Support Technician II/III




Irving, TX

Date Posted:

August 10, 2018

Employment Type:

Full Time

Job Reference:


Staffing Area:

Technology & IT

For immediate consideration, email resume to [email protected]

The Support Technician II is responsible for providing tier 2 and 3 level technical support to approximately 80 clients by resolving on average 10 to 15 customer service issues a day. A commitment to excellent customer service is demonstrated by being purpose driven, providing personalized support and executing with tenacity. You will be empowered to leverage the company?s ticketing platform and dashboards to manage your ticket que and will work in a team environment to enhance your knowledge and that of your teammates. Successful candidates enjoy customer service oriented support, possess knowledge across a wide range of technical topics and thrive on finding solutions to technical issues in a fast-paced environment. Must be self-motivated, possess a sense of urgency and demonstrate critical thinking skills.
Preferred certifications include CompTIA A+, Network+, CCNA but are not require
5 years experience in a technical support, helpdesk, network support position
Degree valued but not required

This candidate will be expected to diagnose and resolve technical issues across a variety of hardware, software, and networking topics including but not limited to:
? Remote desktop support
? Windows Server (all versions)
? Various server environments
? Microsoft SQL
? Enterprise level network architecture
? Complex LAN/WAN environments
? Disaster recovery solutions
? Backup solutions and applications (Appassure, Veeam, etc.)
? Load balancing technologies
? VPN technologies
? Network security (Cisco, SonicWall, PFSense, etc.)
? Virtualization technologies (VMWare, Hyper-V, etc.)
? Microsoft Exchange / Hosted Exchange
? Various operating systems (Linux, MacOS, Windows)
? Encryption technologies (Bitlocker, Symantec, etc.)
? Active Directory
? Network protocols (TCP/IP, LDAP, Domain, DHCP, DNS, etc.)
? Desktop applications
? Networking and configurations (Switching, routing, firewalls)
? Web technologies (XML, HTML, CSS)
? VoIP phone systems
Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888.674.2094 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2018 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

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