Systems Administrator


Salary:

$80,000.00 to $90,000.00 per year

Location:

HOUSTON, TX

Date Posted:

May 15, 2019

Employment Type:

Full Time

Job Reference:

04130-0010950164

Staffing Area:

Technology & IT


Description
General Responsibilities

? Promptly responding to inquiries received at the Help Desk (by phone, email or text) and accurately diagnosing, prioritizing and documenting the service requests in a ticketing system
? Gather and analyze information about the customer issue and determine the best way to resolve problem directly or by escalating and dispatching other resources
? Schedule, maintain and verify local and cloud backups
? Remote troubleshooting and diagnosis of basic network, software and printing problems
? Provide first line software support and work as software support liaison
? Perform general maintenance on hardware and software in MS Windows environments
? Install, troubleshoot and maintain TCP/IP WAN/LANs and networked devices
? Perform virus/malware detection and removal
? Must be able to communicate critical information with technical and non-technical customers in a courteous and professional manner
? Provide limited onsite client service as required
? Receive and document technical equipment as it?s delivered
? Replace computer hardware as failures occurs
? Initial setup and configuration of new computer hardware for client sites
? Documentation and data entry ? adding entries into a database as needed

Skills

? Strong experience with Windows XP/Windows 7/Windows 8/Windows 10
? Experience with Windows Server Environments 2003/2008 R2/2012 R2 including Active Directory
? Microsoft Office 2007/2010/2013/2016 experience including Outlook and Office 365
? Understanding of core networking technologies including DNS, DHCP and VPN
? Experience with email setup/configuration (IMAP/ SMTP/ POP)
? Experience using a help desk ticketing system or PSA tool, preferably Autotask
? Familiarity with backup administration and disaster recovery processes (cloud, BDR, File Backup)
? Experience using remote support tools
? Applying solutions found in knowledge base and detecting trends from previous customer inquires
? Above average written and verbal skills

Other Beneficial Skills

? RMM tool experience, preferably Autotask AEM
? SonicWALL, Ubiquiti, Linksys, Cisco and Araknis networking equipment
? Virtualization experience (Hyper-V)
? Scripting experience
? VOIP experience
Requirements
MS Office 365, VMware
Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

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Houston West, TX

11700 Katy Freeway, 4th Floor
Energy Tower Suite 400
Houston, TX 77079
us
281.249.1268
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