Desktop Support


$40,000.00 to $50,000.00 per year


Fort Lauderdale, FL

Date Posted:

June 7, 2019

Employment Type:

Full Time

Job Reference:


Staffing Area:

Technology & IT

Position Description:

Desktop Support is responsible for assisting in the structured architecting, implementing and supporting technology solutions as an individual contributor and through their team. This position is expected to work with the sales team to architect and sell solutions requiring high-level engineering. Effectively uses resources to drive ticket closure metrics and customer satisfaction. Provides technical leadership to the team and organization.

Our solution set includes a full-range of IT products and services, from IT Strategy to computer repair and maintenance for businesses in the Southwest Florida area. All resources are highly qualified and certified to perform duties assigned.

Essential Duties and Responsibilities:
? Serve as a resource on complex technical tickets, issues and client opportunities
? Establish structured technical standards relating to hardware, software and services for proposals and best practices
? Deliver solutions and provide support with Microsoft, Cisco, RDS, Hyper-V, VMWare, and Office 365 technologies
? Monitor systems performance, perform complex root cause analysis and provide resolution for systems at different enterprise levels
? Provide quality assurance oversight on trouble tickets as needed to evaluate and assess technical risks, adherence to standards, and progress on issues according to Service Level Agreements (SLA?s)
? Provide high-end support for the sales team for complex issues and opportunities
? Provide mentorship and support professional the development of the technical services team.
? Exhibit sensitivity and awareness to the specific needs of customers, business partners, and technical services team
? Excellent written and verbal communication skills as well as follow through skills
? Excellent presentation, organizational and planning skills
? Process oriented, with great attention to detail
? Strong passion for customer service
? Any tasks assigned by manager
? Intermediate knowledge of networked workstation and server configurations
? Intermediate knowledge of network devices (routers, firewalls, switches)
? Intermediate knowledge of desktop operating systems (Microsoft Windows, Mac OS X)
? Intermediate knowledge of Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
? Excellent communications/customer relationship skills
? Excellent organizational skills
? 2+ years of desktop experience
? Help Desk/MSP experience a plus
? 1 -3 years network experience a plus

Preferred Technical Certifications:
CCNA, MCSA 10, 365 or Server 2016

Compensation and Benefits:
? Competitive Compensation
? Medical, Dental and Vision Insurance benefits, 401k with 50% match, Paid Vacation, etc.
? A great working environment

Our Capabilities
? Full-Service IT Outsourcing
? PC Support
? Network Administration
? Hardware Resale -- Dell, HP Compaq Authorized Resellers
? Software Resale
? Custom Software Development
? Network Security -- Monitoring, VPN, Firewalls, etc.
? Managed Services Network Monitoring
? Comprehensive Home Office Support
? Cabling Wireless Network Installations
? Web Site Development, Management Hosting
? Application Hosting (ASP)
? Remote Maintenance Support
? IT Strategy Implementation Planning
? IT Asset Management
? Telecommunications (Local, Long Distance, Internet)
? Telecommunications Management (VPN, Frame Relay, WAN)
? Telecommunications Systems Sales (Avaya, Nortel, etc.), including VoIP/IP Communications and traditional analog/digital phone systems
? Consulting -- Business Process, ERP, CRM, Sarbanes Oxley, HIPAA, etc.
Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

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Ft. Lauderdale, FL

200 East Broward Blvd
Suite 1600
Ft. Lauderdale, FL 33301
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