Customer Service Representative


$13 - 13/hr



Date Posted:

February 10, 2018

Employment Type:


Job Reference:


Staffing Area:

Office & Administrative

A growing Eugene area company is expanding their Customer Service team and OfficeTeam has immediate openings for full time Customer Support Specialists to assist with answering high volume inbound phone calls! Once you get your foot in the door with this client, there are full-time positions available that you are encouraged to apply at or contact Jared Williams at 541-345-9931.

The Customer Support Specialist will answer busy inbound calls and assist members and providers with website applications and navigation, field questions and direct calls to appropriated departments. The Customer Support Specialist will also enter and review referral and prior authorization requests, which include researching and obtaining additional information as necessary. The Customer Support Specialist will review claims for appropriate billing, correct payment, will identify and route claims for advanced or clinical review and identify care coordination. Associates degree or experience in relevant field required. 1+ year experience taking busy inbound calls in a busy medical reception or scheduler role or call center environment preferred. Experience in health-related setting; insurance prior authorization, claims or coding and authorization knowledge of medical/dental terminology and coding along with excellent communication skills and experience are helpful but not required. Solid Microsoft Office Suite skills and alpha/numeric data entry are are also required.
If you meet these qualifications then apply immediately with OfficeTeam to find out more about this terrific opportunity!
- Strong communication and social skills and able to receive criticism well

- Proven computer skills

- 2+ years' experience of proven performance in a goal-driven & customer-focused environment desired

- Strong customer service and office administrative skills

- Familiarity with Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly

- Strong problem-solving skills

- Experience with explanation of benefits (EOB's)

- Microsoft Outlook experience highly desired

- Previous experience working with import customer service

- Earlier work involving export customer service

- Switchboard phone (1-10 lines) experience preferred

- Good understanding of patient registrar

- Practical knowledge of pre-certification specialist

- Quality experience with Microsoft Excel

- Proven knowledge of Microsoft Word

- Comprehensive knowledge of customer service experience

- Comprehension of medical abbreviations

- Wide ranging experience with records maintenance

- General familiarity with insurance referrals and verifications

- Foundational knowledge in medical terminology

- Strong familiarity with ICD-10

- Skills in ICD-9 CPT-4

- Well-founded grasp of customer service

- Experience performing extensive research to resolve complex customer inquiries

- Upbeat, positive attitude and an approach to work rooted in professionalism

- Ability to interact effectively with internal and external partners and clients/customers

We are looking for a service 'champion' who knows how to go the extra mile for individual customers and strives to deliver personalized, quality service in every interaction. If this aligns with your experience or career goals, don't hesitate to contact us today
OfficeTeam is the world's leader in professional staffing for office support jobs, focusing exclusively on the temporary and temporary-to-full-time placement of professionals in the administrative field. We are faster at finding you work because of the depth of our client network. Specifically, our professional staffing managers connect with thousands of hiring managers in North America every week to find your office support job opportunities. We evaluate all of our OfficeTeam temporaries' skills and match them with the needs of top employers in their area.

Apply for this job now or contact us today at 888.981.6731 for additional information.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2018 OfficeTeam. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.

Eugene, OR

800 Willamette Street Suite 430 Eugene, OR 97401 541.345.9931