Help Desk Analyst II


Salary:

DOE

Location:

DES MOINES, IA

Date Posted:

May 1, 2019

Employment Type:

Contract to Full Time

Job Reference:

01500-0010804649

Staffing Area:

Technology & IT


Description
The Help Desk Engineer Tier 2 will be responsible for equipment set up for office use, resolving escalated Help Desk tickets in a timely manner (preferably ServiceNow experience), and providing technical support to users remotely and in-office. Because this role is very visible within the company, you will have the opportunity to make a positive impact on the department and organization. How you will make a difference: On-site and remote 1st and 2nd level support. Creating Users/Groups, managing access rights to files/Folders. Hardware/Software troubleshooting: including PC Windows 7, and Windows 10. Making recommendations on hardware and software procurement to support business goals. Ensure that systems enforce global IT Policies and security policies. Expertise in troubleshooting, configuration, and repair of the server, network, email, file shares, PCs, and Audio/Visual equipment Manage and execute project strategies For immediate consideration for this opportunity, please submit your resume directly to [email protected] or call her at (515)282-6876

Requirements

Bachelors degree or certifications and equivalent experience in related field 2+ years of experience in the field Active Directory: Server 2008, 2012 Experience in a mid-size company Basic networking experience Knowledge of Office 365, XP, Windows 7, Windows 10 Hardware/Software troubleshooting: including PC, Laptops, and Printers Strong oral and written communication skills Excellent Customer Service and interpersonal skills
Email [email protected] for more information or call her at (515)282-6876
Requirements
MS Office 365, MS Outlook, VMware, Active Directory, MS Exchange Server, MS Terminal Server
Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

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Des Moines, IA

801 Grand Ave.
Suite 2950
Des Moines, IA 50309
us
515.282.6876
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