Desktop Support Analyst


Salary:

$50,000.00 to $65,000.00 per year

Location:

Denver, CO

Date Posted:

April 26, 2019

Employment Type:

Full Time

Job Reference:

00610-9501878798

Staffing Area:

Technology & IT


Description
Robert Half Technology is seeking a skilled and customer-focused Desktop Support Analyst to work with a client in the Law field doing both T1/2 and desktop support. The ideal candidate should have 2+ years of advanced troubleshooting experience and be interested in learning new technologies and diving deep into creative problem solving to support overall functioning of the organization. In this position, you will support users in a highly visible role that has a positive impact on both the department and the company. A customer service focus is key in terms of long term success in this position. This Desktop Support role is in the downtown Denver area and is a full-time opportunity. If interested in direct consideration, please send your resume to [email protected]!

Your responsibilities in this role
- Respond and follow up on technical support issues submitted via phone, email, and walk-ups
- Provide hands on desk-side support with high levels of customer service
- Perform assessment of their current environment and assist with recommendations for improvements
- Assist with onboarding activities and automate processes to reduce time elapsed for configuration
- Provide IT assistance for operating systems, productivity software, and a variety of other software applications used internally
- Pinpoint recurring technical issues and present solutions to address the root of the problems
- Independently investigate and implement solutions to technical issues
Requirements
What you bring to the table
- 2+ years of advanced troubleshooting experience
- Office 365 Troubleshooting experience
- Experience supporting cloud applications (For example: O365, Dropbox, Adobe, etc)
- Strong written and verbal communication skills
- Advanced skills in Windows 7-10
- Active Directory
- Basic networking configuration and troubleshooting

Nice to Have:
-Previous experience supporting law firms
Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.


Denver, CO

1125 17th St
Suite 870
Denver, CO 80202
us
303.296.2345
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