Service Desk Analyst


Location:

Dallas, TX

Date Posted:

May 31, 2019

Employment Type:

Temporary

Job Reference:

04010-9501950360

Staffing Area:

Technology


Description
Title: Service Desk Analyst
Length: 6 month contract
Location: Dallas, TX 75201

RobertHalf Technology is looking for a highly talented Service Desk Analyst to join our client on a long term contract in Dallas, Texas. This person will be 40 person service desk supporting internal employees both nationally and internationally.

What you get to do everyday:
• Provides end-user support for specific software application.
• Answers and documents all help desk calls related to specific software applications and computer hardware.
• Provides end-user support for specific software applications. May assist with some hardware issues.
• Creates and terminates new users related to specific software applications.
• Creates and updates user security access.
• Performs other duties as assigned.


Requirements:
• Two+ years of enterprise level experience
• Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding
• Active Directory –Need to understand how to look up security groups, attributes about a user’s account.
• Windows 10 – Should be able to efficiently navigate and troubleshoot the OS at many different levels.
• MacOS – Need to be comfortable navigating the OS and be able to perform basic troubleshooting.
• Cisco AnyConnect – Be very familiar with how VPN works on a user’s desktop.
• Office 2016/ Office 365 – Need to know how to setup and configure mail profiles and troubleshoot general office issues.
• OneDrive – Be familiar with how OneDrive functions at a high level.
• General Web Browser troubleshooting
• Network Troubleshooting – Need to fully understand basic networking, including nslookup, trace routes, ping test, etc.
• Hardware support

---We are scheduling interviews for this position THIS WEEK so if you are at all interested in being considered please apply online or send your resume directly to [email protected]
---Due to the rate at which the client is hiring only applicants local to the DFW area will be considered.---
Requirements
---We are scheduling interviews for this position THIS WEEK so if you are at all interested in being considered please apply online or send your resume directly to [email protected]
---Due to the rate at which the client is hiring only applicants local to the DFW area will be considered.---

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.



Dallas Galleria, TX

13727 Noel Rd
Suite 800
Dallas, TX 75240
us
972.503.3787
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