Help Desk Manager


Salary:

$23.75 to $27.50 per hour

Location:

Dallas, TX

Date Posted:

March 15, 2019

Employment Type:

Contract to Full Time

Job Reference:

04010-0010880269

Staffing Area:

Technology & IT


Description
Position: Help Desk Lead / Supervisor
Duration: 6 Month Contract To Hire
Location: Dallas, TX 75254
Pay: $23.75/hr - $27.50/hr
Education / Certifications: 4 YEAR DEGREE REQUIRED
Notes:
? Working technical knowledge of current ITIL based Service Desk practices, protocols, and principles.
? Ability to research, prepare, and present system and software upgrade recommendations.
? Adept at reading, writing, and interpreting technical documentation and procedure manuals.
? Demonstrated experience in the pro-active management and supervision of a Helpdesk team.
? Proven track record in developing and leading a team in delivering within Service Level Agreements and Helpdesk deliverables.
? Experience in a client-facing support role, preferably in a transportation firm or a professional services firm.
? Working technical knowledge of Windows Operating Systems.
? Strong hands-on knowledge of the installation, implementation, and maintenance of desktop operating systems and related equipment.
Requirements
Description:
? Manage the Helpdesk team; ensure processing of incoming calls to the Helpdesk via both telephone and e-mail to ensure courteous, timely, and effective resolution of end user issues.
? Ensure inbound work is assigned to the proper team member most qualified, monitoring progress and ensure communication with the customer whilst managing quality control. Ensure adequate information is recorded in the Helpdesk incident system by all team members.
? Drive continuous improvement and customer service to ensure the highest levels of customer satisfaction. Instil an exceptional customer service ethic with all Helpdesk staff.
? Establish, maintain and enforce Helpdesk service levels agreements in consultation with end users to establish problem resolution expectations and timeframes.
? Analyze performance of Helpdesk activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service to prevent future problems.
Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

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Dallas Galleria, TX

13727 Noel Rd
Suite 800
Dallas, TX 75240
us
972.503.3787
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