Customer Service Representative


Salary:

$17.00 to $18.00 per hour

Location:

Concord, CA

Date Posted:

June 13, 2019

Employment Type:

Temporary-to-full-time

Job Reference:

00470-0010954755

Staffing Area:

Office & Administrative


Description
Financial company in Concord is looking for Customer Service Representatives to join their team! Part-time and Full-time opportunities are available.

Job duties include the following: Answer incoming calls from members with the goal of providing accurate and detail oriented member service. Determine member needs, respond to member inquiries, fulfill member requests, prepare and process transactions, open and maintain sub-accounts, troubleshoot online and mobile banking issues and cross-sell additional products and services. Serve members by determining needs and providing products and services to meet those needs appropriately. Research information to resolve member requests and issues, escalating when necessary. Make outbound calls. Balance, audit and store daily work Process consumer loan applications.

To be considered for this Customer Service Representative role, please email your resume to [email protected]
Requirements
- Strong communication and interpersonal skills

- High school diploma, general education degree (GED) or equivalent

- One year of call center or customer service experience, preferably in the financial services industry.

LANGUAGE SKILLS:

- Ability to read and interpret information on systems and documents such as account information, written agreements, and procedure manuals.

- Ability to analyze and interpret documents such as loan applications and rate tables.

- Ability to write clear notes and simple correspondence, including email, using correct spelling and grammar.

- Ability to speak clearly, tactfully, and effectively to members, volunteers, and employees at all levels of organization.

- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

- Ability to compute rates, ratios, and percentages.
OfficeTeam is the world's leader in professional staffing for office support jobs, focusing exclusively on the temporary and temporary-to-full-time placement of professionals in the administrative field. We are faster at finding you work because of the depth of our client network. Specifically, our professional staffing managers connect with thousands of hiring managers in North America every week to find your office support job opportunities. We evaluate all of our OfficeTeam temporaries' skills and match them with the needs of top employers in their area.

Apply for this job now or contact us today at 888-490-4154 for additional information.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 OfficeTeam. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans.

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