Client Services Manager


Salary:

$70000 - 78000/year

Location:

COMSTOCK PARK, MI

Date Posted:

April 26, 2019

Employment Type:

Permanent

Job Reference:

02220-0010876323

Staffing Area:

Full-Time Accounting & Finance


Description
Client Services Manager
Robert Half has partnered with a successful company seeking a Client Services Manager. As the Client Services Manager, you will maintain and promote Customer Satisfaction Indices (CSI) at or above required standards and prepare periodic reports of status of CSI. This Client Services Manager will ensure all personnel are trained in the dealerships processes and establish, maintain and train policies that put the customer first. This is a career building opportunity, email your resume to [email protected] or call Joel Bode at 616.454.9444.

Responsibilities:
Monthly observation of surveys results and weekly reviews of surveys extracts.
Handling of Complaints.
Analyzing trends in customer satisfaction.
Enlisting the support of other departments managers to improve overall operations.
Other duties as assigned by manager.
Requirements
Minimum of 5 years’ or more of experience in Customer Service
Organized, with excellent time management and follow-up skills
A skilled administrator, and able to effectively network
Active listening
Recognizing social-cultural
Ability to analyze and create solutions to root causes of customer concerns
Ability to concisely and accurately document customer concerns
Excellent time management and communication skills
Administrative skills and leadership ability
Ability to track customer concerns and performance

Robert Half Finance & Accounting, the world's leader in specialized financial staffing, provides exciting full-time opportunities in the areas of accounting, bookkeeping, finance, audit, taxation and more. We pioneered the professional staffing industry, and we've been successfully matching professionals with employers since 1948. Our proven proprietary processes, along with our relationships in 325 locations worldwide, allow us to provide you unparalleled access to exciting career opportunities. But don't take our word for it. Our company has appeared on Fortune® magazine’s list of “World's Most Admired Companies” since 1998, and 9 out of 10 of our customers would recommend our service to a colleague.

Apply for this job now or contact our nearest office at 888.490.5461 for additional information.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 Robert Half Finance & Accounting. An Equal Opportunity Employer M/F/Disability/Veterans.

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Grand Rapids, MI

333 Bridge Street N.W.
Suite 1010A
Grand Rapids, MI 49504
us
616.454.9444
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