IT Engineer III


Salary:

DOE

Location:

CLEVELAND, OH

Date Posted:

May 3, 2019

Employment Type:

Full Time

Job Reference:

03340-0010917925

Staffing Area:

Technology & IT


Description
The Level 3 IT Engineer reports to the Director of IT Operations. Level III support is reserved for technical support incidents where it is difficult to scope the duration of time an incident may take to resolve or require an individual having an extremely high skill set - beyond that of team members handling Level I and II requests. This individual will also work directly with the employees and clients on solution design and project implementations. They will also be expected to stay up to date on technology looking for ways to solve internal and external issues.
Requirements
Essential Job Duties and Responsibilities
? Provide third-level contact and problem resolution for all users with hardware, software, telephony, mobility, and applications problems.
? Successfully resolves technical issues (hardware, software and knowledge gaps.)
? Performs diagnostics and Root Cause Analysis finding faults/errors in escalations for permanent resolution. Proactively assists clients to avoid or reduce reoccurring issues.
? Perform troubleshooting of network connectivity issues including TCP/IP, routing, DHCP and DNS.
? Articulates clearly and professionally through verbal and written communication displaying technical knowledge at an expert level.
? Provide exceptional customer service through courteous, prompt and accurate communication.
? Assists with managing identity management during on-boarding, maintenance of business and off-boarding activities.
? Works with team members as required to ensure client SLA demands are met.
? Write and document technical solutions.
? Provide mobile device support as necessary.
? Participate in the efforts for continuous cycle of improvement by making suggestions for process improvements, identifying duplicate work processes, and suggest the elimination of unnecessary tasks.
? Work closely with subject matter experts to deliver solutions to clients.
? Stay current with system information, changes, and updates.
? IT Projects, as assigned.
? Ability to work non-standard hours, weekends, and on-call as necessary.
? Use customer service soft skills to address upset customers and re-mediate complainants without the need for supervisor involvement.
? Other duties as assigned. Preferred Skills And Abilities
? Ability to provide excellent customer service.
? Excellent problem-solving ability.
? Good interpersonal, verbal and written communication skills.
? Ability and discipline to follow standards, procedures, checklists, and design documents.
? Detail oriented with the ability to work independently/ self-starter.
? Virtualization (VMware and/or Hyper-V)
? Server 2008, 2012 and 2016
? Worked in a Microsoft Active Directory environment.
? Experience working with PC Imaging technologies.

Education and Experience
? Bachelor? Degree in Computer Science or the equivalent in experience
? 10+ years of experience in information technology application management.
Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

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The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

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Cleveland, OH

1001 Lakeside Avenue East
Northpoint Tower Suite 1320
Cleveland, OH 44114
us
216.621.6633
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