Software Support Specialist


Salary:

$28.50 to $33.00 per hour

Location:

CINCINNATI, OH

Date Posted:

April 26, 2019

Employment Type:

Consulting

Job Reference:

03320-0010907123

Staffing Area:

Technology & IT


Description
Robert Half Technology has partnered with a local client in search of a Software Support consultant on a long-term contract that could last up to 2 years.

This position requires 100% travel (Sunday thru Thursday) that will be throughout the entire US and to a site in Canada to support various projects.

Responsibilities:

1. Interact directly with a wide range of customers (floor Operators, Maintenance, IT, Business)
2. Ability to answer customer questions relative to the software application that effects their operation
3. Work with the Level 1 and Level 2 Help Desk teams when necessary
4. Walk users through the end user guide and ensure the client understands the process while emphasizing our commitment to Customer Service.
?
Skill Set:

1. Troubleshoot with efficiency and sense of urgency with attention to detail
2. High level of concentration and commitment with a willingness to see the issue through to resolution
3. Outstanding customer service
4. Possess great communication skills both verbally and orally.
5. Ability to multitask and prioritize.
6. Knowledgeable of simple SQL Server database queries.
?
Experience:

1. Proficient in Microsoft Office Suite.?
2. Experience with Web applications as well as Microsoft suite of products.
3. Experience interfacing with both internal team members and external customers as part of a solution based service process.
4. Experience troubleshooting and responding to customer concerns
?
Qualifications:

Windows Server and Workstation Operating Systems
? Microsoft Exchange, SQL and SharePoint
? DNS, DHCP, Remote Desktop Services
? VMWare, Hyper-V and other virtualization technologies
? Firewalls, switches and other networking technologies
? Disaster Recovery solutions and backup technologies
? Office365, Azure and other "cloud" solutions
? Mobile operating systems (IOS, Android, Windows)
? SQL Server
Requirements
MS Windows Server 2008, MS Office, MS SQL Server, VMware, MS Office 365, Firewall, MS Windows 7
Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.


Cincinnati, OH

201 East Fifth Street
Suite 700
Cincinnati, OH 45202
us
513.621.6890
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