ERP/CRM Developer


Salary:

DOE

Location:

CHICAGOQ, IL

Date Posted:

May 6, 2019

Employment Type:

Full Time

Job Reference:

01340-0010839173

Staffing Area:

Technology & IT


Description
Responsibilities
Support business process development, tracking, reporting and training
Needs analysis, user management, configuration, customization, report and dashboard development, data management, campaign management, and training and support for the Salesforce application
Provide support for integration with Salesforce
Strong working knowledge using NSPS (Nonprofit Success Pack)
Participate in end user needs and process analysis to provide "best practice" recommendations for correct implementation, tools, and customizations
Create and manage users, profiles, roles, custom objects, fields, layouts, record types, workflows, flows, validations, and the process builder
Manage dashboard development and reporting
Design regular reporting for leads, opportunities and participants; ad hoc report creation as needed by the end users and other departments
Integrate data from multiple sources and systems to generate routine or ad hoc reports, ensuring data integrity by monitoring data for accuracy and completeness
Act as a Tier 2 point of contact and support for Salesforce users and Tier 1 power users
Participate in development and updates of training materials and communications to the user group
Conduct training of Salesforce to users
Work with Salesforce external developers / integrators on system extensions, customizations and integrations
Participate in process improvement activities and provide system performance and usage metrics to track trends
Participate in regularly scheduled update meetings with IT and management to revisit application success factors and ensure incorporation of additional user requirements
Participate with cross functional teams and the IT Data Governance board to address strategic business issues involving CMS / CRM operations
Support Automation platform and its integration to Salesforce
Make process recommendations, based on trends/patterns/sequences discovered in data analysis
Help develop and monitor new operations policies and procedures
Participate in Salesforce customization projects through their successful completion


Qualifications
2+ years related experience with Salesforce, or a combination of Salesforce and other CMS / CRM platforms with experience in configuration, customization and reporting
Bachelor's Degree in Data Analytics, Marketing, Information Systems, or related discipline
Knowledge of case management system (CMS) customer relationship management (CRM) data structure and functionality
Knowledge of CMS, CRM and marketing automation solutions data structure and functionality
Strong analytical, problem analysis and problem-solving skills
Previous case management experience a plus
Above average proficiency in MS Excel
Average proficiency in MS Word, PowerPoint and Outlook
Salesforce Certification a plus
Strong working knowledge using NSPS (Nonprofit Success Pack), certification a plus
Eloqua Administration Certification a plus
Strong communications skills including the ability to facilitate meetings, prepare concise documentation, write business cases, prepare presentations
Ability to develop strong relationships with people at all career levels and in various functional areas
Ability to work independently and in a team environment
Minimal travel 10% (as needed)
Requirements
Salesforce.com
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