Deskside Support Analyst




Charlotte, NC

Date Posted:

May 24, 2019

Employment Type:

Contract to Full Time

Job Reference:


Staffing Area:

Technology & IT

? Undertakes routine installations and de-installations of items of hardware and/or software. Takes action to ensure targets are met within established safety and quality procedures, including, where appropriate, handover to the client.
? Uses system management software and tools to collect agreed performance statistics. Carries out agreed system software maintenance tasks.
? Provides technical expertise to enable the correct application of operational procedures
? Contributes to the planning and implementation of maintenance and installation work
? Ensures that incidents and requests are handled according to agreed procedures. Ensures that documentation of the supported components is available and in an appropriate form for those providing support. Creates and maintains support documentation.
? Has an understanding of installing many of the items of hardware and/or software to be found in own organisation; has also acquired expertise in several areas of installation
? Displays a responsible attitude to following procedures, keeping records, and caring for equipment and other assets.
? Has a good knowledge of at least one software platforms and good knowledge of two or more system software products which are used by the organisation. Has a good understanding of the system interfaces.
? Has good oral communication skills and takes an analytical approach to problem solving. Is familiar with the concepts and practices required to implement effective IT solutions, particularly those employed in own organisation.
? Corrects malfunctions, calling on other experienced colleagues and external resources if required, and initiates action to ensure best use is made of available network assets.
? Reports details of all hardware/software items that have been installed and removed, ensuring that all change management and configuration management procedures are followed, and taking responsibility for maintenance and reconciliation of equipment and user databases.

Please email resume to [email protected]
A minimum of 2 years experience of:
? Working in a Service Desk providing support to a complex customer base
? Diagnosing and resolving complex IT related support requests (hardware, software and applications)
? Processes and procedures based on the ITIL Framework (Incident, Problem, Change etc.)
? Contributing to the improvement of service processes and customer satisfaction
? A+ Certification

Please email resume to [email protected]
Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.

Charlotte, NC

201 South College Street, 15th Floor
Suite 1500
Charlotte, NC 28244
Systems Administrator
Golden Valley, MN
June 14, 2019
Help Desk Analyst I
Austin, TX
Contract To Full Time
June 14, 2019
Web Developer
Memphis, TN
June 14, 2019
Global HRIS Director
Washington, DC
Full Time
June 14, 2019
ETL/Data Warehouse Developer
Raleigh, NC
Full Time
June 14, 2019
See More Jobs >

Availability Status

Let us know you're ready to work with one click.

Update My Status

Set Your Status

Click the blue button on your profile page at least once a week to keep your status set to Available.

Set Your Status

Your status will automatically change to Idle and Unknown over time, so update it weekly while you’re looking for work

Update My Status