Customer Support Analyst


Charlotte, NC

Date Posted:

May 31, 2019

Employment Type:


Job Reference:


Staffing Area:


Primary responsibility is to be logged into our phone system to take Client Support Calls
Secondary responsibility is to work on Support Services Help Desk Ticket queues
Support Services Help Desk Ticket Resolution
Escalate Priority 1 Tickets to Senior technicians
Troubleshoot, diagnose, and resolve POS & MPOS technical issues reported
Ensure calls are clearly documented and properly tracked
Provide restorative and/or maintenance actions where possible to resolve customer issues and follow up for any unresolved problems
Identify trends of incoming calls and report to Senior Analysts
Manage priority amongst multiple simultaneous requests

You have 1+ year of experience in a Support Services call center environment
You have experience coordinating/implementing new POS & MPOS systems and upgrades
You have experience in remote support scenarios
You have excellent communication skills - written, and verbal
You're capable of working in a high pressure, entrepreneurial environment
You're a self starter and master multi tasker
You have knowledge of common concepts pertaining to technical support


Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

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Charlotte, NC

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Suite 1500
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