Help Desk Analyst II


Salary:

DOE

Location:

Cedar Rapids, IA

Date Posted:

May 3, 2019

Employment Type:

Contract to Full Time

Job Reference:

01520-9501890640

Staffing Area:

Technology & IT


Description
Robert Half Technology is seeking candidates with the ability to communicate complex technical information to non-technical users in an understandable and concise format, for a Help Desk Analyst position. Problem solvers who prefer to work in a challenging and positive environment may succeed this Help Desk Analyst role.

PRIMARY RESPONSIBILITIES

- Provide resolution to all desktop support requests to Corporate and offsite employees in accordance to the client?s Service Level Agreement
- Configure, troubleshoot, isolate, repair, and resolve all customer desktop issues including desktop/laptop hardware and software, mobile devices, printer/scanners/copiers, audio visual equipment, hardware p peripherals and other desktop related equipment
- Troubleshoot and repair desktop computers to ensure they interconnect seamlessly with multiple systems including network drives and all business productivity applications
- Consistently meet Service Level Agreements
- Communicate directly with customers via phone, e-mail and remote diagnostics to identify, reproduce and resolve customer reported issues
- Work independently to troubleshoot all support requests and follow escalation policies
- Responsible for computer hardware images and maintaining inventory for computers ready to deploy
- Establish a positive professional appearance and maintain and professional relationship with employees and clients
- Participate in testing, documentation and implementation of assigned projects
- Responsible for tracking hardware inventory per division policies
- Participates in after hours on call rotation
- Prepare and conduct client training as requested
- Additional duties as assigned
Requirements
REQUIRED KNOWLEDGE/SKILLS/ABILITIES

- Minimum of 2 years technical support experience in a corporate support environment
- Advanced knowledge of Windows 7 or higher required
- Advanced knowledge of desktop hardware and common desktop software required
- Advanced knowledge of LAN connectivity required
- Hands on working knowledge of Active Directory, Objects and GPOs
- MCP (Microsoft Certified Professional) A + Certification highly preferred
- Excellent communication (written and verbal), troubleshooting and analytical skills required
- Customer service focus is a must with the ability to deliver white glove service to C-Level and
Execs
Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.


Cedar Rapids, IA

625 First Street SE
Suite 280
Cedar Rapids, IA 52401
us
319.362.8606
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