IT Helpdesk Administrator


Braintree, MA

Date Posted:

June 17, 2019

Employment Type:


Job Reference:


Staffing Area:


Robert Half Technology is looking for an experienced Help Desk Administrator to join their team and oversee the daily tasks of supporting end users. The ideal candidate will have previous experience resolving a high number of tickets on a daily basis and feel comfortable working in a collaborative environment. This is a full-time role that will primarily sit in Braintree, MA but will require some travel to satellite locations within MA.

- Respond to incoming calls, e-mails and ticketing system regarding information technology problems. Log, prioritize, and actively resolve all user support request
- Maintain service through telephone, remote access, and in-person when appropriate
- Install, configure, test and maintain operating systems, applications software, and system management tools
- Monitor and support IT network and associated devices for potential issues.Report any finding to manager for further direction
- Enforce policies and procedures for end users use of technology

- BA/BS in Information Technology preferred, equivalent work expeirence with a HS Diploma acceptable
- Minimum 3 years of experience in an IT Helpdesk role
- Previous hands-on experience with VoIP, Service Desk and Windows Processing
- Proven ability to manage multiple project simultaneously and stick to deadlines accordingly
Customer Service, Cisco Voice Over Internet (Voip), Active Directory, Service Desk, Microsoft Windows, WAN - Wide Area Network

Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.

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