Sr. Customer Service Representative


Salary:

$14.75 to $16.25 per hour

Location:

Boca Raton, FL

Date Posted:

May 10, 2019

Employment Type:

Temporary

Job Reference:

01090-9501902682

Staffing Area:

Office & Administrative


Description
A manufacturing company in Boca Raton is seeking a Sr. Customer Service Representative for a logistics opportunity interviewing immediately. Hours will be full-time from 8:30am - 5:30pm Monday through Friday, with some potential for overtime at month-end. The ideal Sr. Customer Service Representative will have prior domestic and/or international logistics and shipping experience, excellent order entry skills, and superior customer service/communication skills.

Customer Service Representative Responsibilities:
- Take orders from internal and external customers
- Process shipping documentation, including for international orders
- Assist the financial team in collecting payments from customers if needed
- Receive orders and inquiries, including regarding pricing, banking, shipping validations, etc. via email and fax
- Learn catalogue
- Quote
- Set up new customers
- Enter in purchase orders and validate data
- Send information and orders to the manufacturing floor
- Coordinate delivery
- All documentation and responsibilities as needed
Requirements
Customer Service Qualifications:
- 3-5 years experience as an Account Manager and/or Customer Service Representative
- Proficiency in Microsoft Word and Excel
- Ability to learn new software and their internal system quickly
- Adobe experience a plus
- Domestic and internal shipping experience a plus
- Experience with bill of lading
- Export documentation experience
- Ability to read a banking document
- 3-5 years experience in customer service, account management, and order entry
- Minimum Associates Degree preferred but not required
- Strong attention to detail
- Excellent written and verbal communication skills
- Ability to work well independently
- Team-oriented with a strong level of professionalism
- achievement oriented, positive attitude and an approach to work rooted in professionalism
- Knowledge of Customer Relationship Management (CRM) systems
- Ability to interact effectively with internal and external partners and clients/customers
- General familiarity with navigating basic office equipment and protocols
- Experience with import/export customer service
- Solid understanding of shipping
- Good understanding of order entry
- Proficiency in documentation
- Strong problem-solving skills
- Proven experience going the extra mile to solve complex customer inquiries via extensive research
- Strong computer skills including customer database systems

If you meet the above qualifications, please apply directly by sending your resume to [email protected] or call OfficeTeam TODAY at (561)994-9833.
OfficeTeam is the world's leader in professional staffing for office support jobs, focusing exclusively on the temporary and temporary-to-full-time placement of professionals in the administrative field. We are faster at finding you work because of the depth of our client network. Specifically, our professional staffing managers connect with thousands of hiring managers in North America every week to find your office support job opportunities. We evaluate all of our OfficeTeam temporaries' skills and match them with the needs of top employers in their area.

Apply for this job now or contact us today at 888-490-4154 for additional information.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

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Boca Raton, FL

2600 N Military Trail
Suite 125
Boca Raton, FL 33431
us
561.994.9833
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