Director IT


Salary:

$110,000.00 to $125,000.00 per year

Location:

Boca Raton, FL

Date Posted:

April 19, 2019

Employment Type:

Full Time

Job Reference:

01000-9501863262

Staffing Area:

Technology & IT


Description
This fast-paced, change-focused role will oversee the areas of IT infrastructure, operations and support, Vendor Management, IT process and project governance (Change, Incident, Problem) Help Desk, User Experience, GMP and security compliance relating to IT infrastructure and Customer Service. This individual will play a key role in our organization?s growth and will own responsibility for all IT infrastructure support, relevant SLAs (applications, infrastructure, networking, customer support), and IT field support. The successful candidate will need to be both a get-it-done leader, as well as a strategic thinker able to turn ideas into action. Other responsibilities will include driving the organization to develop and improve its processes in an ITIL, GMP and GAMP-based framework, staff development, financial responsibilities and metric/KPI-driven management.
Requirements
Effectively implement/improve/maintain Service Management Platform, and IT Infrastructure and Operations processes in an ITIL based framework to improve the Operations of the Help desk, remote support, and all of IT Infrastructure and Operations
Develop, implement and manage information technology plans, policies, programs and schedules in support of business needs.
Provide guidance and leadership to the IT Operations staff and technology partners
Direct, lead, and mentor IT Operations teams, including hiring, development, training, and developing metrics
Interact with management and key contacts on internal and external operations impacted by information technology.
Manage a project portfolio following company project management office (PMO) standards and policy.
Effectively implement and manage appropriate IT Governance processes that result in effective controls and a high degree of IT business alignment, security and compliance.
Exercise sound fiscal responsibility and effective budget management.
Develop key operational metrics and manage the department to these metrics.

Technology Architecture ? Implements technology effectively, that will help the company achieve a sustainable competitive advantage.

Identify emerging information technologies to be assimilated, integrated and introduced within the company.
Develop, review and exercise backup and disaster recovery procedures and plans for critical business systems.
Risk-assessment of company data and IT infrastructure; recommend and implement appropriate mitigation strategies.

Strategy Alignment ? Aligns the investment of financial and people resources to the priorities defined in the company?s business strategy and that are key to IT effectiveness.

Contributes to the IT strategic plan.
Maintain current knowledge of industry trends, developments, and best practices - recommend more efficient methods of information services, IT compliance and operations
Provides operational and infrastructure assistance in the design and implementation of new applications and business solutions as well as changes to existing computer systems and infrastructure.
Assist in the development, enhancement and support of IT departmental policy and controls.
Provide Liaison services to the business and business partners.
Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

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The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

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Ft. Lauderdale, FL

200 East Broward Blvd
Suite 1600
Ft. Lauderdale, FL 33301
us
954.763.5578
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