Help Desk Analyst I


Salary:

$15.04 to $17.41 per hour

Location:

Beloit, WI

Date Posted:

May 1, 2019

Employment Type:

Contract to Full Time

Job Reference:

04620-0010914998

Staffing Area:

Technology & IT


Description
Robert Half Technology is actively in need of a Help Desk Analyst to support local and field users in a growing company in the Janesville/Beloit area. As a Help Desk Analyst, you must have a passion for solving problems in a dynamic and rapidly-changing work environment. Due to this Help Desk Analyst role being very visible within the company, as the main point of contact for phone and email support, you will need to have strong customer service skills and good communication skills. The Help Desk Analyst opportunity is a long-term temporary-to-full-time role position so if you are interested please apply at www.rht.com and send your resume to Jerry Fink at [email protected] and Humberto Pasarell at [email protected] and give either one a call at 608-827-8882.

Your responsibilities

- Independently investigate and implement solutions to technical issues

- Provide service on technical help tickets submitted via phone, email, and walk-ups

- Deliver IT support for operating systems, productivity sofware, and a variety of other applications used internally

- Troubleshoot recurring technical issues and suggest solutions to address the root of the problems
Requirements
- PC desktop/workstations experience

- Active Directory experience required

- Microsoft Windows experience

- Strong problem solving and analytical skills

- Demonstrated knowledge of user administration and bug fixing in a client server environment

- Understanding of basic networking concepts

- IT support ticketing system experience desired

- Proven experience in installing and configuring operating systems, networked and local printers, and business applications
Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.


Madison, WI

1600 Aspen Commons
Suite 260
Middleton, WI 53562
us
608.827.8882
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