Senior Network Engineer


USD45.00 - 50.00 / Hourly


Baton Rouge, LA

Date Posted:

April 29, 2019

Employment Type:


Job Reference:


Staffing Area:


The Senior Network Engineer VOIP provides support for complex issues for the installed VoIP and network infrastructure for key business services, resolving more complex issues to higher levels. Interfaces and confers directly with users at various levels to maximize availability of the VoIP and network systems regarding operating problems. Performs routine troubleshooting of QOS vs. non QOS issues. Supports Unified Communications Manager deployments as needed. Identifies alternative courses of action. Assists lower level resources in securing resources and services necessary to resolve problems. Creates procedures for supporting business service applications, routers, switches, servers, circuits and other computer hardware infrastructure. Applies technical skills and procedures appropriate for the position.
Duties Include But Are Not Limited To:
• Provides support of Division VoIP applications. • Proficient regarding the issues involved with maintaining division infrastructure, including VoIP and network connectivity, supports Voicemail (Unity Connection), Call handlers and call-routing, toll fraud prevention, transfer to greeting vs. transfer to extension and others as needed. Understands the issues involved in maintaining corporate LAN/WAN. • Provide network systems support for production problems as they relate to the performance and availability of key business services, the supporting servers, and network infrastructure. • Ability to analyze complex production problems and select corrective action. • Monitors performance of Wide Area Networks, Local Area Networks, and supporting hardware, including routers, switches, servers, and circuits for network failures. • Researches error messages and uses analytical and problem solving skills to take necessary corrective actions. High-level knowledge of key business services, supporting hardware and software infrastructure, supported network systems, utilities, routers, switches, network topologies, and knowledge in the following areas (LAN QOS and VLAN based QOS , WAN QOS challenges including Metro-E, MPLS , roué-patterns, route groups and route lists and distributed dial-plans. • Assists in recovery by communicating with Application Development, Technical Support personnel. • Creates and maintains problem documentation and actions taken. • Performs on-call job-related duties as assigned. • Guide, train, instruct, and assists others at peer or lower levels on straightforward technical issues. • Adheres to and supports HCA IT&S standards, policies and procedures. • Maintains and protects confidentiality with regard to all aspects of patient care and employee information. • Adheres to Code of Conduct and Mission & Value Statement. Knowledge, Skills, and Abilities • Problem solving – Gathers and analyzes information skillfully, identifies and resolves problems in a timely manner • Communication – Speaks clearly and persuasively in positive or negative situations, writes clearly and informatively; edits work for spelling and grammar, responds well to questions, participates in meetings • Customer Service – Manages difficult or emotional customer situations, responds promptly to customer’s needs; responds to requests for service and assistance . Organizational Support – Follows policies and procedures • Planning/Organizing – Prioritizes and plans work activities, uses time efficiently • Dependability – Takes responsibility for own actions, responds to management direction, keeps commitments • Quality – Demonstrates accuracy and thoroughness, looks for ways to improve and promote quality • Judgment – Displays willingness to make decisions; exhibits sound and accurate judgment • Professionalism – Approaches others in a tactful manner, reacts well under pressure • Adaptability – Adapts to change, manages competing demands; Changes approach or method to best fit situation; Able to deal with delays, or unexpected events. • Strong troubleshooting skills and a bit-level understanding of core networking technologies • Must possess proficient knowledge regarding network design and the different protocols including Cisco Voice over IP Telephony and other technology environments. • Must possess considerable knowledge and expertise in operating systems, and support function software

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As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

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