IT Helpdesk Technician


Salary:

$40,000.00 to $52,000.00 per year

Location:

Atlanta, GA

Date Posted:

November 7, 2017

Employment Type:

Full Time

Job Reference:

03220-0009323288

Staffing Area:

Technology & IT


Description
SUMMARY
Provides support to users by researching and answering questions, resolving problems, and providing resources to end-users.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
• Provides answers by identifying problems; researching answers; guiding end-users through corrective steps
• Provide references by writing and maintaining documentation
• Participates in development of training programs by identifying learning issues
• Improves system performance by identifying problems and recommending changes
• Install and update desktops, laptops, servers, printers, VoIP phones, wireless networks, and industry related software
• Travel to remote branches for installations and troubleshooting as required
Requirements
Education and Experience:
• 1-2 years of formal IT support experience
• 1-2 years’ experience in the Ready Mixed Concrete industry
Qualifications:
• Problem Solving
• Phone skills, training, verbal communication, and coaching
• Documentation Skills
• Knowledge in networking, office 365, windows 7/10 support, outlook 2013/2016
• Basic PC, laptop, networking and server support
• Ready Mix plant operations
APPLICATION SUPPORT
• Microsoft Office Products
• CRM Systems
• ERP Systems
• Cloud services
• Command Alkon products (Commandseries, CommandTrack, FiveCubits, CommandBatch)
Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888.674.2094 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2018 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

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