Help Desk Analyst I


Salary:

$20.90 to $24.20 per hour

Location:

Agoura Hills, CA

Date Posted:

April 25, 2019

Employment Type:

Contract to Full Time

Job Reference:

00323-0010908826

Staffing Area:

Technology & IT


Description
We have a great opportunity for someone who excels at coming up with creative solutions to technical issues. Robert Half Technology is seeking a Help Desk Analyst to accommodate field users in an ever-changing, active environment with a company in the Service field. Candidates with strong problem-solving skills and a passion for making effective change within an organization will be the best fit for this Help Desk Analyst position. Located in Agoura Hills, California, the Help Desk Analyst opportunity is a long-term temporary-to-full-time role.

Major responsibilities

- Independently investigate and implement solutions to technical issues

- Help and follow up on technical help tickets submitted via phone, email, and walk-ups

- Spot recurring technical issues and deploy solutions to address the root of the problems

- Deliver IT support for operating systems, productivity software, and a variety of other applications used internally
Requirements
- IT support ticketing system experience desired

- Comprehensive knowledge of Microsoft Windows

- PC skills experience

- Active Directory experience

- PC desktop/workstations experience

- Strong familiarity with MS Windows 7 in an Active Directory environment

- Understanding of basic networking concepts

- Active problem-solver who listens for customer cues and actively resolves problems with grace and integrity

- Background in installing and configuring operating systems, networked and local printers, and business applications
Technology doesn't change the world. People do.

As a technology staffing firm, we can't think of a more fitting mantra. We're extreme believers in technology and the incredible things it can do. But we know that behind every smart piece of software, every powerful processor, and every brilliant line of code is an even more brilliant person.

Leader among IT staffing agencies

The intersection of technology and people — it's where we live. Backed by more than 65 years of experience, Robert Half Technology is a leader among IT staffing agencies. Whether you're looking to hire experienced technology talent or find the best technology jobs, we are your IT expert to call.

We understand not only the art of matching people, but also the science of technology. We use a proprietary matching tool that helps our staffing professionals connect just the right person to just the right job. And our network of industry connections and strategic partners remains unmatched.

Apply for this job now or contact our branch office at 888-490-4429 to learn more about this position.

All applicants applying for U.S. job openings must be authorized to work in the United States. All applicants applying for Canadian job openings must be authorized to work in Canada.

© 2019 Robert Half Technology. An Equal Opportunity Employer M/F/Disability/Veterans.

By clicking 'Apply Now' you are agreeing to Robert Half Terms of Use.


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