16 results for Customer Support Officer in Hong Kong

客戶服務主任 Customer Service officer up to 24k The Company Our client is a well-established life insurance company is looking for a Customer Service Officer. The Role<ul><li>Provide comprehensive and high-quality hotline services to customers, answering phone inquiries.</li><li>Assist customers in resolving issues and complaints, ensuring customer satisfaction and loyalty.</li><li>Monitor and maintain service quality according to service level agreements.</li><li>Provide timely feedback on customer needs and market information, offer improvement suggestions, and continuously enhance customer service quality.</li><li>Adhere to company policies and procedures, and carry out other tasks assigned by superiors.</li></ul> <ul><li>為客戶提供全面優質的熱線服務，解答電話諮詢</li><li>協助客戶解決問題和投訴，確保客戶的滿意度和忠誠度根據服務等級協議監控和維護服務品質</li><li>及時反饋客戶需求和市場信息，提供改進建議，持續提升客戶服務品質</li><li>遵守公司制度和流程，執行上級領導交辦的其他工作</li></ul> Your Profile<ul><li>Educational qualifications may involve working towards obtaining the IIQE certification (holding an Associate Degree/Degree/HKDSE with passes in Chinese, English, Mathematics, or a similar educational program equivalent to that)</li><li>Good communication skills and service-oriented mindset, able to communicate effectively with customers in a friendly and patient manner.</li><li>Possess a spirit of teamwork; individuals with experience in the customer service industry are welcome to apply.</li><li>Relevant customer service experience will be given priority.</li><li>Fluent in Cantonese and English.</li><li>Location: Kwun Tong.</li></ul> <ul><li>教育背景可能包括攻讀IIQE資格認證，或持有中文、英文、數學或類似項目的副學士學位/學士學位/HKDSE合格證書。</li><li>具備良好的溝通能力和服務意識，能夠以友好、耐心的態度與客戶進行有效的溝通</li><li>有團隊合作精神歡迎有任何客戶服務行業經驗人士申請</li><li>有相關客戶服務經驗會優先考慮</li><li>能操流利廣東話及英語</li></ul> Apply Today To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted. Reference Number: 67010-0013188554By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com.hk/privacy-statement. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/S2ltYmVybHkuY2hhbi42ODI2Ni4xMDkxNUByaGloay5hcGxpdHJhay5jb20.gif">

Banking Operations Officer The Company Our client is a reputable banking institution in Hong Kong and looking for an organized candidate with financial services operations experience.The Role The Administrator plays a pivotal role in overseeing all administrative functions involving pensions . This position involves expertly managing administrative tasks across various functions, resolving intricate issues that surpass the abilities and authority of other team members. Furthermore, the Senior Administrator serves as a point of contact for team members dealing with escalated service matters. Emphasizing a customer-centric approach is essential to deliver top-tier customer service by conducting thorough and timely quality reviews of work tasks. Additionally, this role involves mentoring and training team members to enhance their skills, serving as a role model within the team. The Senior Administrator may also be required to offer processing support to operational departments as necessary.Your Profile<ul><li>A minimum of 3-5 years' working experience in corporate or professional service environment</li><li>Higher diploma or above in any disciplines</li><li>Intermediate knowledge of MS Office and other software packages</li><li>Previous experience in processing high volumes of data</li><li>Excellent accuracy and attention to detail</li><li>Proven ability to solve complex problems and deliver innovative solutions</li><li>Demonstrated customer focus with the ability to collaborate with others to achieve desired outcomes</li><li>Proven ability to prioritise and time manage multiple tasks to meet tight deadlines</li><li>Proficient communication skills, both written and verbal in English and Cantonese</li><li>Proven track record of reliability and punctuality in a structured environment</li><li>Strong ability to maintain composure, demonstrate empathy and resilience when handling difficult or sensitive cases or customers</li><li>Demonstrated positive attitude towards learning new skills</li></ul> Apply Today To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted. By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com.hk/privacy-statement. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/VmljdG9yLkNoYW5nLjcwMDkyLjEwOTE1QHJoaWhrLmFwbGl0cmFrLmNvbQ.gif">

Product Officer The CompanyOur client, a well-kwon Insurance company is looking for Product Officer to join the existing product team. If you're looking for a role where you can make an impact, showcase your skills, and grow professionally, this might be the perfect opportunity for you. The Role<ul><li>Responsible for product development project to ensure successful product launch</li><li>Support end-to-end product development/revamp and implementation covering all distribution channels.</li><li>Assist in developing strategies, initiatives and all-round product proposition (e.g. customer experience, concierge services, lifestyle and wellness incentives, and other value-added services) to expand our EB business</li><li>Conduct market research, competitive analysis and reports on a regular basis so as to gain insight on the latest market and product trend;</li></ul> Your Profile<ul><li>Bachelor's degree in any discipline. Minimum of 2 to 4 years of experience in preferably in insurance industries</li><li>Solid knowledge related to insurance products in Medical, Health, Life, and Employee Benefits insurance</li><li>Excellent attention to detail, organizational skills, and the ability to meet strict deadlines.</li><li>Fluent in speaking & written in English, Cantonese, Mandarin</li></ul> Apply Today To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted. Reference Number: 67010-0013193407By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com.hk/privacy-statement. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/TmljaG9sYXMueWV1bmcuOTQ4NjMuMTA5MTVAcmhpaGsuYXBsaXRyYWsuY29t.gif">

Sales Administration Officer (Insurance, attractive package) The CompanyOur client is a reputable life insurance company and they are looking for a Sales Administration Officer to support sales team. The Role<ul><li>Provide administrative and clerical support to sales team</li><li>Responsible for prepare quotation, contract, and proposal integration</li><li>Conduct AML checking</li><li>Assist to generate and analyse weekly sales reports and follow up actions</li><li>Handle broker and client's enquiry, daily communication and follow up</li><li>Support ad-hoc works whenever required</li></ul> Your Profile<ul><li>Tertiary Education or related discipline</li><li>With at least 2 years of working experience in insurance or broker company</li><li>Customer oriented, self-driven and with positive working attitude</li><li>Good command of both spoken and written English and Chinese.</li><li>Proficient in MS office and Window</li><li>With IIQE paper 1,2,3 is preferrable</li><li>Excellent communication skills, detail oriented and multi-task</li><li>Immediate Available is preferred</li><li>Fresh graduates are Welcome</li></ul> Apply Today To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted. Reference No. 67010-0013200784By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com.hk/privacy-statement. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/R2lnaS5MZXVuZy4xNzIxNS4xMDkxNUByaGloay5hcGxpdHJhay5jb20.gif">

Operations & Finance Officer - Growing Private Equity The Company: My client is a fast-growing private equity (PE) fund house with over USD 3-4 billion AUM. Headquartered in Hong Kong, the firm has been steadily expanding and now has over 30 team members. This is a new headcount created due to continued growth, offering an excellent opportunity to join a dynamic and collaborative team in a thriving organization. The Role: This Operations & Finance Officer will work closely with the COO to support a variety of operational and administrative tasks. This position is ideal for someone with experience in office operations from a brokerage, asset management, or fund house platform, but open to candidates with other background. The role also offers opportunities to assist with accounting tasks, providing exposure to both operations and finance functions. Key Responsibilities: * Corporate Secretarial Support: * SPV filing, BVI filing, and assisting with setting up BVI companies * Supporting compliance with ES/SAR filings * Assisting with the deal signature process * Banking & Finance Support: * Opening and maintaining bank accounts * Collaborating with the finance team to assist with accounting tasks as needed * Operational Support: * Handling day-to-day office operations and administrative tasks * Supporting the team's needs across various functions Your Profile * Bachelor's degree in any Finance / Business related major, candidates major in Accounting would be a plus * Open-minded and flexible, with a willingness to handle detailed and administrative tasks * Accounting experience or knowledge is a plus * Corporate secretarial knowledge (e.g., SPV filing, BVI filings) is a plus * Strong attention to detail and ability to multitask * Positive attitude, responsible, high integrity level is preferred Apply Today To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted. Reference Number: 67010-0013203522By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com.hk/privacy-statement. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/S2VsbHkud29uZy4wMzA3OS4xMDkxNUByaGloay5hcGxpdHJhay5jb20.gif">

Officer, Product Team (Insurance, up to $30k) The Company Our client is a reputable insurance company and they are looking for an officer to support Product Development Team. The Role <ul><li>Asist in new product launch, market comparison, prepare marketing materials and training decks</li><li>Provide business analytical and assist in daily operations</li><li>Assist in product UAT and draft test plans</li><li>Work with internal stakeholders, other functional teams and assist in system implementation project</li></ul> Your Profile <ul><li>Bachelor Degree in any discipline</li><li>With at least 2 years relevant experience in insurance company or financial institution</li><li>Detail minded, good analytical skills and effective at multi-tasking</li><li>Candidate with product knowledge in insurance company is an advantage</li></ul> Apply Today To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted. Reference No. 67010-0013120166By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com.hk/privacy-statement. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/R2lnaS5MZXVuZy42NjIwNi4xMDkxNUByaGloay5hcGxpdHJhay5jb20.gif">

Agency Administration Senior Officer/ Officer - up to 35k The Company My client (a well established life insurance) is looking for Two Senior Officer/ Officer. Both of them are new headcount. They are looking for someone with insurance sales support or administrative experiences. The Role * Conduct due diligence during the onboarding process of new agent applicants. * Assist in the development and maintenance of operational protocols for agents' contracting and licensing. * Contribute to projects within the Contracting & Benefits team. * Supervise and guide the operations staff in their daily tasks. * Prepare regular or special reports for management as needed to monitor the achievement of strategic objectives. * Address general correspondence and respond to inquiries from agents. Your Profile * At least 2-3 years' sales support or administration experience in life insurance industry * Independent with high flexibility * Able to work independently and under pressure * Strong communication, presentation and interpersonal skills * Good command of both written and spoken English and Chinese * PC literate in Word, Excel, PowerPoint and Chinese word-processing Apply Today To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted. Reference Number: 67010-0013189503By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com.hk/privacy-statement. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/S2ltYmVybHkuY2hhbi43NTE3Ny4xMDkxNUByaGloay5hcGxpdHJhay5jb20.gif">

Junior Project Management Officer 12 months Contract The Company Well known Retirement Solutions provider in HK The Role<ul><li>Provide Project Manager with regular update on progress, financials, project KPIs, key risks and issues for the project</li><li>Identify, track, monitor and communicate key project changes, risks and issues with both Local and Group stakeholders at all levels</li><li>Work closely with different stakeholders from Business, IT, Finance, and Risk to ensure effective project governance and implementation.</li><li>Support project team members in the development of project plan and status report.</li><li>Communicate effectively and support senior stakeholders to make key program decisions.</li><li>Ensuring project repositories in SharePoint and local drive are kept up-to-date Green Coordinating project meetings, preparing agendas and decks, and documenting all meeting minutes for the project such as project governance & Steering Committee meeting</li></ul>Your Profile<ul><li>Strong project and people management skills. Must be able to function as a project leader as well as an individual contributor.</li><li>Ability to communicate simply and effectively with different levels of the organisation and with external vendors.</li><li>Ability to influence and directly manage people and teams across multiple geographical locations to deliver the desired outcome for a complex multi-country system</li></ul> Apply Today To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com.hk/privacy-statement. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/UmVteWEuRXJheWlsUG9vbmhlbi43NDA5OS4xMDkxNUByaGloay5hcGxpdHJhay5jb20.gif">

Investment Accounting - (Senior Officer to Assistant Manager) The CompanyOur client is looking for Investment Accounting to join a dynamic team at their Financial Services Company. If you're looking for a role where you can make an impact, showcase your skills, and grow professionally, this might be the perfect opportunity for you. The Role<ul><li>Perform fund accounting activities, including Net Asset Value (NAV) calculations, reconciliations, and preparation of financial reports.</li><li>Process fund transactions accurately and in a timely manner, including subscriptions, redemptions, capital calls, distributions, and transfers.</li><li>Provide required management information and follow up any issues and questions with fund managers and service providers</li><li>Perform bank reconciliation (eg. Reconcile the cashflow from fund house against the orders)</li></ul> Your Profile<ul><li>Bachelor's degree in accounting, Finance, or a related field. Minimum of 5 to 8 years of experience in preferably in investment accounting.</li><li>Solid knowledge related to IFRS 9 standards and investment instruments</li><li>Proficiency in [insert specific accounting software, e.g., QuickBooks, SAP, or NetSuite.</li><li>Fluent in speaking & written in English, Cantonese, Mandarin</li><li>Excellent attention to detail, organizational skills, and the ability to meet strict deadlines.</li></ul> Apply Today To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.Reference Number: 67010-0013176170By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com.hk/privacy-statement. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/TmljaG9sYXMueWV1bmcuNDQxODMuMTA5MTVAcmhpaGsuYXBsaXRyYWsuY29t.gif">

Assistant Accountant Officer The CompanyOur client is a sizable multinational company providing services over the world. Due to the expansion, they are now looking for a high caliber professional for this vacancy. The ideal candidate will be offering a rewarding compensation package and promising career prospects. The Role<ul><li>Responsible for daily accounting operation, month end closing, journals</li><li>Assist in preparation of consolidation accounts</li><li>Assist in preparation of management reports</li><li>Perform ad hoc tasks as assigned</li></ul> Your Profile<ul><li>Bachelor's degree in Accounting, Finance</li><li>2 years of accounting work experience, fresh graduate is also welcome</li><li>Fluency in written and spoken English</li><li>Proficiency in computerized accounting software, MS Word</li><li>Immediately available is highly preferred</li></ul> Apply Today To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted. Reference Number: 67010-0013212470By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com.hk/privacy-statement. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/QW5hc3Rhc2lhLkNoYW4uNDc0NTMuMTA5MTVAcmhpaGsuYXBsaXRyYWsuY29t.gif">

PMO Analyst The Company Our client is a leading consulting firm in Hong Kong driving a large scale pensions transformation project The Role We are seeking an experienced Project Management Officer (PMO) Consultant with a strong background in financial services to support the planning, governance, and execution of strategic projects..Key Responsibilities:<ul><li>Monitor project progress, risks, issues, and dependencies, providing regular status updates to stakeholders.</li><li>Prepare executive-level dashboards and reports on project performance, financials, and key metrics.</li><li>Track project budgets, forecasts, and actuals, ensuring alignment with financial controls.</li><li>Ensure effective communications for cross-functional collaboration between business, IT, risk, and compliance teams.</li><li>Maintain proper documentation, including project artifacts, decision logs, and evidence on SharePoint or other designated repositories.</li><li>Organize and document steering committee meetings, workshops, and alignment calls.</li><li>Act as a liaison between project teams, ensuring alignment on tasks, deadlines, and deliverables.</li></ul>Your profile:<ul><li>Minimum two years in a project coordination, PMO support or consulting role within project environments (banking, insurance, asset management, or fintech)</li><li>Strong knowledge of financial services regulations, project financials, and risk management.</li><li>Familiarity with project management methodologies</li><li>Proficiency in following tools (MS Project, JIRA, Sharepoint, Power BI, Excel)</li><li>Exceptional written and verbal communication, stakeholder management, and presentation skills</li></ul> Apply Today To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com.hk/privacy-statement. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/VmljdG9yLkNoYW5nLjA0MDk3LjEwOTE1QHJoaWhrLmFwbGl0cmFrLmNvbQ.gif">

Vice President- IBD Compliance The CompanyMy client is a leading financial institution committed to maintaining the highest standards of regulatory compliance and ethical business practices. We are looking for an experienced Senior IBD Compliance Officer to join our Compliance team and support our Investment Banking Division (IBD). The Role<ul><li>Provide strategic compliance guidance to investment bankers and senior management on regulatory requirements, policies, and best practices.</li><li>Ensure adherence to global and regional regulatory frameworks, including SEC, FINRA, FCA, MiFID II, and other relevant financial regulations.</li><li>Develop, implement, and enhance compliance policies and procedures to mitigate regulatory and reputational risks.</li><li>Conduct compliance risk assessments and proactively identify areas for improvement.</li><li>Review and approve client communications, deal-related materials, and marketing documents to ensure compliance with regulatory standards.</li><li>Oversee conflicts of interest management, including information barriers, insider trading prevention, and restricted lists.</li><li>Lead compliance training programs for investment bankers and relevant stakeholders on key regulatory topics.</li><li>Monitor and conduct surveillance of IBD activities, identifying and escalating potential compliance breaches.</li><li>Support regulatory inquiries, audits, and examinations, ensuring timely and accurate responses.</li><li>Collaborate with legal, risk management, and other compliance teams to maintain a robust compliance framework.</li></ul> Your Profile<ul><li>Bachelor's degree in Finance, Law, Business, or a related field; an advanced degree or relevant certifications (e.g., CAMS, CFA, JD, or FINRA licenses) is a plus.</li><li>10+ years of compliance experience within investment banking, capital markets, or a regulatory agency.</li><li>Strong knowledge of investment banking regulations, including SEC, FINRA, FCA, MiFID II, and other global regulatory frameworks.</li><li>Proven experience in advising senior stakeholders and handling complex compliance matters.</li><li>Excellent analytical and problem-solving skills, with the ability to assess regulatory risks and provide practical solutions.</li></ul> Apply Today To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted. Reference No. 67010-0013177993 By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com.hk/privacy-statement. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/QWRhLkNoZXVuZy4xNzk1OS4xMDkxNUByaGloay5hcGxpdHJhay5jb20.gif">

Receptionist (Financial Services) The CompanyOur client is a financial institution with a diversified portfolio. They are looking for a receptionist to join their expanding team. The Role* Responsible for greeting guests, handling phone calls, and managing meeting room booking * Receive, sort and distribute daily mail/deliveries, handling courier Providing comprehensive office administrative support, such as overseeing office supplies, coordinating name card printing, and maintaining office cleanliness * Provide other clerical support and ad hoc duties as assigned * Planning and coordinating office events, such as team-building activities, holiday parties, and client meetings Your Profile* Diploma or above with 2 years relevant experience is preferred * Good communication skills and ability to work independently, mature and detail-minded * Presentable with pleasant personality and good telephone manner * Proficiency in Microsoft Office and other PC applications * Good command of both written and spoken English and Chinese (Cantonese and Mandarin) * Immediate available will be an advantage Apply Today To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted. Reference no.: 67010-0013087653 By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com.hk/privacy-statement. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/TWljaGFlbC5MZWUuMDQ2NzYuMTA5MTVAcmhpaGsuYXBsaXRyYWsuY29t.gif">

Leading ibank - Client Onboarding Analyst (new headcount) The CompanyA leading investment bank is expanding and hiring new talents. The new role will work closely with various internal stakeholders. This expansion reflects the firm's strategic growth in the securities market, aligning with broader industry trends where Chinese firms are increasingly shifting towards wealth management and international expansion. The front office roles will involve direct client interaction and revenue generation through deal fees and investment returns. The Role<ul><li>Oversee the Know Your Customer (KYC) and Customer Due Diligence (CDD) workflow for complete client account openings.</li><li>Ensure compliance with Anti-Money Laundering (AML), tax evasion, and Countering the Financing of Terrorism (CFT) regulations during onboarding and review processes.</li><li>Act as the primary liaison for internal stakeholders, including Sales, Middle Office, Compliance, FATCA team, and clients, regarding KYC documentation collection.</li><li>Conduct verification checks to ensure submitted documents align with the Customer Identification Program; draft and secure approvals for cases involving Politically Exposed Persons, sanctions, or adverse news.</li><li>Address issues arising from screening processes professionally and escalate exceptions to the Chief Operating Officer, Regional Head of AML, or Group Head of Compliance as needed.</li><li>Maintain an up-to-date database of all information, documents, financial reports, and news on accounts for Compliance, Legal, and Internal Audit.</li><li>Collaborate with Legal, Credit, and counterparties on ISDA/GMRA/GMSLA/EAM and distribution agreement negotiations, including execution paperwork.</li><li>Coordinate with Prime Services, Middle Office, and Credit for post-account setup.</li></ul> Your Profile<ul><li>Bachelor's degree in Business or Finance.</li><li>Strong written and verbal communication skills in English and Cantonese.</li><li>Familiarity with account-opening processes is essential.</li><li>Knowledge of financial markets, derivative instruments, and AML regulations, including SFC requirements for Hong Kong Professional Investors and MAS requirements for Singapore Accredited Investors, is preferred; knowledge of other regional regulations is a bonus.</li><li>Experience with handling Financial Institutions or High Net Worth Individuals is a plus.</li><li>Detail-oriented, diligent, independent, and able to thrive under pressure.</li><li>Self-motivated, eager to learn, and ready for new challenges.</li></ul> Apply Today To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.Reference Number: 67010-0013175908By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com.hk/privacy-statement. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/QW5keS5jaG93Ljg5NDg4LjEwOTE1QHJoaWhrLmFwbGl0cmFrLmNvbQ.gif">

Sales Administrator The CompanyOur client is looking for Senior Claims Officer to join a dynamic team at their Insurance Company. If you're looking for a role where you can make an impact, showcase your skills, and grow professionally, this might be the perfect opportunity for you. The Role<ul><li>Process and manage daily EB insurance claims inquiries from clients</li><li>Administer day-to-day claim functions efficiently and accurately, prepare client proposals, analysis reports, and presentation materials for EB and Medical Insurance.</li><li>Compare quotations from Insurers and assist in policy placement.</li><li>Support policy administration, invoicing, and data booking.</li></ul> Your Profile<ul><li>Diploma or Degree holder with 2-4 years of relevant experience.</li><li>Experience in panel doctor network management and medical claims assessment.</li><li>FLMI qualification is an advantage.</li><li>Medical knowledge qualification is an advantage.</li><li>Proficiency in MS Office (Word, Excel, and PowerPoint).</li><li>Good spoken and written English and Chinese.</li><li>Immediately Available is highly preferred</li></ul> Apply Today To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted. Reference No. 67010-0013207370By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com.hk/privacy-statement. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/TmljaG9sYXMueWV1bmcuNjYwMDguMTA5MTVAcmhpaGsuYXBsaXRyYWsuY29t.gif">

Receptionist & Office Administrator (PT, 3-4 days / week, MNC) The CompanyOur client is a reputable Investment Company and they are looking for a part time Receptionist & Office Administrator on part time basis. The Role<ul><li>Perform receptionist duties such as coordinating meeting room bookings, maintain the cleanliness of meeting rooms</li><li>Assist with daily office administration tasks such as access card/ ID badge record keeping</li><li>Manage company inventory and procurement, including stationery, pantry supplies, and emergency items, to maintain office order</li><li>Submit expense reports and accounts payable to finance</li><li>Assist with travel arrangement and provide backup support for personal assistants as required</li><li>Assist in managing local projects and maintain governance structure</li></ul> Your Profile<ul><li>Bachelor Degree in Business Administration or related discipline</li><li>With relevant years of experience in office administration and receptionist </li><li>Proficient in written and Spoken English, Mandarin and Cantonese</li><li>Excellent communication skills, detail oriented and multi-task</li><li>Immediate Available is preferred</li></ul> Apply Today To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted. Reference No. 67010-0013110707By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com.hk/privacy-statement. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/R2lnaS5MZXVuZy4xNzA1OS4xMDkxNUByaGloay5hcGxpdHJhay5jb20.gif">