6 results for Customer Service Officer Life Insurance in Hong Kong

Customer Service Ambassador

Central and Western District, Central and Western District
onsite
Contract
20000 - 25000 HKD / month
The CompanyOur client is seeking a dedicated and customer-focused Customer Service Officer with a strong background in insurance to join our team. In this role, you will be responsible for resolving client inquiries across multiple channels, ensuring service excellence, and coordinating with internal departments to deliver high-quality outcomes. This is an excellent opportunity for a proactive and motivated individual with a passion for problem-solving and delivering exceptional customer experiences. The Role<ul><li>Client Queries: Handle and resolve client queries through various communication channels, including phone, live chat, and email, in a timely, professional, and efficient manner.</li><li>Collaboration: Liaise and collaborate with related business units and departments to address customer concerns effectively and efficiently.</li><li>Quality Control: Ensure the accuracy and complianceof all requests to maintain high-quality service standards.</li><li>Policy Administration: Perform and support basic policy administration tasks, ensuring service excellence at all steps.</li><li>Engagement: Handle inbound and outbound calls and facilitate engagement with the Sales team to meet business targets.</li></ul> Your Profile<ul><li>Education: HKCEE/DSE or above.</li><li>Experience: Minimum of 3+ yearsof experience providing excellent customer service, with experience in the life insurance sector is a plus</li><li>IIQE License (1, 2, 3)</li><li>Language Skills: Excellent command of spoken and written Cantonese, English, and Mandarin.</li><li>Core Competencies: Strong customer service mindset with the ability to follow through on customer commitments.</li><li>Immediately Available is highly preferred</li></ul> Apply Today To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted. Reference No. 67010-0013241236By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com.hk/privacy-statement. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/TmljaG9sYXMueWV1bmcuMTE0ODkuMTA5MTVAcmhpaGsuYXBsaXRyYWsuY29t.gif">
2025-07-09T03:13:31Z

Business Development Officer/ Senior Officer - (Life Insurance)

Central and Western District, Central and Western District
onsite
Permanent
25000 - 33000 HKD / month
The CompanyA well-established and reputable company in the insurance sector, known for our commitment to excellence, customer-centric approach, and dynamic work culture. Join our team to grow your career in a stable and supportive environment that values innovation and collaboration. The Role<ul><li>Support team leader for agency engagement, communication, events coordination, training, recruitment, and ad hoc tasks.</li><li>Implement KPI specific business plans to achieve business goals.</li><li>Implement corporate business initiatives and provide business support for the excellence of agency business.</li><li>Analyze business data to assist in formulating business strategies.</li><li>Provide timely, accurate, and adequate agency operation support, including but not limited to enquiry & appeal handling, agency visit PPT deck design, etc.</li><li>Participate and engage in events and KPI-related projects assigned by the immediate manager to contribute to agency business development.</li><li>Perform other responsibilities and duties periodically assigned by the immediate manager to meet business requirements.</li><li>Collaborate and support agency to perform sales-driven business activities.</li><li>Perform internal, market and competitor analytics and presentation to support agency business development initiatives.</li></ul> Your ProfileWe are looking for someone who brings both professionalism and enthusiasm to the role:<ul><li>1-3 years relevant experience, preferably in insurance industry.</li><li>Detail-oriented with strong analytical skills.</li><li>Good presentation, communication, and interpersonal skills.</li><li>Proficiency in Microsoft Word, Excel, and PowerPoint.</li></ul> Why Join Us?<ul><li>Career Growth: Clear progression path with opportunities for professional development.</li><li>Stable Environment: Work with an established industry leader.</li><li>Supportive Culture: Friendly, collaborative, and inclusive workplace.</li><li>Competitive Package: Attractive salary, bonuses, and benefits.</li></ul> Reference no.: 67010-0013259120By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com.hk/privacy-statement. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/S2ltYmVybHkuY2hhbi44NTM4My4xMDkxNUByaGloay5hcGxpdHJhay5jb20.gif">
2025-07-10T07:03:53Z

Policy Admin Officer (Life insurer with great culture)

Central and Western District, Central and Western District
onsite
Contract
20000 - 30000 HKD / month
<h3>The Company</h3>Looking for your next opportunity in the insurance industry? Our reputable insurance client seeks a Policy Admin Officer to join their vibrant team. If you're organized, detail-oriented, and thrive in a collaborative environment, this is the opportunity for you!<h3> </h3><h3>The Role</h3><ul><li>Handle policy alterations, servicing, new business and claims applications</li><li>Contribute to company projects like system UAT, product launches and revamps</li><li>Partner with the Distribution team to maintain accurate data through cleansing and validation</li><li>Address quality issues, suggest process improvements, and update manuals and operational documents as needed</li><li>Assist in preparing reports and materials for internal and external stakeholders</li></ul><h3> </h3><h3>Your Profile</h3><ul><li>Degree holder</li><li>Proficient in MS Office</li><li>Strong organizational, problem-solving, and interpersonal skills</li><li>Fluent in Chinese and English</li></ul> Apply Today To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted. Reference No. 67010-0013233148 By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com.hk/privacy-statement. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/d2lubmllLmxpLjQwMTI0LjEwOTE1QHJoaWhrLmFwbGl0cmFrLmNvbQ.gif">
2025-06-13T07:46:19Z

Business Analyst - Insurance - MAX 32K

Kwun Tong, Kwun Tong District
remote
Contract
28000 - 32000 HKD / month
The Company One of our cleint, a leading insurance company is seeking a proactive and detailed-oriented Business Analyst to join our team. In this role, the candidate will be involving in Employee Benefit projects. The Role<ul><li>Perform business analysis, consolidate and prepare user requirements for IT systems and EB projects</li><li>Prepare detailed user requirements for EB business which include, but not limited to, Sales, Underwriting, Administration, Claim, Finance, customer service etc.</li><li>Channels include broker, agent, partner and direct. So, it is a multi-dimensional job</li><li>Work with business team to prepare test plan and conduct UATs with business teams based on the project requirement scope, for EB end to end flow</li><li>Work with IT to walkthrough with business team on UAT result, with compare to requirement scope, to get the UAT signoff.</li><li>Support projects related to EB automation and digital adoption to uplift EB branding and improve distributor and customer experience</li><li>Deliver quality outputs for projects and tasks assigned</li></ul> Your Profile<ul><li>Bachelor degree required, preferably in Business Information Systems, Information Technology, Mathematics or Statistics</li><li>Strong analytical mind, interpretation and problem solving capability</li><li>Possess business senses</li><li>Around 3 years' experience on business analysis or quality assurance team</li><li>Good on communication skill to work with business and IT</li><li>Experience on EB industry is preferred but life or general insurance experience also acceptable</li><li>Team player who can work together and co-ordinate well with other teams</li><li>Able to meet tight deadlines and manage to work under a fast-paced environment</li><li>Good written skill as well as can articulate clearly and logically</li></ul> Apply Today To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com.hk/privacy-statement. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/RHlsYW4uTGF1LjEwMTA0LjEwOTE1QHJoaWhrLmFwbGl0cmFrLmNvbQ.gif">
2025-06-30T06:14:26Z

Security Operation Specialist

Central, Central and Western District
onsite
Contract
40000 - 50000 HKD / month
The CompanyIt is a Hong Kong-based financial services provider specializing in life insurance, retirement planning, and investment solutions. It offers a wide range of products including MPF schemes, wealth management, and protection plans, supported by advanced digital platforms and professional advisory services to help individuals and businesses achieve long-term financial security. Job Duties:<ul><li>Develop and enforce IT security standards, guidelines, and procedures</li><li>Plan, design, and implement cybersecurity solution (e.g. SIEM, EDR, DLP, CVM, PAM, IAM) in an enterprise environment</li><li>Perform risk analysis, identify risk mitigation needs, and come up with remediation plans</li><li>Prepare and response to IT system audit</li><li>Handle IT security incident management</li><li>Coordinate and deliver security training or share relevant information with company staff to promote security awareness</li><li>Lead security assessments on IT strategic systems (both infrastructure and applications) to identify weaknesses and recommend appropriate actions</li><li>Other ad-hoc projects as required</li></ul> Requirements:<ul><li>Degree holder in Information Security, Computer Science or related disciplines</li><li>At least 5 years' experience in IT security assessment and management</li><li>Holder of security certification, such as CISSP, CISM, CISA, CCSP, CEH, OSCP, OSWP, etc. would be highly preferred</li><li>In depth understanding of data privacy, security principles, and knowledge of emerging technologies and related security patterns</li><li>Familiar with IT security standards such as NIST, ISO 27001 and IT security solutions (PAM, EDR, SIEM etc.)</li><li>Solid Experience in IT security assessment, e.g., vulnerability scanning, penetration testing and Application (Web and Mobile) security testing</li><li>Good command of written and spoken in English & Cantonese</li><li>Candidate with less experience would be considered as IT Specialist</li></ul>Apply Today To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com.hk/privacy-statement. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/TWFuZGVlcC5HaWxsLjE1ODIxLjEwOTE1QHJoaWhrLmFwbGl0cmFrLmNvbQ.gif">
2025-07-02T09:48:41Z

Security Operation Specialist - Insurance (Contract to perm)

Central, Central and Western District
onsite
Contract
50000 - 60000 HKD / month
The Company Fintech-driven life insurance company in Hong KongThe Role<ul><li>Develop and enforce IT security standards, guidelines, and procedures</li><li>Plan, design, and implement cybersecurity solution (e.g. SIEM, EDR, DLP, CVM, PAM, IAM) in an enterprise environment</li><li>Perform risk analysis, identify risk mitigation needs, and come up with remediation plans</li><li>Prepare and response to IT system audit</li><li>Handle IT security incident management</li><li>Coordinate and deliver security training or share relevant information with company staff to promote security awareness</li><li>Lead security assessments on IT strategic systems (both infrastructure and applications) to identify weaknesses and recommend appropriate actions</li><li>Other ad-hoc projects as required</li></ul>Your Profile<ul><li>Degree holder in Information Security, Computer Science or related disciplines</li><li>At least 5 years' experience in IT security assessment and management</li><li>Holder of security certification, such as CISSP, CISM, CISA, CCSP, CEH, OSCP, OSWP, etc. would be highly preferred</li><li>In depth understanding of data privacy, security principles, and knowledge of emerging technologies and related security patterns</li><li>Familiar with IT security standards such as NIST, ISO 27001 and IT security solutions (PAM, EDR, SIEM etc.)</li><li>Solid Experience in IT security assessment, e.g., vulnerability scanning, penetration testing and Application (Web and Mobile) security testing</li><li>Good command of written and spoken in English & Cantonese</li><li>Candidate with less experience would be considered as IT Specialist</li></ul>Apply Today To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com.hk/privacy-statement. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/Q2Fyb2wuRmFuLjYyMzA5LjEwOTE1QHJoaWhrLmFwbGl0cmFrLmNvbQ.gif">
2025-07-04T07:49:11Z