12 results for Customer Service Officer Insurance in Hong Kong

客戶服務主任 Customer Service officer up to 24k The Company Our client is a well-established life insurance company is looking for a Customer Service Officer. The Role<ul><li>Provide comprehensive and high-quality hotline services to customers, answering phone inquiries.</li><li>Assist customers in resolving issues and complaints, ensuring customer satisfaction and loyalty.</li><li>Monitor and maintain service quality according to service level agreements.</li><li>Provide timely feedback on customer needs and market information, offer improvement suggestions, and continuously enhance customer service quality.</li><li>Adhere to company policies and procedures, and carry out other tasks assigned by superiors.</li></ul> <ul><li>為客戶提供全面優質的熱線服務，解答電話諮詢</li><li>協助客戶解決問題和投訴，確保客戶的滿意度和忠誠度根據服務等級協議監控和維護服務品質</li><li>及時反饋客戶需求和市場信息，提供改進建議，持續提升客戶服務品質</li><li>遵守公司制度和流程，執行上級領導交辦的其他工作</li></ul> Your Profile<ul><li>Educational qualifications may involve working towards obtaining the IIQE certification (holding an Associate Degree/Degree/HKDSE with passes in Chinese, English, Mathematics, or a similar educational program equivalent to that)</li><li>Good communication skills and service-oriented mindset, able to communicate effectively with customers in a friendly and patient manner.</li><li>Possess a spirit of teamwork; individuals with experience in the customer service industry are welcome to apply.</li><li>Relevant customer service experience will be given priority.</li><li>Fluent in Cantonese and English.</li><li>Location: Kwun Tong.</li></ul> <ul><li>教育背景可能包括攻讀IIQE資格認證，或持有中文、英文、數學或類似項目的副學士學位/學士學位/HKDSE合格證書。</li><li>具備良好的溝通能力和服務意識，能夠以友好、耐心的態度與客戶進行有效的溝通</li><li>有團隊合作精神歡迎有任何客戶服務行業經驗人士申請</li><li>有相關客戶服務經驗會優先考慮</li><li>能操流利廣東話及英語</li></ul> Apply Today To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted. Reference Number: 67010-0013188554By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com.hk/privacy-statement. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/S2ltYmVybHkuY2hhbi42ODI2Ni4xMDkxNUByaGloay5hcGxpdHJhay5jb20.gif">

客戶服務主任 Customer Service officer up to 24k The CompanyOur client is a well-established life insurance company is looking for a Customer Service Officer. The Role * Provide comprehensive and high-quality hotline services to customers, answering phone inquiries. * Assist customers in resolving issues and complaints, ensuring customer satisfaction and loyalty. * Monitor and maintain service quality according to service level agreements. * Provide timely feedback on customer needs and market information, offer improvement suggestions, and continuously enhance customer service quality. * Adhere to company policies and procedures, and carry out other tasks assigned by superiors.* 為客戶提供全面優質的熱線服務，解答電話諮詢 * 協助客戶解決問題和投訴，確保客戶的滿意度和忠誠度根據服務等級協議監控和維護服務品質 * 及時反饋客戶需求和市場信息，提供改進建議，持續提升客戶服務品質 * 遵守公司制度和流程，執行上級領導交辦的其他工作 Your profile * Educational qualifications may involve working towards obtaining the IIQE certification (holding an Associate Degree/Degree/HKDSE with passes in Chinese, English, Mathematics, or a similar educational program equivalent to that) * Good communication skills and service-oriented mindset, able to communicate effectively with customers in a friendly and patient manner. * Possess a spirit of teamwork; individuals with experience in the customer service industry are welcome to apply. * Relevant customer service experience will be given priority. * Fluent in Cantonese and English. * Location: Kwun Tong.* 教育背景可能包括攻讀IIQE資格認證，或持有中文、英文、數學或類似項目的副學士學位/學士學位/HKDSE合格證書。 * 具備良好的溝通能力和服務意識，能夠以友好、耐心的態度與客戶進行有效的溝通 * 有團隊合作精神歡迎有任何客戶服務行業經驗人士申請 * 有相關客戶服務經驗會優先考慮 * 能操流利廣東話及英語 Apply Today To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted. Reference no: 67010-0013157889By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com.hk/privacy-statement. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/S2ltYmVybHkuY2hhbi4yODMwOS4xMDkxNUByaGloay5hcGxpdHJhay5jb20.gif">

Sales Support Officer (up to 28k) The CompanyOur client is a sizable MNC Insurance company and is urgently looking for a Sales Support Officer as a long-term headcount, starting with a 1-year contract with a strong view for permanency / extendibility. The Role<ul><li>Handle new business applications, including verifying clients' documents required for new business issuance, payment details and overall processes</li><li>Work closely with frontline teammates on new businesses' communications and execution</li><li>Support on frontline team's administrative duties, including promotion material drafting</li><li>Compile and prepare performance reporting on a regular basis</li><li>Perform any ad hoc tasks as required</li></ul> Your Profile<ul><li>Tertiary education in any discipline</li><li>IIQE Paper 1,3 is a MUST; Proficiency in Excel (vlookup, pivot table) is a MUST</li><li>Candidates with prior insurance experience (Customer Services), or administrative experiences, are welcome</li><li>Good command of both spoken and written English and Chinese</li><li>Immediate available/ short notice period is preferred</li></ul> Apply Today To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.Reference Number: 67010-0013151631By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com.hk/privacy-statement. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/QnJpYW4ud29uZy4xMjEyNi4xMDkxNUByaGloay5hcGxpdHJhay5jb20.gif">

Training Officer (Insurance Company, up to $25k) The Company Our client is a top-tier Insurance Company and they are looking for a Training Officer to join their winning team. The Role* Provide administrative support during training classes, events, and ad hoc projects * Assist with prepare training materials and PowerPoint design * Prepare data analysis and reports for management review * Assist with multimedia support including video-editing, text writing and media operations * Develop e-learning courses and content update Your Profile* Bachelor's degree in business administration or related disciplines * With at least 1-year relevant experience in Banking or Insurance Industry * Experience in video production is advantage * Excellent communication skills and problem-solving skills * Fresh graduates or IANG visa holder are welcome * Less experience can be considering as Assistant Officer Apply Today To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted. Reference no.: 67010-0013153939By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com.hk/privacy-statement. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/R2lnaS5MZXVuZy4yNTU1MS4xMDkxNUByaGloay5hcGxpdHJhay5jb20.gif">

Officer, Product Team (Insurance, up to $30k) The Company Our client is a reputable insurance company and they are looking for an officer to support Product Development Team. The Role <ul><li>Asist in new product launch, market comparison, prepare marketing materials and training decks</li><li>Provide business analytical and assist in daily operations</li><li>Assist in product UAT and draft test plans</li><li>Work with internal stakeholders, other functional teams and assist in system implementation project</li></ul> Your Profile <ul><li>Bachelor Degree in any discipline</li><li>With at least 2 years relevant experience in insurance company or financial institution</li><li>Detail minded, good analytical skills and effective at multi-tasking</li><li>Candidate with product knowledge in insurance company is an advantage</li></ul> Apply Today To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted. Reference No. 67010-0013120166By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com.hk/privacy-statement. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/R2lnaS5MZXVuZy42NjIwNi4xMDkxNUByaGloay5hcGxpdHJhay5jb20.gif">

Product Officer The CompanyOur client, a well-kwon Insurance company is looking for Product Officer to join the existing product team. If you're looking for a role where you can make an impact, showcase your skills, and grow professionally, this might be the perfect opportunity for you. The Role<ul><li>Responsible for product development project to ensure successful product launch</li><li>Support end-to-end product development/revamp and implementation covering all distribution channels.</li><li>Assist in developing strategies, initiatives and all-round product proposition (e.g. customer experience, concierge services, lifestyle and wellness incentives, and other value-added services) to expand our EB business</li><li>Conduct market research, competitive analysis and reports on a regular basis so as to gain insight on the latest market and product trend;</li></ul> Your Profile<ul><li>Bachelor's degree in any discipline. Minimum of 2 to 4 years of experience in preferably in insurance industries</li><li>Solid knowledge related to insurance products in Medical, Health, Life, and Employee Benefits insurance</li><li>Excellent attention to detail, organizational skills, and the ability to meet strict deadlines.</li><li>Fluent in speaking & written in English, Cantonese, Mandarin</li></ul> Apply Today To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted. Reference Number: 67010-0013193407By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com.hk/privacy-statement. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/TmljaG9sYXMueWV1bmcuOTQ4NjMuMTA5MTVAcmhpaGsuYXBsaXRyYWsuY29t.gif">

Agency Administration Senior Officer/ Officer - up to 35k The Company My client (a well established life insurance) is looking for Two Senior Officer/ Officer. Both of them are new headcount. They are looking for someone with insurance sales support or administrative experiences. The Role * Conduct due diligence during the onboarding process of new agent applicants. * Assist in the development and maintenance of operational protocols for agents' contracting and licensing. * Contribute to projects within the Contracting & Benefits team. * Supervise and guide the operations staff in their daily tasks. * Prepare regular or special reports for management as needed to monitor the achievement of strategic objectives. * Address general correspondence and respond to inquiries from agents. Your Profile * At least 2-3 years' sales support or administration experience in life insurance industry * Independent with high flexibility * Able to work independently and under pressure * Strong communication, presentation and interpersonal skills * Good command of both written and spoken English and Chinese * PC literate in Word, Excel, PowerPoint and Chinese word-processing Apply Today To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted. Reference Number: 67010-0013189503By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com.hk/privacy-statement. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/S2ltYmVybHkuY2hhbi43NTE3Ny4xMDkxNUByaGloay5hcGxpdHJhay5jb20.gif">

Assistant Finance Transformation Manager (Insurance) The CompanyOur client is a sizable MNC Insurance company and is urgently looking for a Finance Transformation Assistant Manager to join the company. This is a 12-month contract with a strong view for permanency/extendibility, looking for a candidate to start immediately. The Role<ul><li>Identify areas for improvement and develop strategies to enhance finance system and operations efficiency and effectiveness.</li><li>Act as representative from finance team, collaborate with cross-functional teams to analyze current financial processes and systems.</li><li>Lead the implementation of finance transformation initiatives, including process redesign, UAT and system upgrades.</li><li>Ensure compliance with financial reporting and operational standards</li><li>Participate in ad hoc projects</li></ul> Your Profile<ul><li>Bachelor's degree in Finance, Business Administration, or related field.</li><li>Candidates from Big 4 insurance transformation experience / insurance transformation team is a MUST</li><li>Proficiency with Alteryx is a MUST; Proficiency with PowerBI is an advantage</li><li>Good command of both spoken and written English and Chinese</li><li>Immediate available/ short notice period is preferred</li></ul> Apply Today To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.Reference Number: 67010-0013149940By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com.hk/privacy-statement. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/QnJpYW4ud29uZy4zNDUxOC4xMDkxNUByaGloay5hcGxpdHJhay5jb20.gif">

IT Audit - Insurance - 30k - Contract The Company Our client is an instantly recognizable firm with a very strong reputation and brand within the globe. Roles<ul><li>Work with Internal and External Audit on IT audit, risk and compliance assessment</li><li>Assess policies, procedures, standards, and controls are embedded into BAU IT processes by performing regular reviews</li><li>Perform risk assessment to ensure that IT risks are identified and measured, and re-mediated timely within the Company's risk framework</li><li>Promote IT security awareness and conduct regular training for staff</li></ul> Requirements <ul><li>At least 2 years of IT security experience in the Financial Services sector</li><li>Sound knowledge of IT control framework and relevant regulatory requirements</li><li>Strong interpersonal and communication skills, able to communicate effectively at all levels</li><li>Relevant professional qualifications (e.g. CISA, CISM, and CISSP)</li><li>Fluent in both spoken and written English and Chinese</li><li>Degree in Computer Studies, or related disciplines</li></ul> Apply Today To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com.hk/privacy-statement. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/U29leS5Iby4xNTI2OS4xMDkxNUByaGloay5hcGxpdHJhay5jb20.gif">

Finance Manager (Retail, MNC) The Company Our client is a retail company and is urgently looking for Finance Manager to support financial accounting and reporting activities for HK & Macau markets. The Role * Ensure the accuracy and compliance of local financial records, overseeing submissions to local, regional, and global stakeholders * Implement and manage control measures, including local stock counts, asset audits, and asset disposal processes * Foster a culture of continuous improvement to enhance service delivery and operational efficiency in financial reporting * Serve as the primary liaison with external auditors to prepare for and conduct financial and sales audits, ensuring adherence to statutory requirements * Act as the main contact for local tax authorities, coordinating with external advisors for annual tax reviews and handling corporate income tax (CIT), VAT, and withholding tax (WHT) submissions * Collaborate with banks and merchants to provide operational support, including preparing for dividend payments * Lead initiatives that enhance the financial health of the organization, such as managing aged purchase orders and conducting training sessions with finance operations * Oversee insurance data submissions, government surveys, CSR reports, and manage staff benefits and approvals related to credit limits and stock releases Your Profile * Bachelor's degree in accounting or related discipline * With at least 8 years working experience including 3 years of managerial experience * Qualification of CPA / CA / ICAA * Big 4 audit experience is an advantage * Solid experience in financial accounting and reporting * Proficient in written and Spoken English, Mandarin and Cantonese * Proficient in MS office applications including pivot tables, v-lookups and formulas * Immediate Available is preferred Apply Today To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted. Reference no.: 67010-0013176152By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com.hk/privacy-statement. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/R2lnaS5MZXVuZy43OTU1NS4xMDkxNUByaGloay5hcGxpdHJhay5jb20.gif">

Assistant Finance Manager - up to 48k The CompanyMy client (a well established life insurance) is looking for an Assistant Finance Manager. They are looking for a candidate with FS or insurance background. The Role<ul><li>Manage and oversee daily AR and AP operations, ensuring timely processing of invoices and payments.</li><li>Monitor cash flow and assist in treasury management to optimize liquidity and financial stability.</li><li>Prepare and analyze financial reports related to AR, AP, and treasury activities.</li><li>Collaborate with cross-functional teams to resolve discrepancies and improve financial processes.</li><li>Assist in the development and implementation of internal controls and financial policies.</li><li>Support month-end and year-end closing processes, ensuring compliance with accounting standards.</li><li>Provide guidance and mentorship to junior accounting staff.</li></ul> Your Profile<ul><li>Degree in Accounting, Finance, Business Administration or related disciplines, ideally coupled with Account Qualification.</li><li>8+ years of experience in Accounting Operation</li><li>Solid background in accounting operation and treasury</li><li>Good command in Chinese and English</li></ul> Apply Today To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.Reference Number: 67010-0013177888 By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com.hk/privacy-statement. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/S2ltYmVybHkuY2hhbi4xNTQ0NS4xMDkxNUByaGloay5hcGxpdHJhay5jb20.gif">

Agency Contracting and Administration AM/M - up to 55k The CompanyOne of a well-established insurance company in HK is looking for an Assistant Manager or Manager for their Agency contracting and administration department The Role<ul><li>Ensure the seamless and efficient execution of agency contracting services.</li><li>Assist in the development, implementation, and maintenance of operational procedures related to agent contracting and licensing.</li><li>Oversee compliance checks and ensure all agents meet regulatory and company requirements before onboarding.</li><li>Conduct thorough background checks and assessments for new agent applicants to ensure compliance with company policies and industry regulations.</li><li>Monitor and manage compliance-related issues within the agency contracting process.</li><li>Supervise and guide operational staff, ensuring smooth workflow and optimal efficiency.</li><li>Provide training, mentorship, and support to enhance team performance.</li><li>Act as a primary point of contact for agents, addressing inquiries and resolving issues in a timely manner.</li></ul> Your Profile<ul><li>Solid Agency administration, operation or contracting experiences from insurance companies</li><li>Excellent written and verbal communication skills in both English and Chinese.</li><li>Highly organized with a keen eye for detail and accuracy.</li><li>Capable of working independently while managing multiple tasks effectively.</li><li>Ability to perform well under pressure and meet deadlines in a fast-paced environment.</li></ul> Apply Today To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted. Reference No. 67010-0013174897By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: https://www.roberthalf.com.hk/privacy-statement. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/S2ltYmVybHkuY2hhbi4zNjY0Mi4xMDkxNUByaGloay5hcGxpdHJhay5jb20.gif">