<p><span style="text-decoration: underline;"><strong>The Company</strong></span><br />Our client is an instantly recognizable firm with a very strong reputation and brand within the globe.</p><p><span style="text-decoration: underline;"><strong>The Role</strong></span></p><ul><li>Handle and resolve customer enquiries via phone, live chat, and email in a timely, professional, and efficient manner</li><li>Liaise with internal business units and relevant parties to resolve customer cases</li><li>Provide cross-department support when required</li><li>Support supervisors in daily operations and participate in ad hoc projects</li><li>Perform gatekeeping and quality control to ensure requests are handled accurately and in compliance with required standards</li><li>Conduct first-level investigation to identify root causes and case owners, and provide solutions or constructive suggestions for continuous improvement</li></ul><p><span style="text-decoration: underline;"><strong>Your Profile</strong></span></p><ul><li>3+ years of customer service experience, ideally in life insurance</li><li>Prior experience in basic policy administration tasks</li><li>Good computer skills in Microsoft Office and Chinese Word Processing</li><li>Good command of spoken and written Cantonese, English, and Mandarin</li><li>Mature, independent, and able to work under pressure</li><li>IIQE Papers 1, 2, and 3 are required</li></ul><p><span style="text-decoration: underline;"><strong>Apply Today </strong></span><br />To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-plisted candidates will be contacted.</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/hk/en/privacy">https://www.roberthalf.com/hk/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/U29leS5Iby43NDQ3NS4xMDkxNUByaGloay5hcGxpdHJhay5jb20.gif">