<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>Our client is multinational investment bank that is seeking a sophisticated and proactive professional to lead the Trade Operations team. This position oversees daily departmental operations to ensure all deliverables are accurate, timely, and compliant with internal standards. It proactively manages high‑risk issues through escalation and resolution, maintains a strong service culture, and executes departmental business plans. The role also supports planning and reporting activities to guide management decisions and drive long‑term operational growth.</p><p> </p><p>The role leads and develops team members through coaching, training, and performance management while fostering a collaborative, high‑performing environment. It drives process improvements, strengthens controls, and implements new tools to enhance efficiency. The position also supports client engagement activities and builds strong cross‑functional relationships across business lines and locations.</p><p> </p><p> </p><p><strong><span style="text-decoration: underline;">The Role</span></strong></p><ul><li><strong>Daily operations oversight:</strong> Oversee the department's day‑to‑day activities, ensuring all deliverables are accurate, timely, and fully compliant with internal standards.</li><li><strong>Issue escalation and resolution</strong>: Proactively identify, escalate, and resolve high‑risk or time‑sensitive issues to protect service quality and operational stability.</li><li><strong>Service culture management</strong>: Maintain a strong service culture by ensuring all client interactions align with the firm's quality expectations and control requirements.</li><li><strong>Business planning</strong>: Develop and execute a cohesive departmental business plan aligned with strategic priorities, organizational structure, technology roadmap, and budget needs.</li><li><strong>Planning and reporting coordination</strong>: Coordinate planning cycles and reporting activities to support management decisions and long‑term business growth.</li><li><strong>People leadership</strong>: Lead, coach, and mentor team members through structured training, guidance, and performance management to support ongoing development.</li><li><strong>Team building</strong>: Build a collaborative, adaptable, and high‑performing team capable of responding to evolving business needs.</li><li><strong>Process improvement</strong>: Foster a results‑driven environment by challenging existing processes, encouraging new ideas, and promoting more efficient ways of operating.</li><li><strong>Workflow and control enhancement</strong>: Drive initiatives to streamline workflows, strengthen operational controls, and introduce tools and technologies that elevate overall capability.</li><li><strong>Solutions‑oriented delivery</strong>: Promote a mindset focused on practical, measurable improvements across the department.</li><li><strong>Client engagement support</strong>: Support client-related activities such as meetings, walkthroughs, presentations, and retention initiatives across business units.</li><li><strong>Cross‑functional collaboration</strong>: Strengthen relationships with internal stakeholders across business lines and offices to enhance cooperation and service delivery.</li></ul><p><strong> </strong></p><p> </p><p><strong><span style="text-decoration: underline;">Your Profile</span></strong></p><ul><li>About 10+ years of experience in trade support</li><li>Strong knowledge of FX and SBL</li><li>Ability to work efficiently under pressure and meet tight deadlines in a fast-paced environment.</li><li>Strong quantitative, problem-solving, and analytical skills with the ability to look beyond the numbers.</li><li>Excellent organizational, communication, and prioritization skills.</li><li>Proactive mindset with a strong sense of ownership and accountability.</li></ul><p> </p><p> </p><p><strong><span style="text-decoration: underline;">Apply Today </span></strong></p><p>To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.</p><p> </p><p> </p><p><em>Reference No.67010-0013379782</em></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/hk/en/privacy">https://www.roberthalf.com/hk/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/QW5keS5jaG93LjY1NTc0LjEwOTE1QHJoaWhrLmFwbGl0cmFrLmNvbQ.gif">