<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>Our client, a leading global fund services provider, is seeking an experienced professional to join their Client Services team. In this leadership role, you will drive excellence in client service delivery by overseeing a dedicated team and ensuring strong, long-term client relationships. Key responsibilities include managing client inquiries, providing strategic guidance, supporting team development, and fostering seamless collaboration across internal departments. The ideal candidate will bring proven experience in client relationship management within financial services, exceptional communication skills, and a proactive mindset focused on continuous improvement.</p><p> </p><p>This position offers an outstanding opportunity to advance your career with a top-tier financial institution recognized for its innovation, global reach, and unwavering commitment to operational excellence.</p><p> </p><p><strong><span style="text-decoration: underline;">The Role</span></strong></p><ul><li><strong>Leadership</strong>: Develop and execute client service strategies that align with global standards and local market needs.</li><li><strong>Relationship management</strong>: Serve as the key liaison for major clients, ensuring excellent service delivery and long-term partnership growth.</li><li><strong>Solution delivery</strong>: Identify client needs and collaborate with internal teams to deliver customized solutions that enhance satisfaction and drive business value.</li><li>Service and performance management: Manage client expectations, negotiate service-level agreements, and ensure delivery meets the highest standards.</li><li><strong>Operational oversight</strong>: Oversee client onboarding, transitions, and ongoing servicing, ensuring efficient processes and seamless client experiences.</li><li><strong>Team leadership</strong>: Lead, mentor, and develop the Client Service team to foster accountability, collaboration, and high performance.</li><li><strong>Collaboration and communication</strong>: Partner with cross-functional teams including Operations, Technology, and Product to optimize workflow and results.</li><li>Process improvement: Leverage client feedback and data to identify opportunities for innovation and continuous service enhancement.</li><li><strong>Performance development</strong>: Set clear goals and KPIs while promoting professional development and knowledge sharing across the team.</li><li><strong>Compliance and Control</strong>: Ensure full adherence to regulatory requirements, internal policies, and best practice standards.</li><li><strong>Risk and market awareness</strong>: Partner with Legal, Risk, and Compliance teams to mitigate risks and stay informed of industry trends and regulatory changes.</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Your Profile</span></strong></p><ul><li>Bachelor's degree</li><li>10-15 years of experience in relationship management or client servicing.</li><li>Strong knowledge of Mutual Funds, ETF, MPF, or ORSO schemes is an advantage.</li><li>Solid leadership experience in leading a team.</li><li>Outstanding communicator with strong influencing and relationship-building abilities.</li><li>Agile, composed, and effective under pressure in dynamic, fast-changing environments.</li><li>Emotionally intelligent leader skilled at navigating diverse and complex stakeholder dynamics.</li><li>Forward-thinking professional who prioritizes client needs in every decision.</li><li>Meticulous and well-organized, with excellent analytical and troubleshooting capabilities.</li><li>Proficient in English; fluency in Cantonese and/or Mandarin will be highly regarded</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Apply Today </span></strong></p><p>To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.</p><p> </p><p><em>Reference Number: 67010-0013369573</em></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/hk/en/privacy">https://www.roberthalf.com/hk/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/QW5keS5jaG93LjQ1MzQyLjEwOTE1QHJoaWhrLmFwbGl0cmFrLmNvbQ.gif">