<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p> Our client, a leading global fund services provider, is seeking an experienced professional to join their Client Services team. In this leadership role, you will drive excellence in client service delivery by overseeing a dedicated team and ensuring strong, long-term client relationships. Key responsibilities include managing client inquiries, providing strategic guidance, supporting team development, and fostering seamless collaboration across internal departments. The ideal candidate will bring proven experience in client relationship management within financial services, exceptional communication skills, and a proactive mindset focused on continuous improvement.</p><p> </p><p>This position offers an outstanding opportunity to advance your career with a top-tier financial institution recognized for its innovation, global reach, and unwavering commitment to operational excellence.</p><p> </p><p><strong><span style="text-decoration: underline;">The Role</span></strong></p><p><strong><span style="text-decoration: underline;"> </span></strong></p><ul><li><strong>Operational workflow enhancement: </strong>Review existing operational materials and system functionalities to identify improvement opportunities, and design streamlined workflows, procedures, and documentation that elevate service standards.</li><li><strong>Stakeholder and client management: </strong>Build strong relationships with business partners and clients, ensuring operations consistently deliver value and align with core service principles.</li><li><strong>End-to-end member experience oversight: </strong>Champion a member‑centric mindset across the team, ensuring all processes and interactions are designed to enhance both member and employer experience.</li><li><strong>Information security compliance: </strong>Ensure adherence to internal information security policies, proactively identify potential breaches, and periodically review security requirements for all relevant systems and processes.</li><li><strong>Operational performance and issue escalation: </strong>Oversee delivery of key operational KPIs, provide timely updates on service-level performance, and manage escalations to ensure swift resolution of issues.</li><li><strong>Integrated product delivery: </strong>Drive a seamless operational model across retirement services by removing silos, strengthening cross‑team collaboration, and aligning workflows across business areas.</li><li><strong>External stakeholder coordination: </strong>Manage relationships with trustees, auditors, regulators, and external service providers to support smooth operational execution and compliance.</li><li><strong>Regulatory and management reporting: </strong>Prepare accurate, timely reports for regulatory submissions and internal management review, ensuring high quality and compliance.</li><li><strong>Team leadership and development: </strong>Guide and support team leads and members by providing coaching, performance feedback, and development opportunities to build a high‑performing team.</li><li><strong>Culture building: </strong>Promote a collaborative culture rooted in quality, customer centricity, and continuous improvement, in alignment with organizational values.</li><li><strong>Governance and risk control: </strong>Ensure all regulatory, compliance, and operational risk frameworks are effectively implemented with strong controls and oversight.</li><li><strong>Operational innovation and projects: </strong>Lead operational and technology‑driven improvement initiatives, including system enhancements and project delivery, partnering closely with technical teams.</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Your Profile</span></strong></p><p> </p><ul><li>Over 10 years of proven experience leading operational functions or managing senior operations teams</li><li>Extensive background in pensions administration with a strong track record in service delivery</li><li>Deep operational understanding of Hong Kong pension regulations and compliance requirements</li><li>Strong leadership capability with a history of developing high‑performing teams</li><li>Demonstrated ability to create value‑added operational solutions and consistently meet tight deadlines</li><li>Excellent communication skills, including written, verbal, presentation, and interpersonal abilities</li><li>Confident engaging with clients and senior executives, including C‑suite stakeholders</li><li>Exceptional analytical thinking and problem‑solving skills, supporting sound decision‑making</li><li>Strong client‑facing acumen with awareness of commercial priorities and performance metrics</li><li>Highly effective stakeholder management skills with the ability to convey complex concepts clearly</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Apply Today </span></strong></p><p>To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.</p><p> </p><p><em>Reference Number: </em><strong><em>67010-0013374562</em></strong></p><p><br /> </p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/hk/en/privacy">https://www.roberthalf.com/hk/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/QW5keS5jaG93LjQ0NjYxLjEwOTE1QHJoaWhrLmFwbGl0cmFrLmNvbQ.gif">