9 results for 1st2nd Line Support Engineer in London, London, City of

1st Line Support Engineer <h3 data-end="267" class="" data-start="188">1st Line Systems Engineer - London-Based MSP (Financial Sector Support)</h3>Are you ready to kick-start your IT career in a fast-paced, client-facing environment? A London-based Managed Service Provider (MSP) is looking for a motivated 1st Line Systems Engineer to support its prestigious financial services clients.You'll be the first point of contact for users ranging from traders to executives, delivering high-quality technical support while learning from some of the best in the industry.<h3 data-end="716" class="" data-start="700">The Role</h3><ul data-end="1129" data-start="717"><li class="" data-start="717" data-end="789">Provide 1st line technical support via phone, email, and remote tools.</li><li class="" data-start="790" data-end="884">Troubleshoot desktop, server, and application issues in a professional and efficient manner.</li><li data-end="958" class="" data-start="885">Carry out operational checks and support incident resolution processes.</li><li data-start="959" class="" data-end="1047">Log and escalate incidents to third-party providers and internal teams when necessary.</li><li data-end="1129" class="" data-start="1048">Participate in occasional out-of-hours and on-call support (with enhanced pay).</li></ul><h3 data-end="1153" data-start="1136" class="">About You</h3><ul data-start="1154" data-end="1442"><li data-start="1154" class="" data-end="1231">A clear communicator who's confident dealing with high-level professionals.</li><li data-end="1312" class="" data-start="1232">Passionate about technology and committed to developing your technical skills.</li><li data-end="1358" data-start="1313" class="">Organised, analytical, and detail-oriented.</li><li class="" data-start="1359" data-end="1442">Comfortable following structured processes, but also able to think independently.</li></ul><h3 class="" data-start="1449" data-end="1473">Essential Skills</h3><ul data-end="1768" data-start="1474"><li data-end="1563" class="" data-start="1474">Strong understanding of Windows desktop and server operating systems (7/10, 2008-2016).</li><li data-end="1659" data-start="1564" class="">Working knowledge of Active Directory, Microsoft Exchange (2010-2016), and Citrix XenDesktop.</li><li data-start="1660" class="" data-end="1720">Basic networking knowledge (Cisco CCENT level or similar).</li><li data-end="1768" data-start="1721" class="">Awareness of IT security and ITIL frameworks.</li></ul><h3 data-end="1803" data-start="1775" class="">Desirable Experience</h3><ul data-start="1804" data-end="1990"><li class="" data-start="1804" data-end="1870">Office 365, VMware, PowerShell, SQL (basic), HP server hardware.</li><li data-end="1927" data-start="1871" class="">VOIP (Cisco), storage systems, backup/tape management.</li><li data-start="1928" class="" data-end="1990">Exposure to ISO 27001 and service management best practices.</li></ul><h3 class="" data-start="1997" data-end="2020">What's On Offer</h3><ul data-end="2348" data-start="2021"><li data-start="2021" class="" data-end="2099">Join a high-performing MSP with a strong reputation in the financial sector.</li><li data-start="2100" class="" data-end="2176">A collaborative, service-led culture with structured development pathways.</li><li data-start="2177" class="" data-end="2279">Clear career progression into senior technical roles (2nd Line, Infrastructure, Projects, and more).</li><li class="" data-start="2280" data-end="2348">Central London office with a mix of client-site and HQ-based work.</li></ul>Salary - £30,000 - £35,000 including benefitsRobert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/V2lsbC5TdGVhZC4xMzY3My4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">

1st Line Support Engineer Robert Half Technology are assisting a market leading financial services organisation based in London to recruit a 1st Line Support Engineer - 6 month initial contract - onsite required - London basedRole<ul><li>The 1st Line Support Engineer will be front line call resolution for all IT related issues to the internal business </li><li>Responsible for desktop, laptop and application standardisation, provision, and support.</li><li>Support of all workstations, Surface Pro and laptop computers together with support of mobile devices (Smartphones, Tablets etc…)</li><li>Active Directory user account management, access and network administration based on company standards and policies</li><li>Ensure all support calls within the call logging system follow defined processes and procedures</li><li>Deliver outstanding customer service, perception and satisfaction to all IT users and customers</li><li>Support and administration of Microsoft Azure, 365, Intune, Active Directory , assisting with testing and deployment of changes where appropriate.</li></ul>Profile<ul><li>The 1st Line Support Engineer will have extensive hands-on experience specifying/configuring/troubleshooting user and customer issues in a changing Windows Desktop environment.</li><li>Extensive experience of supporting and administrating Windows 11/10/ Active Directory Office 365+Exchange</li><li>Ability to provide hands on" 1st level support for general IT operational requirements problems, and issues for end users and customers face to face and remotely</li><li>Experience of providing remote support for users and systems, including resolution of technical issues on the phone and using remote support tools</li><li>Working knowledge of Backup Software and common backup and restoration tasks</li><li>Printer administration and management, including changing consumables and managing stock supplies;</li><li>Great MS Office 365 skills and support of the Office suite of applications</li></ul>Company<ul><li>Market leading real estate organisation with offices in central London</li><li>On-site required </li></ul>Salary & BenefitsThe salary range/rates of pay is dependent upon your experience, qualifications or training.Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/S2F6aW0uSGFzc2FuLjQyMDgzLjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">

Senior IT Support Engineer Senior IT Support Engineer London (Hybrid) | Full-TimeA global professional services firm is seeking an experienced and proactive Senior IT Support Engineer to provide 2nd Line support across its corporate IT systems, cloud infrastructure, and internal applications.This role is critical in ensuring operational excellence across a hybrid workforce, supporting both on-site and remote employees, and contributing to broader IT initiatives and improvement projects.<h3 data-start="575" class="" data-end="600">Key Responsibilities:</h3><ul data-end="1610" data-start="601"><li data-start="601" class="" data-end="683">Deliver timely and effective 2nd Line IT support for internal users and systems.</li><li class="" data-start="684" data-end="753">Act as a technical escalation point for 1st Line support providers.</li><li data-end="823" class="" data-start="754">Troubleshoot and resolve hardware, software, and networking issues.</li><li data-end="897" class="" data-start="824">Manage support tickets using a structured IT service management system.</li><li data-start="898" class="" data-end="1011">Provide support for a range of end-user equipment including laptops, mobile devices, and AV conferencing tools.</li><li class="" data-start="1012" data-end="1111">Collaborate with internal IT teams and third-party vendors to maintain and improve IT operations.</li><li class="" data-start="1112" data-end="1205">Support Microsoft Azure, Office 365, Active Directory, and associated cloud infrastructure.</li><li data-end="1284" data-start="1206" class="">Assist with user onboarding and offboarding, ensuring a seamless experience.</li><li class="" data-start="1285" data-end="1355">Monitor system performance and proactively address potential issues.</li><li data-end="1462" data-start="1356" class="">Implement and maintain IT security measures using tools such as Palo Alto (Cortex XDR, VPN) and Zscaler.</li></ul><h3 data-end="1638" data-start="1612" class="">Skills and Experience:</h3><ul data-end="2297" data-start="1639"><li data-end="1708" class="" data-start="1639">At least 3 years' experience in a similar 2nd Line IT support role.</li><li class="" data-start="1709" data-end="1756">Strong diagnostic and troubleshooting skills.</li><li data-end="1817" data-start="1757" class="">Excellent communication and stakeholder management skills.</li><li data-end="1884" class="" data-start="1818">Confident in managing support independently and collaboratively.</li><li data-end="2137" class="" data-start="1885">Technical proficiency with:<ul data-start="1917" data-end="2137"><li data-end="1951" data-start="1917" class="">Microsoft Windows and Office 365</li><li data-start="1954" class="" data-end="1982">Azure and Active Directory</li><li data-start="1985" class="" data-end="2042">Collaboration tools such as Slack, Zoom, Box, and Teams</li><li data-end="2079" data-start="2045" class="">ITSM/ticketing tools (e.g. Halo)</li><li data-end="2137" data-start="2082" class="">Security technologies including Palo Alto and Zscaler</li></ul></li><li data-start="2138" class="" data-end="2216">Familiarity with web hosting environments (e.g. Rackspace, Plesk) is a plus.</li><li data-start="2217" class="" data-end="2297">Knowledge of the asset management or insurance consulting sector is desirable.</li></ul><h3 data-end="2319" data-start="2299" class="">What's on Offer:</h3><ul data-start="2320" data-end="2574"><li data-end="2367" class="" data-start="2320">A dynamic and collaborative work environment.</li><li data-end="2437" class="" data-start="2368">The opportunity to work on a wide range of IT systems and projects.</li><li data-end="2501" data-start="2438" class="">Exposure to leading technologies and industry best practices.</li><li data-start="2502" class="" data-end="2574">A chance to make a meaningful impact within a growing global business.</li></ul>Salary - £35,000 - £38,000 with three days in the officeRobert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/V2lsbC5TdGVhZC4wMTY4NC4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">

Desktop Support Engineer Robert Half Technology are assisting a rapidly growing financial services organisation to recruit a Desktop Support Engineer on a contract basis. London based Role<ul><li>The Desktop Support Engineer will provide 2nd/3rd line support for Microsoft Windows Server and Windows 10 environments.</li><li>Design, implement, and troubleshoot Windows Server services including Group Policy, DNS, DHCP, and file/print services.</li><li>Administer and maintain Active Directory, including security groups, policies, OU structure, and replication.</li><li>Ensure compliance with cybersecurity policies and controls, and proactively monitor for potential threats.</li><li>Deploy and configure Wazuh for infrastructure monitoring, threat detection, and security alerting.</li><li>Automate administrative and operational tasks using PowerShell scripting.</li><li>Collaborate on automation initiatives using Kestra or other orchestration tools (desirable).</li><li>Act as an escalation point for complex helpdesk issues, performing deep-dive troubleshooting and root cause analysis.</li><li>Promote and enforce ITSM best practices, including change, incident, and knowledge management.</li><li>Mentor junior analysts and deliver training on both technical issues and ITSM/cybersecurity best practices.</li><li>Maintain accurate documentation and CMDB records in line with asset and configuration management policies.</li></ul>Key Responsibilities:<ul><li>The Desktop Support Engineer will have strong background in Microsoft Windows Server (2016-2022) and Windows 10 support and administration.</li><li>Deep knowledge of Active Directory, GPO, DNS, DHCP, and Windows security architecture.</li><li>Demonstrable experience with Wazuh deployment and configuration for monitoring and SIEM use.</li><li>Strong PowerShell scripting abilities for systems automation.</li><li>High degree of cybersecurity awareness and capability, with the ability to recognise, contain, and report on security incidents.</li><li>Current cybersecurity certification preferred - e.g., CompTIA Security+, CISSP, SC-200, GIAC, etc.</li><li>ITSM experience (ITIL v3 or v4), with the ability to mentor others on best practice frameworks.</li><li>Excellent problem-solving, troubleshooting, and documentation skills.</li><li>Experience with ITSM tools such as JIRA (Preferred) ServiceNow, Freshservice, or BMC Remedy.</li></ul>Company<ul><li>Rapidly growing financial services organisation with offices in London</li></ul>Salary & BenefitsThe salary range/rates of pay is dependent upon your experience, qualifications or training.Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/S2F6aW0uSGFzc2FuLjExNzYwLjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">

Senior Desktop Support Engineer Senior Analyst, Tech Support Engineer - London Drive innovation. Elevate experiences. Empower a global platform.Location: London, United Kingdom Team: Information Technology Level: Senior AnalystAbout the Company This leading global investment firm has over four decades of experience supporting high-growth companies across a broad range of sectors. With approximately $100 billion in assets under management and offices in 20 countries, the firm offers a dynamic and collaborative environment where innovation and long-term value creation are at the forefront.The Opportunity We are seeking a Senior Analyst, Tech Support Engineer to join the London-based team and play a vital role in ensuring seamless IT operations across global offices. Reporting to the Head of Infrastructure, this individual will manage complex technical support tasks, contribute to infrastructure maintenance, and uphold exceptional service standards.This role offers the chance to be part of a high-performing, forward-thinking technology function in a fast-paced, global business environment.Key Responsibilities<ul data-end="2136" data-start="1256"><li data-start="1256" data-end="1383" class="">Respond to user support requests via the Help Desk system, resolving issues with hardware, software, and network components</li><li data-start="1384" class="" data-end="1491">Collaborate with other technology teams and external providers to deliver reliable and timely solutions</li><li data-end="1608" class="" data-start="1492">Support infrastructure including Windows servers, Cisco networking equipment, wireless systems, and AV solutions</li><li data-start="1609" data-end="1696" class="">Coordinate IT activities for regional offices, ensuring consistent service delivery</li><li data-start="1697" class="" data-end="1794">Maintain high levels of customer satisfaction through clear communication and issue ownership</li><li class="" data-end="1889" data-start="1795">Participate in system rollouts, upgrades, health checks, and change management initiatives</li><li class="" data-end="1975" data-start="1890">Create and maintain operational documentation, user guides, and support materials</li><li data-start="1976" class="" data-end="2051">Monitor systems and respond to alerts, escalating issues as appropriate</li><li class="" data-end="2136" data-start="2052">Track hardware and software inventory, including license and warranty management</li></ul>Candidate Profile<ul data-start="2167" data-end="2700"><li data-end="2265" class="" data-start="2167">University degree and 8-10 years of experience in technical support or IT infrastructure roles</li><li data-start="2266" data-end="2358" class="">Proficiency with Microsoft Windows, Office365, iOS, Azure, MDM solutions, and ServiceNow</li><li data-end="2450" class="" data-start="2359">Strong analytical and problem-solving skills with a proactive and professional approach</li><li data-start="2451" data-end="2543" class="">Ability to operate effectively in a high-pressure environment with multiple stakeholders</li><li class="" data-end="2603" data-start="2544">Excellent communication skills, both written and verbal</li><li data-start="2604" data-end="2700" class="">Experience managing external service providers and supporting remote offices is advantageous</li></ul>Salary - £60,000 - £70,000 including bonus and benefitsRobert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/V2lsbC5TdGVhZC44NjA5NC4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">

IT Support Engineer Robert Half Technology are assisting the world's leading global fashion powerhouse to recruit a IT Support Engineer on a contract basis - London based Role<ul><li>The IT Support Engineer will be responsible for the proactive monitoring, maintenance and support/escalation of the incoming IT support requests either by email, phone or internal ticketing system.</li><li>To work with site-based IT contacts, including training and advising where necessary to ensure Victoria based staff are fully informed and consistent.</li><li>To develop support documentation where required to improve the user experience.</li><li>To develop their skillset in-house with a clear progression expectation to higher levels of expertise.</li><li>Provide on occasion out of hours support as required.</li><li>To assist the Group Technology and wider Information</li><li>Any other ad-hoc work requests as determined by the Group IT Manager.</li></ul>Profile<ul><li>The IT Support Engineer will have a proven track record of supporting complex disparate networks.</li><li>Supporting all levels of the business users including VIPs, managing expectations and seeing a problem through.</li><li>Proven ability to instigate, manage and deliver often challenging projects, both technically and from a management perspective</li></ul>Ability to support:<ul><ul><li>All Microsoft desktop OS (Win7+)</li><li>Microsoft Server 2008 and higher</li><li>Active Directory</li><li>Group Policies</li><li>DNS / DHCP</li><li>Microsoft O365</li><li>Citrix</li><li>WIFI technology</li><li>Remote Connectivity tools</li><li>Cloud based tools</li><li>Collaboration tools</li></ul></ul>Company<ul><li>Global fashion organisation with offices in London</li><li>On-site required </li></ul>Salary & Benefits company, depending on experience The salary range/rates of pay is dependent upon your experience, qualifications or training.Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/S2F6aW0uSGFzc2FuLjU0MTQxLjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">

IT Desktop Support Desktop Support Analyst (Mac & Windows) - City of London - £35-38k + Excellent Benefits Robert Half have partnered with a major annual events brand that blends music, film, and technology into one international festival and conference known for showcasing emerging talent and sparking new trends across industries. About the roleWe are looking for someone to join our Technology team as a Desktop Support Engineer. This is a great opportunity if you have technical acumen and want to join the ever-evolving event convergence team! We are looking for a skilled IT Level 2 Desktop Support professional, Ideally you will have extensive experience in managing and troubleshooting Mac and Windows environments, DNS, DHCP, MS Office packages, Intune, and ITIL / Change Management processes. This role requires excellent problem-solving skills, a customer-focused attitude, and the ability to work independently and as part of a team.Our office is located in Shoreditch, East London, and you will be required to be i the office daily. Role requirements: <ul><li>Provide Level 2 support for desktop and laptop issues, including hardware and software troubleshooting </li><li>Manage and troubleshoot Mac and Windows operating systems and applications.</li><li>Troubleshoot basic DNS and DHCP</li><li>Support and administer Microsoft Office 365 packages</li><li>Utilise Microsoft Intune for end point device management and security</li><li>Follow ITIL best practices for incidents, requests and change management</li><li>Assist with the deployment and maintenance of desktop hardware and software</li><li>Document and track issues using our service desk system (Freshworks) </li><li>Collaborate with other IT team members to resolve complex issues</li><li>Provide training and support to end-users as needed.</li></ul>What we're looking for:<ul><li>Proven experience in a Level 2 desktop support role </li><li>Strong knowledge of Mac and Windows operating systems and troubleshooting</li><li>Confident managing and organising Active directory and its objects</li><li>Experience with DNS and DHCP configuration and management</li><li>Proficiency in Microsoft Office 365 packages (Word, Excel, PowerPoint, Outlook)</li><li>Familiarity with ITIL processes and best practices</li><li>Excellent problem-solving and analytical skills</li><li>Strong communication and interpersonal skills</li><li>Ability to work independently and as part of a team</li><li>Experience using ServiceDesk ticketing solutions </li><li>Customer-focused attitude with a commitment to providing high-quality support.</li></ul> Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/amFtZXMud2lsbHNvbi41MTg4NC4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">

IT Support Officer Robert Half Technology are partnering with a leading Financial Service business in London to recruit an IT Support Officer.Role:Our client is looking for an IT Support Officer with 2-5 years experience.You be will be responsible for following duties:<ul><li>1st and 2nd line duties.</li><li>Active directory</li><li>Windows environment</li><li>ITSM environment</li><li>Cyber security minded (nice if you have certifications)</li><li>VMware</li></ul>Profile:The successful IT Support Officer will either be an individual with 2-5 years experience who is used to working in a fast paced environment and is keen on developing their career and up skill.This company will foster growth and will assist you with certification support.You will report into the IT manager and be a part of a small team of 5.Client:Our client are a Financial Service Company based in London. You will have the opportunity to work in a fast paced, dynamic environment. Salary & Benefits:£40,000 - £50,000Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/RXJpay5Pc21hbi44ODMwOC4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">

Head of Technology We have partnered with an established business in North Oxfordshire, who are currently recruiting for a Head of Technology to help drive an exciting transformation of their IT landscape. This dual-role position will involve developing the IT strategy and leading continuous improvement in IT operations.You will be joining our client during an important transition as they embark on a new era of IT, where you will not only be creating the vision for Technology but also taking employees and stakeholders on the journey to achieve the vision.Please note, this role will be based onsite 5 days a week.The Role:* Contributing to the new Technology Strategy and defining the roadmap for business and technology transformation. * Delivery of the agreed Technology Roadmap on time and on budget, through a combination of internal and supplier resources. * Accountability for the BAU and Transformation budgets. Including accurate planning, forecasting, tracking and reporting. * Internal and board level reporting on Technology. * Ongoing management and maintenance of all existing IT systems- ensuring systems are safe, secure, updated and available. * Provision of end user support and ensuring high levels of service delivery. * Delivery of projects on time and on budget in line with the business requirements. About You:<ul><li>AS400/ iSeries Mainframes (preferable)</li><li>RPG Programming (preferable)</li><li>Microsoft 365 stack- including Power Platform, Azure, SharePoint</li><li>Knowledge of cloud platforms and technologies</li><li>Knowledge of data warehousing, architecture and networks</li><li>Experience running a service delivery team and delivering high quality service management.</li><li>Ability to demonstrate experience of strategic planning, implementation and management of IT projects.</li></ul> On Offer: <ul><li>Salary circa £90,000+</li><li>Discretionary bonus</li><li>25 days annual leave (plus bank holidays)</li><li>Pension contributions</li><li>Medical insurance</li><li>Life assurance</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/Um94eS5MYXcuMTQwMjUuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">