5 results for Systems Support Engineer in Corby Northamptonshire
Systems Support Engineer<p>Act as the primary support contact for our Corby-based clients as well as providing remote support for other areas of the UK. The Systems Support Engineer will enjoy a varied role with excellent opportunities for learning and growth. Act as a friendly and helpful interface to users within our clients' Corby-based environments. Logging of incidents to our Service Desk platform, including 1st line fixes wherever possible. 2nd line resolution wherever possible, seeking to grow in knowledge and experience. Work with more senior members of the team to develop technical skills and increase first-time fix rates. Communicate with clients via telephone, Teams, email, or in person as required. Build the Cloudwyse Knowledge Base to support the expansion of the support team. Provide first-class customer support and maintain a positive representation of the company. Provide effective incident management. Detailed logging of incident and problem management information. Strive for customer satisfaction at all times. Ability to work independently and demonstrate initiative to achieve results. Experience in end-user support provision within a dynamic and fast-paced environment. Proven track record of delivering outstanding customer service and support. Formal qualifications in end-user support (e.g. CompTIA A+ as a minimum) or equivalent experience. Friendly demeanour, positive 'can-do' attitude, and strong work ethic. Excellent personal planning and organisational skills. Ability to fit well within a small team and demonstrate professionalism when required. Experience in the following areas: O365/M365 Windows 10/11 VMware Microsoft Teams Basic IP networking Technical troubleshooting Wi-Fi Technologies Some experience of the following areas is desirable: SCCM/MECM PowerShell PRTG Microsoft NAV SAP Full clean UK driving licence</p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/Qmxha2UuSm9uZXMuMzQ3NjcuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">IT Support Analyst<p><strong>IT Support Engineer (1st / 2nd Line), Luton, Office Based </strong></p><p><strong>Location: Luton</strong><br /> </p><p>Are you passionate about technology and problem-solving? Do you have a knack for delivering outstanding IT support? Join our dynamic IT where you'll play a key role in keeping operations running smoothly.</p><p><strong>About the Role</strong></p><p>As an IT Support Engineer, you will be the first point of contact for IT incidents, service requests, and system-related queries in a fast-paced, ITIL-driven environment. Working closely with a small team, you will troubleshoot issues, escalate where necessary, and ensure high levels of service delivery. This role offers growth opportunities, making it ideal for recent graduates, those early in their IT careers, or professionals seeking a new challenge.</p><p><strong>Key Responsibilities</strong></p><ul><li>Incident Resolution: Provide 1st/2nd line support, ensuring incidents are logged, prioritized, and resolved within SLA timelines.</li><li>Technical Support: Assist end-users with hardware, software, and networking issues remotely and in-person.</li><li>System Monitoring: Perform daily checks, including backups, and proactively identify system performance issues.</li><li>Documentation & Training: Maintain a knowledge base and deliver basic IT training to improve user experience.</li><li>Configuration & Deployment: Set up and configure workstations, mobile devices, and other IT equipment.</li><li>Collaboration: Escalate unresolved issues to 2nd/3rd line teams and provide clear communication throughout.</li></ul><p><strong>Essential Skills & Attributes:</strong></p><ul><li>Experience in a service desk or 1st/2nd line IT support role.</li></ul><ul><li>Familiarity with using service desk ticketing tools</li><li>Understanding of ITIL processes (Incident, Service Request, and Knowledge Management).</li><li>Basic networking knowledge and hands-on experience with Active Directory, Office 365, and standard desktop applications.</li><li>Strong communication skills with a customer-focused approach.</li><li>Ability to work independently, prioritize tasks effectively, and maintain a well-organized work style.</li></ul><ul><li>ITIL certification or other relevant IT qualifications.</li></ul><ul><li>Experience with remote desktop tools and mobile device management (e.g., Intune, EntraID, or AutoPilot).</li><li>Understanding of Microsoft 365 and remote access technologies (VPN, RDP).</li></ul><p><strong>Why Join Us?</strong></p><ul><li>Work in an exciting, fast-paced environment supporting cutting-edge aviation operations.</li><li>Be part of a collaborative and supportive IT team dedicated to professional excellence.</li><li>Opportunities for growth, development, and formal qualifications to advance your career.</li></ul><p>£30-35k (inclusive of on call rota payment) + Annual Bonuses</p><p><strong>Benefits: </strong></p><ul><li>Highly lucrative pension scheme (will double employee's contribution up to 12%)</li><li>Generous Annual Leave</li><li>Private Health care</li><li>Certification & Qualification financial support</li><li>+ Much More!</li></ul><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/amFtZXMud2lsbHNvbi4zMTY4MS4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">IT Support Manager<p>We are seeking an <strong>IT Support Manager</strong> to join our client based in <strong>Cambridge</strong>, the IT Support Manager will earn a salary between <strong>£50,000 - £55,000 </strong>depending on experience. The IT Support Manager will be a motivated individual, ready to join and contribute to a successful, and growing business. The IT Support Manager will lead a team of 3 IT Technicians, on the service desk who will cover 1st, 2nd and 3rd line duties. This role will require the IT Support Manager to be on-site 3 days per a week, with 2 days of home working, and will require a driving license.</p><p><strong> </strong></p><p><strong>Responsibilities:</strong></p><ul><li>Help desk</li><li>Team Leadership and Development</li><li>Tech and System support</li><li>General IT</li></ul><p> </p><p><strong>Skills</strong></p><ul><li>Technical/ subject knowledge</li><li>Bespoke internal systems and company apps</li><li>3CX Telephone Systems</li><li>Cloud storage technologies i.e. OneDrive / SharePoint</li><li>Data Backups</li><li>ERP systems</li><li>External software used by the business</li><li>Help Desk Management</li><li>iOS</li><li>Microsoft 365 (Exchange Online, SharePoint, Intune, Entra ID)</li><li>Microsoft Active Directory</li><li>Mimecast</li><li>Networking (DHCP, DNS, IPv4, VLANs, VPN)</li><li>Windows Desktop Operating Systems</li><li>Windows Server Operating Systems</li><li>Other technologies as required by the business</li></ul><p> </p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/Qmxha2UuSm9uZXMuMDE0ODIuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">IT Technician<p>We are seeking an <strong>IT Technician</strong> to join our client based in <strong>Cambridge</strong>, the IT Technician will earn a salary between <strong>£30,000 - £35,000 </strong>depending on experience. The IT Technician will be a motivated individual, ready to join and contribute to a successful, and growing business. The IT Technician will be joining an established team with opportunities to learn and develop, whilst covering 1st, 2nd and 3rd line duties. This role will require the IT Technician to be on-site 4 days per a week, with 1 day of home working, and will require a driving license.</p><p><strong> </strong></p><p><strong>Responsibilities:</strong></p><ul><li>Help desk</li><li>Technical support</li><li>Maintenance service support</li><li>General IT duties</li></ul><p> </p><p><strong>Skills:</strong></p><ul><li>Technical / subject knowledge</li><li>Bespoke internal systems and company apps</li><li>3CX</li><li>Backup Principles</li><li>Cloud storage technologies i.e. OneDrive / SharePoint (PowerApps, Power Flow)</li><li>ERP systems</li><li>External software used by the business including ERP</li><li>iOS</li><li>Microsoft 365 (Exchange Online, SharePoint, Intune, Entra ID)</li><li>Microsoft Active Directory</li><li>Mimecast</li><li>Networking (DHCP, DNS, IPv4, VLANs, VPN)</li><li>Windows Desktop Operating Systems</li><li>Windows Server Operating Systems</li><li>Other technologies as required by the business</li></ul><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/Qmxha2UuSm9uZXMuMzA4NzUuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">IT Security Manager<p>Exciting opportunity for an IT Security Manager to join a growing business based in Milton Keynes, offering up to £90,000 plus excellent benefits (including hybrid working) as well as opportunity to lead on interesting cyber security projects & strategies!</p><p> </p><p><strong>The Role</strong></p><p>As IT Security Manager, you'll join a close-knit IT function and lead on cyber security initiatives. Responsibilities will include:</p><ul><li>Lead and maintain cyber assessment framework (ensuring processes and standards are aligned with best practices and latest industry trends)</li><li>work collaboratively and closely with infrastructure and network engineers, on business as usual incident response, vulnerability management, root cause analysis etc.</li><li>lead on cyber security projects</li><li>maintaining and developing cyber security road-map</li><li>ongoing security threat, risk and capability analysis </li><li>network monitoring, managing and supporting business resilience/continuity activities </li><li>manage 3rd parties and suppliers</li></ul><p> </p><p><strong>About you </strong></p><p>Applicants for the IT Security Manager role will have:</p><ul><li>demonstrable experience in a similar position, with a good blend of business as usual cyber security activities as well as security strategies and projects </li><li>preferably CISSP, CISM accredited or similar </li><li>broad infrastructure, cloud and network knowledge</li><li>passionate about driving best practice within cyber security processes, compliance, training and awareness</li><li>experience maintaining cyber security frameworks e.g. NIST, Cyber Essentials, ISO</li></ul><p> </p><p><strong>On offer</strong></p><p>Salary up to £90,000 depending on experience plus excellent benefits including generous pension, 25 days holiday, bonus, private medical, and hybrid working</p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/cGV0ZXIuZWx3YXJkLjczNTEwLjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">