We are looking for a detail-oriented Leasing Administrator to join our team in Toronto, Ontario. In this role, you will provide essential administrative support to ensure the smooth operation of leasing activities. The ideal candidate will possess strong organizational skills and the ability to handle multiple priorities in a fast-paced environment.<br><br>Responsibilities:<br>• Respond to inbound calls, providing exceptional customer service and addressing inquiries efficiently.<br>• Manage outbound communications, ensuring timely follow-ups and accurate information sharing.<br>• Prepare and edit leasing documentation using Microsoft Word, ensuring accuracy and professionalism.<br>• Create presentations and reports using Microsoft PowerPoint to support leasing activities and meetings.<br>• Maintain organized records and files related to leasing transactions.<br>• Collaborate with team members to ensure seamless communication and workflow.<br>• Assist in scheduling appointments and coordinating meetings with clients and stakeholders.<br>• Provide administrative support to leasing managers and other team members as required.<br>• Monitor and update leasing systems to ensure data accuracy and compliance.
<p>We are looking for an organized and proactive Assistant Property Manager to support the daily operations of a large property in Toronto, Ontario. This role works under the guidance of the Property Manager, Development Manager, and/or General Manager, providing dependable and timely administrative and operational support for the property. The position acts as a primary liaison for tenants and external vendors and helps improve office processes and systems to maintain a well-organized and productive work environment.</p><p><br></p><p><strong>Primary Duties</strong></p><p><br></p><p><strong>Tenant Relations and Service</strong></p><ul><li>Deliver friendly, professional, and prompt service to all tenants</li><li>Handle standard tenant questions autonomously, directing complex matters to management as needed</li><li>Contribute to planning and executing tenant engagement programs, events, and special projects as assigned</li></ul><p><strong>Building Operations and Facility Oversight</strong></p><ul><li>Assist with all aspects of tenant move-ins and move-outs, such as distributing access cards, coordinating signage, and preparing orientation packets</li><li>Help manage tenant maintenance requests and preventive maintenance tasks</li><li>Participate in the launch and support of new operational and facility-related projects</li><li>Draft and maintain monthly cleaning reports, track service quality, and manage feedback or service credits</li><li>Prepare and send tenant communications, such as updates regarding rent or policy changes</li><li>Collect and process tenant payments, promptly recording and tracking cheques</li><li>Monitor janitorial supply levels, conduct audits, and initiate restock orders for management approval</li><li>Support marketing efforts and the coordination of tenant events or building activities</li><li>Draft, edit, and organize documents, correspondence, reports, and presentations</li><li>Maintain accurate digital and paper filing systems in line with document retention practices</li><li>Regularly update databases for tenant and vendor contacts, emergency information, and contractor records</li><li>Organize and submit expense reports related to property management</li><li>Conduct annual checks to verify tenant insurance documentation is up-to-date and meets property requirements</li><li>Manage scheduling for meeting spaces and handle related logistics and materials</li><li>Distribute incoming and outgoing mail and coordinate courier deliveries</li><li>Oversee the operation of office equipment and arrange technical support when necessary</li><li>Help prepare leasing documents and assemble materials for review by managers or owners</li></ul><p><strong>Financial and Administrative Functions</strong></p><ul><li>Offer administrative assistance to the property management and operations teams, as well as landlords</li><li>Communicate with the accounting department to resolve detailed inquiries from tenants or suppliers</li><li>Maintain purchase order records and track tenant chargebacks for regular review with management</li><li>Handle accounts receivable under the supervision of the Controller</li><li>Ensure supplier invoices are coded correctly, approved, and submitted for processing</li><li>Address vendor payment questions and resolve account issues</li><li>Compile and update monthly accounts receivable summaries for management</li></ul><p><br></p>
<p>We are seeking an experienced <strong>Director of Hospitality & Property Operations</strong> to lead the operational and financial performance of a multi-building residential portfolio. This role is responsible for ensuring smooth day-to-day property management, driving leasing strategies, maintaining compliance with Ontario regulations, and fostering a resident-focused, hospitality-driven environment.</p><p>The ideal candidate will be a strong leader with a proven ability to manage budgets, guide site teams, and deliver exceptional resident experiences. This position plays a key role in shaping community culture while overseeing maintenance, vendor relationships, and customer engagement programs.</p><p><strong>Responsibilities</strong></p><ul><li>Oversee operations for a multi-building residential portfolio, including budgeting, performance tracking, and preventative maintenance programs.</li><li>Maintain high standards for common areas, landscaping, snow removal, waste management, and pest control.</li><li>Develop and execute leasing strategies to maximize occupancy and rental income; manage renewals, notices, and rent adjustments in compliance with Ontario guidelines.</li><li>Address resident concerns promptly and uphold community standards.</li><li>Ensure compliance with RTA, LTB, OHSA, ESA, WSIB, and municipal bylaws; prepare and represent at LTB hearings when required.</li><li>Manage fire and life-safety programs, inspections, and documentation.</li><li>Prioritize work orders, oversee maintenance SLAs, and manage capital projects, procurement, and vendor contracts.</li><li>Prepare monthly financial reports, reconcile deposits, approve invoices, and monitor arrears and collections.</li><li>Lead and mentor site teams, recruit and train staff, and promote a safety-first, resident-focused culture.</li><li>Design and implement programs that enhance resident satisfaction and engagement, driving retention and revenue growth.</li></ul><p><br></p>
