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3 results for Bilingual Customer Service Iii Cad in Toronto, ON

Bilingual Help Desk Analyst

North York, ON
remote
Contract / Temporary
25 - 35 CAD / Hourly
We are looking for a Bilingual (French) Help Desk Analyst to provide responsive technical support and practical solutions for end users. This long-term contract opportunity is ideal for a service-focused, detail-oriented candidate who enjoys resolving desktop, mobile, and account-related issues in a fast-paced support environment. The selected individual will handle a broad range of technical requests, contribute to a smooth user experience, and support both on-site and remote staff with accuracy. Responsibilities:• Deliver first-line and deskside technical support for hardware, software, mobile devices, and user access issues across the organization.• Diagnose and resolve incidents involving Microsoft environments, Mac computers, Android devices, and general workstation performance concerns.• Manage service desk tickets from intake through resolution, ensuring timely follow-up, accurate documentation, and clear communication with end users.• Configure, deploy, and support computer hardware and peripheral equipment while maintaining reliable workstation readiness.• Administer user accounts and access permissions within Active Directory, including password resets, account updates, and basic group management.• Provide troubleshooting assistance for Citrix-based access, remote connectivity, and application availability issues.• Support network and endpoint-related concerns tied to Cisco technologies by identifying problems and escalating where appropriate.• Collaborate with internal teams to address recurring technical issues, improve support processes, and maintain a high standard of customer service.
2026-07-15T00:00:00Z

Bilingual Contract Coordinator

Markham, ON
onsite
Contract / Temporary
21.375 - 24.75 CAD / Hourly
We are looking for a detail-focused Bilingual Contract Coordinator to join an automotive organization in Markham, Ontario on a Long-term Contract basis. In this Administrative Coordinator role, you will support the accurate handling of lease and loan agreement documentation while working closely with dealership partners to address contract-related issues. This position is well suited to someone who is organized, communicates confidently in both English and French, and can manage administrative tasks in a hybrid work environment. Responsibilities: • Review lease and loan agreements with a high level of accuracy to ensure information is complete and properly submitted. • Examine incoming documentation and confirm that key details, figures, and contract terms align with supporting records. • Investigate inconsistencies in contract packages and follow up with dealers by phone or email to obtain corrections or missing information. • Maintain organized records and support timely processing of contract files in accordance with internal service standards. • Provide front-desk coverage on a scheduled basis, including reception support once per week. • Assist with general administrative duties and additional coordination tasks as needed to support the team. • Work with internal systems and office tools to track documentation, manage communications, and support workflow efficiency.
2026-07-17T00:00:00Z

Customer Experience Manager

North York, ON
onsite
Permanent
100000 - 125000 CAD / Yearly
We are looking for an Application Manager to oversee the architecture, strategy, and ongoing enhancement of customer experience platforms in Toronto, Ontario. You will connect business goals with technical execution, turning customer feedback and behavioural insights into practical improvements across digital and customer-facing channels. The position also includes leading a high-performing team, managing external vendors, and guiding platform initiatives that support personalization, reporting, and service excellence. Responsibilities:• Lead the direction, administration, and continuous improvement of customer experience platforms, with strong emphasis on Qualtrics and related engagement tools.• Partner with business and technology teams to translate guest feedback, sentiment data, and operational priorities into scalable platform solutions.• Oversee technical delivery for platform enhancements, integrations, and feature rollouts that improve insight gathering and customer engagement.• Manage the product roadmap by setting priorities, coordinating timelines, and aligning initiatives with organizational objectives.• Supervise and support team members responsible for platform performance, implementation activities, and ongoing optimization.• Build and maintain productive relationships with vendors and external partners to ensure reliable service delivery and value from platform investments.• Work across cross-functional groups to drive projects involving CRM, security considerations, and omni-channel customer experience capabilities.• Establish processes and reporting approaches that turn customer data into actionable recommendations for improving guest experiences.• Coordinate with internal and external product stakeholders to deliver initiatives efficiently and maintain alignment on scope, risks, and outcomes.
2026-07-15T00:00:00Z