<p>A fast-growing Canadian healthcare company in the respiratory care sector is looking for a dynamic <strong>Operations Manager</strong> to lead its Homecare division. In this newly created position, you’ll play a key role in managing cross-functional teams and setting the strategic direction for operations across three core areas: <strong>Patient and Physician Care (PPC), Inventory and Warehouse Management, and Field Technicians</strong>.</p><p><br></p><p>You’ll report directly to the COO and work alongside the leadership team to drive operational excellence, lead a high-performing team, and ensure superior service delivery to patients and health professionals.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Workflow & Coordination Management</strong></p><ul><li>Optimize logistics, inventory, transportation, and customer service functions.</li><li>Coordinate internal teams and external health professionals via Salesforce CRM.</li><li>Foster cross-functional collaboration and drive process improvements using data and performance metrics.</li><li>Deliver regular operational updates to the leadership team.</li></ul><p><strong>Patient and Physician Care (PPC)</strong></p><ul><li>Oversee the PPC department handling inbound/outbound patient and clinician communication.</li><li>Enhance customer service and ensure exceptional experience across channels.</li><li>Work closely with Respiratory Therapists and Sleep Technicians to align on patient care.</li><li>Monitor PPC performance and provide coaching/training as needed.</li></ul><p><strong>Operations & Inventory Management</strong></p><ul><li>Supervise inventory team and ensure accurate stock and order handling.</li><li>Automate and streamline operational workflows in the Homecare division.</li><li>Coordinate fleet drivers to manage timely delivery and retrieval of medical equipment.</li><li>Maintain relationships with vendors and ensure operational compliance with safety, service, and financial goals.</li></ul><p><strong>Team Leadership & Development</strong></p><ul><li>Lead and mentor a team of 13, including 3 direct reports.</li><li>Promote a culture of collaboration, accountability, and continuous improvement.</li><li>Partner with leadership on broader strategic planning and execution.</li></ul>
We are looking for a dynamic and bilingual Customer Success Specialist to join our wholesale distribution team in Oshawa, Ontario. In this role, you will serve as the primary point of contact for our customers, ensuring their needs are met with efficiency and professionalism. Your ability to communicate fluently in both French and English will be essential in guiding customers through product inquiries, resolving issues, and maintaining strong relationships.<br><br>Responsibilities:<br>• Establish and manage customer accounts by accurately recording and updating account information.<br>• Respond to inquiries about products and services, providing detailed information and suggesting additional offerings.<br>• Address and resolve customer complaints by identifying the root cause, recommending solutions, and ensuring follow-up for complete resolution.<br>• Process customer adjustments and maintain financial accounts with precision.<br>• Gather and analyze customer data to recommend new products or services to management.<br>• Prepare detailed reports on customer interactions and service outcomes for internal use.<br>• Handle billing functions, including adjustments and post-sales support, to ensure customer satisfaction.<br>• Collaborate with internal teams to improve service delivery and enhance customer experiences.<br>• Utilize CRM tools to manage customer interactions and maintain organized records.<br>• Support import and export customer service needs, ensuring compliance with logistics requirements.
<p>As a Supply Chain Specialist, you will work at the heart of our supply chain, ensuring seamless flow and delivery of goods while building strong relationships with suppliers, logistics providers, and customers. If you thrive in a fast-paced environment, excel at solving problems, and love keeping things organized, this is the role for you!</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Create and issue purchase orders and bills of lading.</li><li>Maintain inventory across multiple locations, ensuring adequate stock levels and on-time movement of raw materials and finished goods.</li><li>Schedule, manage, and dispatch 3rd-party logistics providers (trucking, intermodal, etc.).</li><li>Oversee import/export processes, customs clearance, and the coordination of incoming shipments across border points (Canada and USA).</li><li>Monitor the safe and timely movement of all materials through the supply chain.</li><li>Establish and maintain strong partnerships with third-party logistics providers (3PL), suppliers, and customs brokers.</li><li>Negotiate logistics rates and service agreements to balance cost savings and service levels.</li><li>Provide regular updates to the sales team and customers regarding shipment status, delays, or issues and ensure their resolution.</li><li>Ensure accurate records of purchase orders, shipments, customs documentation, and warehousing reports.</li><li>Work with the accounting team to assist in invoice tracking and reconciliation.</li></ul>
Reporting to a program manager, the Home Support Coordinator assists in coordinating and monitoring service for community clients and scheduling workers in both the community and other Reconnect programs. The successful candidate will in, collaboration with their manager, monitor, support and assist in directing Home Support Workers and program staff and maintain appropriate records. The duties and responsibilities of this position include but are not limited to:<br> <br>• Receives and handles issues including service scheduling, cancellations, billing, etc. and seeks the support of management when needed;<br>• Works closely with Case Workers and management to assure that client care plans are incorporated in service delivery;<br>• Point person for scheduling client services in Services for Seniors programs;<br>• Maintains and files all required documentation, statistics and records for the department;<br>• Completes all other duties as assigned by the program manager.<br> <br>The successful candidate will possess:<br>• Community College Diploma in related field;<br>• Two or more years related experience; preferably in a health care setting;<br>• Minimum 2 years electronic scheduling experience.<br> <br> <br>Key skills and abilities we are looking for:<br> <br>• Sound organizational skills with the ability to multi-task and meet conflicting deadlines are essential; <br>• Demonstrated problem-solving skills;<br>• Self-directed and independent, but also experienced in working effectively as a member of multi-disciplinary team, which includes internal and external stakeholders;<br>• Excellent interpersonal and communication skills, and ability to effectively act as an agent for Reconnect with internal and external stakeholders;<br>• Applied computer skills (Microsoft Office, Client Information Systems, Scheduling softwares);<br>• Fluency in a second language is a strong asset.<br> <br>Special Requirements:<br>• Criminal background check;<br>• Must be willing to work flexible hours to fulfill the needs of the position, as required;<br>• Must be willing to work weekends and some statutory holidays. <br> <br>Who we are:<br>Reconnect Community Health Services is a not-for-profit health service organization located in the west end of Toronto. We provide services for seniors, caregivers, and people living with mental health and addictions concerns.
