Product Support Analyst Jobs in Toronto, ON

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Desktop Support Analyst

Brampton, ON
onsite
Permanent
65000 - 75000 CAD / Yearly
We are looking for a Desktop Support Analyst to provide reliable technical assistance to employees in Brampton, Ontario. In this role, you will support day-to-day end-user computing needs, maintain core desktop and account administration processes, and help keep workplace technology secure and efficient. This opportunity is well suited to someone who enjoys solving technical issues, supporting a diverse user base, and contributing to stable IT operations. Responsibilities:• Deliver front-line technical support for desktops, laptops, mobile devices, printers, and other workplace hardware used by employees.• Investigate and resolve service desk tickets, user requests, and technical incidents in a timely and thorough manner.• Diagnose issues involving operating systems, business applications, hardware components, printing, and remote connectivity, escalating more complex problems when needed.• Set up, update, and retire user accounts, access rights, and group memberships while maintaining compliance with organizational security standards.• Assist with employee onboarding and offboarding by preparing equipment, configuring access, and ensuring account changes are completed accurately.• Install, configure, and maintain desktop equipment, operating systems, software packages, and patches across the end-user environment.• Track IT assets, keep support records current, and help coordinate device replacements and hardware lifecycle activities.• Provide support for Microsoft 365 tools, Active Directory administration, password issues, and basic backup or recovery tasks.• Troubleshoot network and remote access problems involving Wi-Fi, internet connectivity, switches, routers, wireless access points, and related infrastructure.• Contribute to technical documentation, knowledge articles, and continuous improvement initiatives while promoting safe computing practices across the organization
2026-09-25T00:00:00Z

IT Support Specialist

North York, ON
onsite
Permanent
55000 - 65000 CAD / Yearly
We are looking for an IT Support Specialist to provide dependable technical assistance for retail operations in North York, Ontario. This position supports both on-site and remote employees, helping maintain stable end-user systems, core Microsoft environments, and essential store hardware. The ideal candidate brings strong troubleshooting ability, practical infrastructure knowledge, and experience supporting business-critical technology in a fast-paced setting. Responsibilities: • Deliver day-to-day technical support to office-based and remote staff, resolving hardware, software, and access-related issues in a timely manner. • Administer and support Microsoft 365 services, including user account setup, permissions, and end-user troubleshooting across core applications. • Maintain and support Microsoft Azure and Windows server environments, while assisting with system performance, user connectivity, and platform reliability. • Diagnose and resolve issues involving Windows 10 and Windows 11 devices, as well as systems operating in Windows Server 2012, 2016, and 2019 environments. • Provide support for desktops, laptops, servers, and retail technology such as touch displays, receipt printers, barcode scanners, and other peripheral equipment. • Manage and troubleshoot network-connected printers and related printing issues across business and retail locations. • Assist with infrastructure support activities involving VLANs, routing, switching, secure tunnelling, firewall rules, and remote connectivity tools. • Contribute to virtualization and backup operations, including support for Hyper-V environments and Veeam backup and recovery processes when required.
2026-09-18T00:00:00Z

Payroll Analyst

North York, ON
onsite
Permanent
95000 - 118000 CAD / Yearly
Senior Payroll Accounting & Reporting Analyst Position Summary We are seeking an experienced Senior Payroll Accounting & Reporting Analyst to oversee payroll accounting activities, reconciliations, reporting, auditing, and process improvement initiatives within a large and complex organization. This role serves as a key liaison between Payroll, Finance, HR, and other business stakeholders to ensure the accuracy, integrity, and compliance of payroll financial data. The successful candidate will provide analytical support, lead payroll-related audits, supervise team members, and contribute to continuous improvement of payroll systems and processes. Key Responsibilities Payroll Accounting & Reporting Reconcile payroll-related general ledger accounts and investigate discrepancies. Perform root cause analysis and provide recommendations to resolve account variances. Prepare and analyze payroll reports on a weekly, monthly, quarterly, and annual basis. Review payroll postings and ensure accuracy of payroll-related financial transactions. Support payroll processing through the preparation and delivery of payroll accounting data. Prepare journal entries and supporting documentation as required. Conduct aging analyses, trend reporting, and variance analysis. Develop and maintain reporting frameworks to support payroll operations and business decisions. Analyze payroll-related data and employee leave information to identify trends and areas for improvement. Ensure compliance with accounting standards, payroll legislation, and internal controls. Audit & Compliance Lead and support payroll audit activities. Design, test, and implement audit reports and monitoring processes. Collaborate with Finance and external stakeholders during annual audits. Prepare documentation and provide support for internal and external reviews. Assist with payroll overpayment recovery analysis and related reporting. Interpret and communicate payroll accounting policies, controls, and statutory requirements. Systems & Process Improvement Identify opportunities to improve payroll reporting, controls, and operational processes. Participate in payroll system enhancements, testing, and implementation projects. Support integration of new payroll processes and reporting requirements. Develop and maintain process documentation, workflows, and reporting procedures. Research emerging payroll trends, best practices, and system capabilities. Leadership & Collaboration Supervise and support designated payroll staff. Assist with employee onboarding, training, performance management, and workflow coordination. Work closely with Payroll, Finance, HR, and operational teams to ensure accurate payroll accounting practices. Provide guidance and expertise on payroll accounting, reporting, and compliance matters. Support initiatives that promote diversity, inclusion, and equitable workplace practices.
2026-10-07T00:00:00Z

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