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1 result for Conference Hospitality Team Lead in Toronto, ON
Conference & Hospitality Team Lead
- Toronto, ON
- onsite
- Permanent
-
70000.00 - 90000.00 CAD / Yearly
- <p>Robert Half Canada is recruiting for a <strong>Conference & Hospitality Team Lead</strong> on behalf of a confidential client in Toronto. This position is responsible for overseeing the daily operations of conference services, catering and hospitality support, and reception functions within a professional office environment.</p><p>The person in this role will provide day-to-day leadership to a client-facing team and help ensure a consistently high standard of service for visitors, employees, and internal stakeholders. This opportunity is well suited to someone with strong operational capabilities, leadership experience, and a commitment to delivering an excellent service experience in a fast-paced setting.</p><p><strong> </strong></p><p><strong>Key Responsibilities</strong></p><p> </p><p><strong>Conference Services & Client Experience</strong></p><ul><li>Oversee the daily operation of conference rooms, boardrooms, and other client-facing spaces to ensure they are organized, functional, and maintained to a high standard.</li><li>Coordinate the setup and execution of internal and external meetings, including room preparation, catering arrangements, hospitality support, audio-visual coordination, and room turnover.</li><li>Act as a primary point of contact for conference operations, helping to resolve scheduling conflicts, service concerns, and urgent or last-minute requests.</li><li>Work closely with internal stakeholders, including administrative support teams, facilities, audio-visual support, and other business functions, to support a seamless meeting experience.</li><li>Develop, implement, and maintain service procedures and operational standards aligned with a professional office environment.</li></ul><p><strong>Catering & Hospitality Leadership</strong></p><ul><li>Lead, schedule, coach, and support the development of the catering and conference services team.</li><li>Foster a team culture centered on accountability, professionalism, collaboration, and consistent service delivery.</li><li>Oversee catering coordination, food and beverage service, meeting support, supply and inventory management, and hospitality operations.</li><li>Monitor vendor performance and service quality and support the review and processing of hospitality-related invoices and expenses.</li><li>Help ensure client-facing and service areas meet expectations for cleanliness, health and safety, presentation, organization, and readiness.</li><li>Assist with the planning and execution of receptions, events, and internal functions as required.</li></ul><p><strong>Reception & Front-of-House Operations</strong></p><ul><li>Oversee reception and front-of-house services to support a professional, welcoming, and efficient experience for all visitors.</li><li>Ensure reception coverage is maintained and provide support during peak activity periods, absences, or high-priority meetings.</li><li>Establish and reinforce front-of-house service standards, visitor procedures, and escalation practices.</li><li>Respond to client-facing service concerns and identify opportunities to improve the visitor experience.</li><li>Promote coordination between reception and conference services to support a consistent experience across all service touchpoints.</li></ul><p><br></p>
- 2026-07-08T19:38:09Z
