Bilingual Collections Specialist Jobs in Markham, ON

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Bilingual Customer Service Associate

Markham, ON
onsite
Temporary
26.125 - 30.25 CAD / Hourly
We are looking for a Bilingual Customer Service Associate to support customers in the automotive sector from our Ontario office. This Long-term Contract opportunity is ideal for someone who brings a detail-oriented, achievement-oriented approach to service, thrives in a fast-paced setting, and can balance customer conversations with detailed administrative work. The role follows a hybrid schedule with a minimum of two in-office days each week and requires strong follow-through, sound judgement, and a commitment to delivering accurate account support. Responsibilities: • Respond to incoming customer inquiries regarding lease and financing accounts, providing clear information and practical support. • Place outbound calls as needed to follow up on account matters, documentation, and service-related questions. • Review and update customer records to ensure personal details and insurance information remain complete and current. • Handle a high volume of calls and paperwork efficiently while maintaining accuracy and consistency. • Work with vendors, clients, and insurance partners to investigate issues and help bring matters to resolution. • Record customer interactions thoroughly in the call centre system so account activity is documented clearly. • Use established communication guidelines to address a range of customer topics consistently and effectively. • Assess customer concerns, confirm relevant details, research account issues, and present appropriate solutions or alternatives. • Contribute to individual and team service goals by maintaining quality standards and timely follow-up.
2026-10-09T00:00:00Z

Bilingual Operations Manager

Burlington, ON
onsite
Permanent
90000 - 100000 CAD / Yearly
Our client is looking for a hands-on Bilingual French Operations Manager to support and oversee multiple collection and service locations across Canada and the U.S.This role is focused on keeping operations running smoothly, supporting site leaders, improving performance, and ensuring locations meet company standards.Responsibilities:<ul><li>Support and coach site managers across multiple locations.</li><li>Monitor operational performance, productivity, and service levels.</li><li>Review weekly activity and performance reports.</li><li>Help identify and solve operational challenges.</li><li>Ensure health & safety and company standards are followed.</li><li>Manage relationships with third-party vendors and service providers.</li><li>Support the onboarding of new locations.</li><li>Travel to sites regularly to provide leadership and support.</li></ul>
2026-10-15T00:00:00Z

Bilingual Pensions

Brampton, ON
onsite
Permanent
85000 - 95000 CAD / Yearly
Our client is seeking a Bilingual Pensions, & HR Specialist to support a broad range of employee programs and HR administration activities. This role is ideal for a detail-oriented professional who enjoys balancing program administration, employee support, compliance, and process improvement within a collaborative environment. Key Responsibilities:<ul><li>Administer employee benefit and retirement programs, ensuring accurate enrollment, maintenance, and ongoing support.</li><li>Serve as a primary point of contact for employee inquiries related to benefits, leaves, and related programs.</li><li>Liaise with internal stakeholders and external service providers to ensure effective program delivery and issue resolution.</li><li>Support regulatory reporting, audits, documentation, and compliance activities.</li><li>Review and reconcile program-related invoices and records for accuracy.</li><li>Assist with employee life event administration, including leaves, retirements, and other employment-related changes.</li><li>Coordinate employee communications, program education, and information sessions.</li><li>Manage leave and disability cases, including tracking, communication, and return-to-work support.</li><li>Maintain accurate records, reports, and administrative processes while identifying opportunities for improvement.</li><li>Provide general HR support and assist with additional employee programs as required.</li></ul>
2026-10-14T00:00:00Z

Collections Specialist

Toronto, ON
remote
Temporary
33.25 - 38.5 CAD / Hourly
We are looking for a bilingual French Collections Specialist to join our team in Toronto, Ontario on a Contract basis. This position is well suited to a detail-oriented individual who can manage receivables, communicate effectively with clients, and help reduce outstanding balances while maintaining a high standard of service. The successful candidate will work with financial systems and customer records to support timely collections, payment follow-up, and account resolution. Responsibilities: • Contact customers in French and English to follow up on overdue accounts and work toward timely payment arrangements. • Review account activity, assess delinquency status, and take appropriate collection steps in line with company practices. • Process incoming payments accurately and update account records within accounting and CRM platforms. • Investigate billing or account issues by using available research tools and internal systems to support resolution. • Maintain clear documentation of collection efforts, customer conversations, commitments, and payment outcomes. • Collaborate with internal teams to address credit concerns, reconcile account discrepancies, and improve account status. • Monitor aging reports and prioritize collection activities based on risk, balance size, and payment history. • Support account management activities using tools such as Accurint, Epic software, and other collection-related systems when required.
2026-10-15T00:00:00Z

Collections Specialist

Scarborough, ON
onsite
Permanent
60000 - 73000 CAD / Yearly
Bilingual Credit & Collections Analyst Position Summary The Credit & Collections Analyst is responsible for managing customer accounts, reducing outstanding receivables, assessing credit risk, and supporting the organization's overall credit and collection objectives. This individual will work closely with customers and internal stakeholders to resolve payment issues, manage account risk, and maintain accurate account records. Key Responsibilities Credit & Collections Review customer accounts and identify delinquent balances requiring collection efforts. Contact customers regarding outstanding balances through phone calls, email correspondence, and other communication methods. Monitor assigned accounts and take appropriate action to reduce delinquency. Evaluate the creditworthiness of new and existing customers using credit reports, financial statements, payment history, and other available information. Recommend credit approvals, credit limit adjustments, account restrictions, or other risk mitigation measures. Review customer accounts and make decisions regarding order releases, credit holds, and account status based on established guidelines. Investigate account discrepancies, billing disputes, and customer concerns to facilitate timely resolution. Liaise with customers and third-party agencies as necessary to obtain or verify credit information. Maintain accurate customer records and document collection and credit activities. Prepare reports related to delinquent accounts, credit exposure, write-offs, and collection performance. Support the development and continuous improvement of credit and collection procedures. Achieve departmental performance targets and collection goals. Cross-Functional Collaboration Partner with sales, customer service, finance, and management teams to resolve payment issues and expedite collections. Work with accounting personnel to reconcile accounts and resolve payment discrepancies such as short payments, unapplied cash, chargebacks, and refunds. Maintain customer tax documentation and exemption records where applicable. Build and maintain positive detail oriented relationships with customers and internal stakeholders.
2026-10-07T00:00:00Z

Collections Specialist

Mississauga, ON
onsite
Temporary
21 - 24 CAD / Hourly
We are looking for a Collections Specialist to join our team in Mississauga, Ontario on a Contract basis. This role focuses on managing business client accounts, supporting collection activities, and maintaining strong client relationships that encourage timely payment and long-term partnership. The successful candidate will bring a customer-focused approach, sound judgment, and the ability to balance service excellence with effective account follow-up. Responsibilities: • Oversee a portfolio of business accounts, maintaining regular communication to support account health and long-term client satisfaction. • Conduct collection outreach by phone and email, issue account statements, and follow up on outstanding balances in a timely and accurate manner. • Work closely with cash application teams to help resolve payment allocation issues and improve the accuracy of account records. • Coordinate with clients to confirm that account activity aligns with contractual obligations and applicable compliance standards. • Liaise with internal operational teams to address service-related concerns and help deliver a consistent client experience. • Strengthen client relationships through responsive support, proactive communication, and a solutions-oriented approach. • Identify opportunities to improve account engagement, reduce attrition, and support ongoing revenue stability. • Manage competing priorities effectively while maintaining accuracy, consistency, and timely follow-up across all assigned accounts.
2026-10-16T00:00:00Z

Collections Specialist

Woodbridge,, ON
onsite
Temporary
30 - 32 CAD / Hourly
We are looking for a Collections Specialist to join our team in Ontario on a contract basis. This position focuses on supporting accounts receivable activities by following up on outstanding balances, maintaining accurate payment records, and providing attentive service to customers. The successful candidate will use accounting and CRM systems to manage collection activities, reduce delinquent accounts, and help maintain healthy credit and payment practices. Responsibilities: • Contact customers regarding overdue accounts and work to secure timely payment through clear and courteous communication. • Review outstanding balances, monitor delinquency trends, and take appropriate action to support collection targets. • Process and document payments accurately while updating account information in internal systems. • Maintain detailed records of collection activity, customer interactions, and payment arrangements using accounting software and CRM tools. • Coordinate with internal teams to resolve billing concerns, account discrepancies, and credit-related issues affecting payment timelines. • Assess account status and recommend next steps for follow-up based on payment history and risk indicators. • Deliver responsive customer service while handling sensitive financial discussions with accuracy and care.
2026-10-16T00:00:00Z

Data Analyst - Collections

Markham, ON
onsite
Permanent
80000 - 110000 CAD / Yearly
We are looking for a Data Analyst - Collections to support data-driven decision-making for a collections function within the utilities and infrastructure sector in Markham, Ontario. This position focuses on turning operational and financial data into practical insights that improve recovery performance, strengthen reporting accuracy, and support business-to-business collections strategies. The successful candidate will work closely with collections, credit, sales, and leadership teams to monitor trends, evaluate results, and recommend process improvements based on clear analysis. Responsibilities: • Analyze collections and credit performance data to identify trends, risks, and opportunities that support stronger recovery results. • Build, maintain, and enhance dashboards and recurring reports using tools such as Power BI, Excel, SQL, and CRM-based data sources. • Track key performance indicators, call centre activity, and portfolio metrics, then present findings to stakeholders in a clear and actionable format. • Partner with collections, credit, and sales teams to improve reporting visibility and align operational priorities with business goals. • Review account and portfolio-level information to uncover payment behaviour patterns and support more effective collection strategies in a B2B environment. • Validate data accuracy across reporting sources and resolve inconsistencies to ensure dependable insight for leadership decision-making. • Support ongoing improvements to collection processes by translating business needs into meaningful analysis and performance measurement. • Contribute to reporting updates tied to system or process changes when required, ensuring continuity and clarity in collections performance tracking.
2026-09-28T00:00:00Z

8 results for Bilingual Collections Specialist in Markham, ON