3 results for Collections Specialist in Etobicoke, ON

Collections Specialist

Mississauga, ON
onsite
Contract / Temporary
30 - 35 CAD / Hourly
We are looking for a Bilingual Collections Specialist to support business-to-business receivables management for a financial services organization in Ontario. This long-term contract opportunity is ideal for someone who is confident handling a high-volume portfolio, building strong client relationships, and securing payment commitments through effective negotiation. The successful candidate will bring a strong customer service approach, sound judgment, and the ability to maintain accurate documentation while working in a structured collections environment. Responsibilities• Maintain clear communication with customers in both French and English is a MUST. • Manage an assigned portfolio of approximately 300 business accounts and follow up on outstanding balances in a timely, consistent manner.• Contact clients to resolve overdue invoices, discuss account status, and negotiate practical payment arrangements that align with business guidelines.• Record all interactions, commitments, and account updates directly in the designated collections platform, ensuring files remain complete and current.• Monitor delinquent accounts closely, identify payment risks, and take appropriate action to encourage prompt resolution.• Work within established collection procedures to meet recovery targets and contribute to overall team performance, including commission-based results.• Review account details and payment histories to support informed discussions and accurate next steps on each file.
2026-06-16T00:00:00Z

French Bilingual AR/Collections Specialist

Mississauga, ON
onsite
Permanent
60000 - 70000 CAD / Yearly
We are seeking a detail-oriented and proactive Bilingual Accounts Receivable / Collections Specialist to join our clients' team. This role is responsible for the full accounts receivable cycle, with a strong focus on collections and maintaining positive client relationships in both English and French. Key Responsibilities<ul><li>Manage full-cycle accounts receivable, including invoicing, cash application, and account reconciliations</li><li>Proactively follow up on outstanding balances and drive collections efforts to reduce aging</li><li>Communicate with customers via phone and email in both English and French</li><li>Investigate and resolve billing discrepancies, short payments, and disputes</li><li>Maintain accurate customer account records within the ERP system</li><li>Prepare aging reports and provide regular updates on collection status</li><li>Collaborate with internal teams (sales, customer service, accounting) to resolve issues</li><li>Ensure adherence to company policies and credit/collection procedures</li></ul>
2026-05-27T00:00:00Z

Director of Collections & Recovery

Toronto, ON
onsite
Permanent
145000 - 175000 CAD / Yearly
We are looking for an experienced Director of Collections & Recovery to lead the strategy, governance, and day-to-day direction of recovery operations in Toronto, Ontario. This role will shape policies, strengthen controls, and guide internal teams and external partners to deliver compliant, efficient, and customer-focused collections outcomes. The successful candidate will bring strong financial leadership, portfolio oversight, and operational insight to improve recovery performance and support sound business decisions. Responsibilities:• Establish and refine collections and charge-off frameworks, policies, and operating standards to promote consistent execution, strong governance, and audit preparedness across all channels.• Direct repossession, recovery, and post-charge-off activities by defining treatment paths, exception handling, settlement approaches, and provincially compliant practices that improve overall recovery results.• Design and manage the operational foundation for collections, including forecasting tools, staffing models, incentive plans, performance reporting, and financial oversight for budgets and profitability.• Monitor portfolio trends and key performance measures to assess team effectiveness, identify gaps, and implement corrective actions that enhance productivity and service quality.• Provide leadership and oversight for third-party agencies and service partners, ensuring performance expectations, compliance obligations, and customer treatment standards are consistently met.• Partner with senior leadership to deliver reporting, strategic recommendations, and business insights that support operational planning and executive decision-making.• Strengthen control environments and decisioning processes to reduce risk, improve consistency, and maintain adherence to regulatory and internal standards.• Lead continuous improvement initiatives within collections and recovery operations, including process enhancements and tools that support better execution and measurable results.
2026-06-09T00:00:00Z