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2 results for Help Desk Analyst I in Brampton, ON
Bilingual Help Desk Analyst
- North York, ON
- remote
- Temporary
-
25 - 35 CAD / Hourly
- <p>We are looking for a Bilingual (French) Help Desk Analyst to provide responsive technical support and practical solutions for end users. This long-term contract opportunity is ideal for a service-focused, detail-oriented candidate who enjoys resolving desktop, mobile, and account-related issues in a fast-paced support environment. The selected individual will handle a broad range of technical requests, contribute to a smooth user experience, and support both on-site and remote staff with accuracy.</p><p><br></p><p>Responsibilities:</p><p>• Deliver first-line and deskside technical support for hardware, software, mobile devices, and user access issues across the organization.</p><p>• Diagnose and resolve incidents involving Microsoft environments, Mac computers, Android devices, and general workstation performance concerns.</p><p>• Manage service desk tickets from intake through resolution, ensuring timely follow-up, accurate documentation, and clear communication with end users.</p><p>• Configure, deploy, and support computer hardware and peripheral equipment while maintaining reliable workstation readiness.</p><p>• Administer user accounts and access permissions within Active Directory, including password resets, account updates, and basic group management.</p><p>• Provide troubleshooting assistance for Citrix-based access, remote connectivity, and application availability issues.</p><p>• Support network and endpoint-related concerns tied to Cisco technologies by identifying problems and escalating where appropriate.</p><p>• Collaborate with internal teams to address recurring technical issues, improve support processes, and maintain a high standard of customer service.</p>
- 2026-07-15T00:00:00Z
Data Analyst
- Toronto, ON
- onsite
- Temporary
-
28.5 - 33 CAD / Hourly
- We are looking for a Data Analyst to support fraud-focused analytics initiatives within a banking environment in Toronto, Ontario. This Long-term Contract opportunity is ideal for someone who can turn complex data into practical insights, strengthen fraud detection approaches, and work across technical and business teams. The role combines hands-on analysis with pipeline and reporting support, while partnering with stakeholders involved in lending, operations, and regulatory processes.<br><br>Responsibilities:<br>• Examine transactional, application, and behavioural data to uncover fraud trends, emerging risks, and actionable patterns.<br>• Write and optimize SQL-based analysis to support investigations, recurring reporting, and ad hoc business requests.<br>• Contribute to the design and refinement of fraud rules by translating analytical findings into practical detection logic.<br>• Support data engineering activities by helping build, validate, and maintain ETL workflows and dependable data pipelines.<br>• Work with large-scale data environments, including platforms such as Trino and Hive, to prepare and analyze banking data efficiently.<br>• Partner with business stakeholders to gather requirements, map processes, and align analytical outputs with branch and lending operations needs.<br>• Interpret lending data in the context of product structures, underwriting practices, and applicable compliance expectations.<br>• Assist with project delivery activities by coordinating analysis tasks, documenting outcomes, and supporting change-related work within financial services technology initiatives.
- 2026-07-20T00:00:00Z
