We are looking for an experienced Desktop Support Analyst to join our team in Belleville, Ontario. In this role, you will provide hands-on technical assistance to end users, ensuring smooth operations across hardware, software, and connectivity platforms. This is a long-term contract opportunity with a hybrid work arrangement, requiring at least three days onsite per week.<br><br>Responsibilities:<br>• Deliver Level 1 IT support to resolve technical issues for end users.<br>• Perform onboarding and offboarding tasks for employees, including account setup and access management.<br>• Address and resolve a minimum of 12 IT support tickets daily, adhering to quality and timeliness standards.<br>• Configure and manage user accounts, group policies, and permissions in Active Directory.<br>• Diagnose and troubleshoot hardware and software issues across desktops, laptops, and mobile devices.<br>• Provide support for connectivity concerns and printer-related issues.<br>• Maintain and support devices on Apple, Android, and Windows platforms.<br>• Collaborate with the IT Director and managed service providers to implement best practices and maintain the Microsoft tenant.<br>• Offer service-oriented support, ensuring a positive user experience for all technical needs.<br>• Assist with the management and deployment of mobile device management systems for various platforms.

<p>• Minimum of 3 years of experience in IT support or a similar role.</p><p>• Proficiency in Microsoft 365, including Intune, SharePoint, and Exchange.</p><p>• Strong knowledge of Active Directory and group policy management.</p><p>• Hands-on experience with hardware and software troubleshooting for desktops, laptops, and mobile devices.</p><p>• Familiarity with cloud-based systems and Windows operating systems.</p><p>• Expertise in mobile device management across Apple, Android, Samsung, and Google platforms.</p><p>• Ability to handle connectivity and printer support effectively.</p><p>• Vulnerable sector check and all candidates required to undergo background screening prior to onboarding.</p>

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