EMOTIONAL INTELLIGENCE AT WORK
95% of HR managers and 99% of workers feel it’s important for employees to have a high EQ, or strong level of emotional intelligence.
More than 1 in 5 employees said EQ is more valuable at work than IQ. 65% think they’re equally important.
92% of workers think they have strong emotional intelligence.
74% believe their bosses do.
3 in 10 HR managers feel most employers put too little emphasis on emotional intelligence when hiring.
What companies use to gauge job applicants’ EQ:
| 70% Reference checks |
| 55% Behavioral-based interview questions |
| 32% Personality/psychometric tests |
| 15% Don’t gauge candidates’ EI |
Multiple responses permitted
The greatest benefit of having employees with high emotional intelligence, according to HR managers:
| 43% Increased motivation/morale |
| 21% Improved leadership |
| 19% Better collaboration |
| 16% Effective conflict resolution |
| 1% Other |
40% of HR managers said soft skills are more difficult to teach workers than technical abilities.
61% of employees have let emotions get the better of them in the office.
When a colleague doesn’t control his or her emotions, 86% of workers said it affects their perception of that person’s level of professionalism.
Source: OfficeTeam survey of 607 HR managers and 809 workers in the United States and Canada
© 2017 OfficeTeam. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans.
