IT Support Engineer

What does an IT Support Engineer do?

An IT Support Engineer provides technical assistance to end-users and ensures the smooth operation of computer systems, networks, and software. In Belgium’s multilingual and tech-driven environment, IT Support Engineers are essential for maintaining business continuity, resolving technical issues, and supporting digital tools across various industries. They often serve as the first point of contact for IT-related problems and play a key role in user satisfaction and productivity.

What are the responsibilities of an IT Support Engineer?

Providing first- and second-line technical support to internal users via phone, email, or in person.

Diagnosing and resolving hardware, software, and network issues.

Installing, configuring, and maintaining desktops, laptops, printers, and mobile devices.

Managing user accounts, permissions, and access rights in systems like Active Directory.

Supporting remote work tools (VPN, Microsoft 365, Teams, etc.).

Documenting issues and solutions in a ticketing system (e.g., Jira, ServiceNow).

Escalating complex problems to higher-level support or external vendors.

Assisting with IT onboarding and training for new employees.

What are the required skills and proficiencies for an IT support engineer?

Languages: Proficiency in Dutch and/or French is essential; English is often required in international environments.

Technical knowledge: Strong understanding of Windows and/or macOS environments, networking basics, and common business applications.

Problem-solving: Ability to troubleshoot and resolve issues efficiently and independently.

Customer service: Friendly, patient, and professional approach to user support.

Tools: Familiarity with ticketing systems, remote desktop tools, and IT asset management platforms.

Adaptability: Comfortable working in fast-paced, changing environments with evolving technologies.

What background is needed to become a IT Support Engineer?

A bachelor’s degree in IT, Computer Science, or a related field is preferred; a technical secondary diploma (TSO) with relevant experience is also accepted.

Certifications such as CCNA (for Cisco network devices), Microsoft Certified: Modern Desktop Administrator, or ITIL Foundation are advantageous.

Previous experience in a help desk, desktop support, or IT technician role is highly valued.

Experience in multilingual and multicultural workplaces is a plus.

What are the career prospects for an IT Support Engineer?

IT Support Engineers in Belgium can grow into roles such as:

System Administrator or Network Engineer: Specializing in infrastructure and network management.

IT Project Coordinator: Supporting the rollout of new systems and technologies.

Cybersecurity Analyst: Transitioning into security-focused roles.

IT Manager or Team Lead: Leading support teams and managing IT operations.

With Belgium’s strong demand for IT professionals across sectors like finance, healthcare, logistics, and government, IT Support Engineers enjoy solid career progression and opportunities for specialization.

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Salary for IT Support Engineer

3056 - 4456

25th percentile

3056

The candidate is new to the role or has limited experience and is building necessary skills.

50th percentile

3692

The candidate has moderate experience in the role, meets most requirements or has equivalent transferrable skills, and may also have relevant certifications.

75th percentile

4456

The candidate has extensive experience and advanced skills for the role, and may also have specialized certifications.

Projected salaries for related positions

Job title

25th percentile

50th percentile

75th percentile

IT Service Desk Agent

2782

3246

3565

Systems Engineer

3589

4584

5729

Network Engineer

4072

5220

6126

Service Delivery Manager

4703

5729

6247

How much should I earn or pay?

Newest It Support Engineer jobs

IT Support Engineer

Support Engineer

Technical Support Engineer

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Our starting salary projections come from a detailed, multistep process that ensures our numbers accurately reflect the marketplace. They’re based on real compensation data for job candidates our recruiters have matched with companies across the country.

The Salary Guide from Robert Half is the original. We’ve been publishing salary forecasts since 1950, and our guide has served as a trusted source for employers, job seekers, industry associations, government and educational institutions, and national and local media.