2 results for Application Support Analyst Insurance Broking in Sydney, New South Wales

Junior Application Support Analyst | InsureTech <table width="680"><tbody><tr><td width="552">COMPANY PROFILE: This company is a mid-sized yet highly innovative Insurance Technology company (InsureTech) who employ approx. 1000+ staff across Australia. Having built a new Insurance Quoting Platform, you will join a newly created team to support internal users. You'll be offered:<ul><li>Hybrid working.</li><li>High growth business that's tripled in size over the last 2 years.</li><li>Assist to roll out then support a new broker platform - likely a 5-year journey.</li><li>Join a newly created team and help shape the support function.</li><li>A flat team structure where you can be involved in many different areas.</li><li>Friendly, open, and collaborative team.</li><li>Training and a clear career path on offer.</li></ul> ROLE SNAPSHOT Junior Application Support Analyst role responsible for level 1 technical support to internal users (brokers) who are using the new Insurance quoting platform. Team-based role involving considerable collaboration, problem solving, and end-user interaction. Training and a clear career path on offer. Responsibilities include:<ul><li>Level 1 technical customer support & troubleshooting to end-users.</li><li>Investigate, analyse, and diagnose application-related issues to identify root causes through to resolution.</li><li>Manage tickets through Jira.</li><li>Escalate to development teams to resolve technical issues as needed.</li><li>User training - including creating training manuals / content, FAQ, running webinars, new staff onboarding etc</li><li>System testing and UAT activities for the platform.</li><li>Assist in identifying existing issues or opportunities for enhancements.</li><li>Maintain knowledge-based articles, including troubleshooting steps and issue resolution.</li></ul> REQUIRED EXPERIENCE / KNOWLEDGE / BACKGROUND / QUALITIES: Suitable for an aspiring Application Support professional with proven technical IT Customer Support experience triaging, troubleshoot and resolving software-related issues inside the Financial Services industry. Suitable for a candidate who is an ex-broker and looking to get into tech, or a Technical Support professional with an interest in broking / insurance. The following is required: <ul><li>12-24 months + IT Technical Support experience - preferably with the triage & troubleshooting of application/software related issues. </li><li>Background supporting broker, superannuation or financial planning related applications is advantageous.</li><li>Excellent customer service skills who can clearly articulate thoughts/concepts in an easy-to-understand manner.</li><li>Able to operate in a flat team structure and be flexible/adaptable.</li><li>Friendly and approachable personality who loves interacting with and helping users.</li></ul>This is a full-time permanent role located in the Sydney CBD (hybrid working available) and is offering circa $75,000 +super - depending on experience. *Please note, full permanent Australian working rights are required to be considered for this position and successful applicants will be contacted. </td></tr></tbody></table>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/am9zaHVhLmJ1cmtlLjM1MDM2LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">

Claims Officer - FMCG <table width="680"><tbody><tr><td width="552"> The Company Our client is a fast growing, multi-national company who is seeking a Claims Officer to join the team based in Western Sydney on a hybrid working model. This role will be on a 6-month temporary basis, assisting to reconcile and process a backlog of claims. We are looking for someone with FMCG and claims experience, who can interview and start immediately. The Role<ul><li>Process claims promptly and accurately, ensuring compliance with company policies and procedures.</li><li>Investigate and resolve discrepancies in claims, working closely with internal teams and external customers.</li><li>Communicate effectively with customers regarding the status of their claims, providing timely updates and resolutions.</li><li>·Collaborate with the sales team to identify opportunities for process improvement and efficiency gains.</li><li>Maintain accurate records of claims data and documentation, ensuring confidentiality and security.</li></ul> Your Profile<ul><li>Experience working within FMCG</li><li>Claims processing experience</li><li>Immediately available to start</li></ul> To ApplyInterested in applying? We'd like to hear from you! Simply, send us your resume by clicking on the apply button below. Please note your application will be assessed within 3 working days and we will only get in touch with shortlisted applicants. Robert Half Ltd is committed to equal opportunity and we value diversity at our company. We do not discriminate on the basis of categories protected under local law.</td></tr></tbody></table>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/SmFyZWQub29pLjE3ODcxLjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">