<table width="680"><tbody><tr><td width="507"><p>We're seeking an experienced Business Analyst with strong insurance domain knowledge to join our growing data and reporting team.</p><p>In this role, you'll work closely with business stakeholders, data engineers, and reporting specialists to deliver insights and solutions that drive strategic decision-making across the organisation.</p><p>Ideally you will also have a strong technical base (SQL, Power BI), so you under how to build reports as well as understand data mapping and security.</p><p> </p><p><strong>Key responsibilities:</strong></p><ul><li>Collaborate with business units to gather, analyse, and document data and reporting requirements.</li><li>Translate complex business needs into clear technical specifications and data models.</li><li>Support the design and delivery of dashboards, reports, and analytics solutions.</li><li>Identify data quality issues and work with teams to improve data integrity and governance.</li><li>Liaise between business and technical teams to ensure solutions meet functional and non-functional requirements.</li><li>Contribute to continuous improvement initiatives within the data and reporting space.</li></ul><p> </p><p><strong>About you:</strong></p><ul><li>Proven experience as a Business Analyst within the insurance industry.</li><li>Strong understanding of areas such as policy, claims, underwriting, brokerage, fees and commissions.</li><li>Skilled in requirements gathering, process mapping, and stakeholder management.</li><li>Familiar with data reporting tools (e.g. Power BI, Tableau) and SQL or data querying concepts - beneficial</li><li>Excellent communication and documentation skills.</li><li>Self-starter who thrives in a collaborative, hybrid work environment.</li></ul><p> </p><p>The client is based in the CBD and operates a hybrid working model (3/2).</p><p> </p><p><em>Reference Number: </em>06800-0013342120</p></td></tr></tbody></table><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/bWFyay5iZW5uZXR0LjEzNTQ0LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<table width="680"><tbody><tr><td width="507"><p><strong><span style="text-decoration: underline;">THE COMPANY </span></strong></p><p>An established technology company that builds security and access systems for large organisations.</p><p><strong>On offer:</strong></p><ul><li>Hands-on role supporting systems and business critical applications across global offices.</li><li>Exposure to projects, upgrades and continuous improvement initiatives.</li><li>Ownership across support, standards, documentation and change.</li><li>Private health insurance</li><li>Onsite role (5 days a week)</li></ul><p> </p><p><strong><span style="text-decoration: underline;">THE ROLE</span></strong></p><p>As an IT support analyst, you will support performance and reliability of applications and infrastructure across global offices.</p><p>This is a hands-on support role, combining day-to-day troubleshooting with project work, system upgrades, documentation and continuous improvement.</p><p><strong>Responsibilities:</strong></p><ul><li>Provide application and infrastructure support for critical business systems</li><li>Monitor system performance, availability, and capacity, and carry out proactive maintenance</li><li>Troubleshoot and resolve complex incidents, including root cause analysis and permanent fixes</li><li>Plan and deliver system upgrades, including scheduling, coordination, and rollback planning</li><li>Support IT projects and change initiatives from analysis through to implementation</li><li>Work closely with business stakeholders to understand requirements and propose solutions</li><li>Coordinate with vendors and third parties when required</li><li>Maintain technical documentation, standards, and runbooks for each location</li><li>Ensure systems align with security, compliance, and internal IT standards</li></ul><p> </p><p><strong>YOUR PROFILE:</strong></p><p>Suitable for a strong Infrastructure/ Systems support engineer with experience supporting global enterprise environments.</p><p>Ideal for a technical guru with a strong focus on support, that proactively seeks out problems to innovate the business workflows.</p><p><strong>The following is required:</strong></p><ul><li>IT support or infrastructure Support background in a global environment</li><li>Strong experience with <strong>Windows Server & Desktop</strong>, including Active Directory, DNS, DHCP, Group Policy</li><li>Experience supporting <strong>Microsoft 365</strong> (Outlook, Teams, OneDrive, SharePoint)</li><li>Solid <strong>networking knowledge</strong> (Wi-Fi, VPNs, IP, DNS, connectivity troubleshooting)</li><li>Experience with <strong>virtualisation platforms</strong> (VMware, Hyper-V)</li><li>Experience with endpoint security tools (AV, patching, encryption, MFA)</li><li>Familiarity with ITIL-based support processes and ticketing systems</li><li>Clear communication skills and confidence engaging with business stakeholders</li><li>Strong problem-solving mindset with focus on root cause, not just workarounds</li><li>Organised, process-driven, and able to manage multiple priorities</li></ul><p><strong>Nice to have:</strong></p><ul><li>ITIL Foundation or similar certification</li><li>ISO certifications/ Security frameworks knowledge (ISO207001, SOC2 etc.)</li><li>Exposure to security or physical security systems (access control, CCTV)</li></ul><p> </p><p><strong>This is a full-time role located in Macquarie Park (on-site), offering $90,000 - $100,000 (plus super).</strong></p><p><strong><em>*Please note, full permanent Australian working rights are required to be considered for this position and successful applicants will be contacted.</em></strong></p><p><em>Reference Number: 06800-0013360655</em></p><h4><strong>This is a </strong>On-site <strong>position.</strong></h4></td></tr></tbody></table><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/YnJhbmRvbi53aWxraW5zLjExOTY5LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<table width="680"><tbody><tr><td width="507"><p><strong>THE COMPANY</strong></p><p>A specialised financial technology firm delivering trading and liquidity management solutions to global financial institutions and retail brokers.</p><p><strong>On offer:</strong></p><ul><li>Join an established/ collaborative team providing the opportunity to upskill your financial markets knowledge.</li><li>A varied role, from resolving technical issues to client onboarding.</li><li>Free lunch</li><li>Private Health insurance</li></ul><p> </p><p> </p><p><strong>THE ROLE</strong></p><p>As the Application Support analyst, you will own complex technical problems from diagnosis to resolution, acting as the crucial link between customers and the businesses propriety applications and products.</p><p>Some focus on project work including new customer application integrations, maintenance, upgrades and migrations.</p><p><strong>Responsibilities:</strong></p><ul><li>Provide technical and functional support to institutional and retail trading clients using the firm's trading and liquidity management platforms.</li><li>Respond to customer queries, provide troubleshooting advice and apply efficient resolution tactics, conducting deep investigations where required.</li><li>Determine root cause analysis of trading issues.</li><li>Support new client onboarding, from initial application suite planning through to implementation.</li><li>Maintain application upgrades and migrations.</li></ul><p> </p><p> </p><p><strong>YOUR PROFILE</strong></p><p>Ideal for an Application Support Analyst with experience in financial trading, who enjoys variety and enthusiastically takes on new challenges.</p><p>Will suit a curious individual, with a strong customer focus that can bridge the gap between the business applications and customers technical needs.</p><p><strong>Required experience:</strong></p><ul><li>Excellent triaging skills across Applications, Windows OS, and networking issues (TCP/IP).</li><li>Strong knowledge around financial trading process (Orders, execution, clearing, and settling).</li><li>Good understanding of financial instruments (stocks, securities, Forex, CFDs, and other derivatives).</li><li>Exceptional communication skills and ability to resolve issues under pressure.</li><li>Understanding of FIX protocol/ messages.</li><li>MT4/MT5 knowledge is highly desirable.</li></ul><p> </p><p> </p><p><strong>This is a full-time role located in North Sydney (hybrid working), offering $90,000 - $120,000 (plus super).</strong></p><p> </p><p><strong>*Please note, full permanent Australian working rights are required to be considered for this position and successful applicants will be contacted.</strong></p><p><strong> </strong></p><p> </p><p>Reference Number: 06800-0013322957</p><p>This is a hybrid position.</p></td></tr></tbody></table><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/YnJhbmRvbi53aWxraW5zLjEzMTM0LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
