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1 result for Level 23 Support Engineer in Shenton Park, Western Australia
Level 2 Service Desk Officer
- Mundaring, Western Australia
- remote
- Contract/Temporary
-
44 - 45 AUD / Hourly
- <h1>Level 2 Service Desk Officer - 10-Week Contract</h1><ul><li>10-week temporary contract with an immediate start</li><li>Hands-on Level 2 support across a Microsoft environment</li><li>$44 per hour + super</li></ul><h2>The Company</h2><p>Our client is an established organisation with an internal Information Technology function supporting users across a broad technology environment. Due to a temporary requirement within the team, they are seeking an experienced Level 2 Service Desk Officer to provide additional support over an initial 10-week period.</p><h2>The Role</h2><p>Working as part of the internal ICT team, you will provide hands-on Level 2 technical support to end users across the organisation.</p><p>The position will involve troubleshooting hardware, software, application and connectivity issues, supporting the Microsoft environment and assisting with user and systems administration. You will take ownership of incidents through to resolution where possible, escalating more complex infrastructure issues to the wider ICT team.</p><h3>Key Responsibilities</h3><ul><li>Provide Level 2 technical support across desktop, application and infrastructure issues</li><li>Troubleshoot Windows workstations, laptops, peripherals and connectivity issues</li><li>Support Microsoft 365, Exchange and Microsoft applications</li><li>Administer users, groups and access through Active Directory</li><li>Support Group Policy and general user access issues</li><li>Assist with workstation deployment, configuration and ongoing maintenance</li><li>Troubleshoot basic network, voice and data connectivity issues</li><li>Manage incidents and service requests through to resolution</li><li>Escalate more complex systems and infrastructure issues where required</li><li>Maintain technical documentation and ICT procedures</li><li>Provide professional support and guidance to end users</li></ul><p>The client specifically requires experience across Microsoft applications, end-user support, Exchange and Active Directory; its broader environment also includes Windows Server, SCCM, VMware, Cisco telephony and Sophos.</p><h2>Your Profile</h2><p>You will have previous experience working in a Level 2 Service Desk, Desktop Support or IT Support position and be comfortable operating within a busy internal ICT environment.</p><h3>You will ideally bring:</h3><ul><li>2+ years' experience in Service Desk / Level 2 IT Support</li><li>Strong Microsoft 365 and Windows support experience</li><li>Hands-on Active Directory experience</li><li>Experience supporting Exchange and user access</li><li>Strong desktop, hardware and peripheral troubleshooting skills</li><li>Good understanding of networking fundamentals</li><li>Strong problem-solving and analytical skills</li><li>Excellent communication and customer service skills</li><li>Ability to manage multiple incidents and priorities</li><li>Exposure to Windows Server, SCCM, VMware, Cisco or Sophos would be advantageous</li></ul><h2>Requirements</h2><ul><li>Current WA C Class Driver's Licence or equivalent</li><li>Current National Police Clearance, or ability to obtain one</li><li>Relevant IT qualification, industry training or equivalent practical experience</li></ul><p> </p><p><span style="text-decoration: underline;"><em><strong>Apply Today</strong></em></span></p><p> </p><p><em>Reference Number: </em><em>60090-0013496958</em></p><p><em><strong>This is an on-site position.</strong></em></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/RGFyYS5Cb2xhbmQuNjA3MDAuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
- 2026-08-28T03:17:16Z
