<p>This is a 6-month contract in a large, international business. It's not a small local operation where you're given limited access to the business, this is a contract that will allow you to see how a large business operates.</p><p>This isn't simply a "close tickets and move on" helpdesk position.</p><p>This is a Level 1 IT Support Officer where you'll join the internal technology team of a well-established organisation.</p><p>You'll have the opportunity to gain exposure across:</p><ul><li>Microsoft 365 &amp; Windows environments</li><li>Active Directory</li><li>IT asset management</li><li>Networking - LAN/WAN</li><li>Vendor management</li><li>L2 - L3 escalation processes</li><li>ITIL &amp; SLA-driven service delivery</li><li>Technology projects and implementations.</li></ul><p>This is a great opportunity for you if you enjoy customer-facing IT support, want exposure to a variety of technologies and you're looking to gain valuable experience within an established internal IT environment.</p><p><strong>Your opportunity</strong></p><p>You will provide responsive Level 1 and Level 2 support to approximately 1,000 end users. This is a highly visible role where you're the go-to person which involves phone calls, walk-up support, tickets and emails.</p><p><strong>Key responsibilities</strong></p><ul><li>Provide Level 1 and Level 2 technical support across a broad user environment</li><li>Troubleshoot issues involving Microsoft 365, Active Directory and Microsoft Intune</li><li>Support users through phone calls, walk-ups, tickets and email</li><li>Escalate more complex technical issues to senior team members</li><li>Maintain clear and accurate ticket notes and documentation</li><li>Apply a security-conscious approach when resolving requests</li></ul><p><strong>Apply Today</strong></p><p>Please send your resume by clicking on the apply button or for further information, email &gt; Alex Nolan @ [email protected]</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/QWxleC5Ob2xhLjUyNTY2LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">

IT Support, Active Directory, M365, Intune, SharePoint, ITIL, ITSM tools