If, despite your best efforts, you find yourself at odds with one of your colleagues, try to solve the problem informally, without involving other managers. Following are some guidelines to consider.

Make the First Move

There's a good chance the other person is even less comfortable than you are with the situation and will welcome your gesture of peace.

Choose the Right Time

Try to schedule a sit-down conversation at a calm time when you're least likely to be interrupted - perhaps at the end of the day.

Adopt a Conciliatory Stance

Keep in mind the purpose of this meeting is to resolve conflict, not to vent your feelings.

Take Corrective Action

If accountability for a misunderstanding or mishap lies with you, acknowledge your part and take immediate action to remedy the situation. For example, if you inadvertently took credit for a collaborative effort, let your supervisor know of your coworker's contributions right away.

Sound Alarms if It's Serious

In the rare instance in which you suspect your coworker may be dangerous or engaging in illegal activity, immediately alert senior management and the proper officials within your legal and human resources departments.

Often, communication breakdowns in the office stem from minor misunderstandings that can be resolved fairly easily. By approaching each problem with care, you'll help create a positive, friendly work environment.